What is IT asset management?
IT asset management is a set of business processed designed to help IT departments track, control, and maintain the business’s IT assets, including hardware and software.
IT Asset Management Software
IT Asset Management Software Overview
Top Rated IT Asset Management Products
These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
IT Asset Management Software TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
IT Asset Management Products
(1-25 of 75) Sorted by Most Reviews
The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.
SolarWinds Service Desk
Top Rated
SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog,…
Key Features
- Organize and prioritize service tickets (96)93%9.3
- Self-service tools (86)80%8.0
- ITSM reports and dashboards (87)64%6.4
SysAid
Customer Verified
SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.
Key Features
- Organize and prioritize service tickets (94)90%9.0
- Self-service tools (89)88%8.8
- ITSM reports and dashboards (82)86%8.6
Spiceworks Help Desk
Customer Verified
Top Rated
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem…
Key Features
- Ticket response (50)91%9.1
- Ticket creation and submission (51)91%9.1
- Organize and prioritize service tickets (51)88%8.8
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release…
Key Features
- Organize and prioritize service tickets (64)86%8.6
- Subscription-based notifications (60)79%7.9
- Self-service tools (62)71%7.1
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
Key Features
- Organize and prioritize service tickets (45)87%8.7
- ITSM collaboration and documentation (44)86%8.6
- Self-service tools (44)81%8.1
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Key Features
- Organize and prioritize service tickets (44)96%9.6
- Self-service tools (42)91%9.1
- ITSM collaboration and documentation (38)87%8.7
ServiceNow IT Asset Management
Customer Verified
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses…
Key Features
- Asset lifecycle monitoring (18)83%8.3
- Software and hardware inventory tracking (19)83%8.3
- Asset relationship management (18)81%8.1
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
Key Features
- Organize and prioritize service tickets (20)91%9.1
- Self-service tools (18)81%8.1
- ITSM reports and dashboards (18)79%7.9
Device42
Customer Verified
Device42 is presented by the vendor as a comprehensive, agentless discovery system for Hybrid IT. They state Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of an IT ecosystem. Device42…
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
Key Features
- Software and hardware inventory tracking (15)66%6.6
- Asset lifecycle monitoring (12)61%6.1
- License management (15)58%5.8
Lansweeper - Network Discovery and IT Asset Management Software Lansweeper is an IT asset management solution that provides network discovery of all connected users, devices, and software within the IT estate. Lansweeper's advanced device recognition capabilities allow for complete…
Key Features
- Asset relationship management (10)99%9.9
- License management (7)98%9.8
- Software and hardware inventory tracking (11)96%9.6
Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software…
Key Features
- Software and hardware inventory tracking (11)91%9.1
- Asset lifecycle monitoring (9)86%8.6
- License management (10)82%8.2
OSSIM leverages the power of the AlienVault Open Threat Exchange by allowing users to both contribute and receive real-time information about malicious hosts. AlienVault OSSIM is an open source Security Information and Event Management (SIEM) product. It is a unified platform providing:…
Key Features
- Custom dashboards and workspaces (16)92%9.2
- Event and log normalization/management (18)82%8.2
- Correlation (11)79%7.9
HaloITSM
Customer Verified
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management,…
Key Features
- Organize and prioritize service tickets (10)88%8.8
- Subscription-based notifications (10)86%8.6
- ITSM reports and dashboards (10)77%7.7
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and…
Key Features
- ITSM collaboration and documentation (6)95%9.5
- Asset management dashboard (7)85%8.5
- ITSM reports and dashboards (6)72%7.2
Virima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will…
Key Features
- Software and hardware inventory tracking (5)98%9.8
- License management (5)96%9.6
- Asset lifecycle monitoring (5)94%9.4
InvGate Insight provides tools to create a unified inventory of all network-connected IT assets, including physical, virtual, and cloud assets on the same platform. Insight is available both as a cloud service or as an on premise installation. Its capabilities include a CMDB builder,…
Key Features
- Software and hardware inventory tracking (5)100%10.0
- License management (5)100%10.0
- Asset lifecycle monitoring (5)100%10.0
ConnectWise RMM - An RMM that focuses on the future ConnectWise RMM is built on the new ConnectWise Platform, so ConnectWise can continue its innovation. The cloud-based platform gives ConnectWise the ability to quickly adopt new tools, techniques, and programming methods, so that…
Micro Focus Asset Management X (formerly HP Asset Manager) is enterprise-class IT asset management (ITAM) solution acquired by Micro Focus from Hewlett Packard Enterprise, supporting change and configuration management and license management.
Blissfully is a complete SaaS management platform. It aims to give companies the visibility and tools needed to manage vendors, simplify IT operations, maintain compliance, and optimize spending.
Ivanti IT Asset Management Suite (based on the former LANDesk IT Asset Management Suite) features the IT Asset offering Ivanti Asset Manager, and the Ivanti License Optimizer and Optimizer for SAP applications, which extend the Ivanti ITAM suite to provide software asset management…
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase…
Learn More About IT Asset Management Software
What is IT Asset Management (ITAM) Software?
IT asset management software is designed to inventory all the hardware and software within an organization to aid decision-making regarding hardware and software purchases and redistribution across business units. IT asset management software is used most broadly by larger organizations and enterprises, but can provide value across company sizes.
IT asset management tools centralize the asset management process for IT departments. This centralization creates efficiencies within policy management and IT inventory management. ITAM also allows businesses to maintain license compliance while reducing IT waste from unnecessary hardware and software licenses.
IT asset management can manage the life cycles of a wide range of business assets, including:
Infrastructure hardware, including network devices, servers, and security technology
3rd party infrastructure, such as cloud databases
Software licenses
Company-owned personal devices, such as laptops or phones
IoT devices
Some asset management products have expanded beyond IT assets specifically. These tools are meant to be more general use, such as managing office equipment lifecycles. Not all businesses require general asset management capabilities, but they can be more valuable at larger organizations.
IT Asset Management vs. Help Desk
IT asset management can overlap heavily with other IT support-related functions. The most common overlaps are with IT Service Management and Help Desk software. ITAM is considered by some to be a subfunction of IT Service Management.
IT asset management is often required in help desk functions. For instance, help desk tickets to requisition hardware, software licenses, or request tech maintenance can all lean on asset management capabilities. Help desk software will sometimes include asset management to serve this need.
IT asset management is much more specialized than help desk software. Help desk products are generalizable to business-wide service needs. In contrast, IT asset management focuses on specific classes of assets. Other systems like help desk software will often integrate with IT asset management tools to create a more comprehensive and efficient internal service or support experience.
IT Asset Management Features & Capabilities
Typical capabilities of IT Asset management software are:
Discovery and management of hardware and software inventory
Lifecycle monitoring from acquisition to retirement
Upgrade cycle management
Asset detail drill-down
Enduring license agreement compliance
Configuration management database for recording all asset data
Purchase order and contract management
Typically, inventory, financial and contractual data is discovered and maintained in a central repository. This helps with monitoring assets throughout their entire lifecycle. Requests to purchase assets are handled through approval workflows. The software handles acquisition details such as entitlement, chargebacks, and provisioning. Post-deployment, all maintenance activity is recorded and audits are performed until assets are retired from service.
IT Asset Management Software Comparison
When comparing IT asset management software, consider these factors:
Asset management vs. full IT Service Management: Most IT asset management capabilities are found within comprehensive service management platforms. Most organizations that require asset management will also need broader service management functions, such as knowledge management and change management. However, these additional services also bring additional cost- asset management is the primary consideration, a point solution may serve your needs more efficiently.
Scalability: Many IT asset management processes apply to dozens, hundred, or even thousands of entities, oftentime simultaneously. Evaluate the size of your IT asset pool, and its potential to grow, and factor in products’ ability to automate certain mass actions, such as applying updates, tracking licenses, and routing user requests.
- Reporting: Reviewers frequently point to reporting as an issue when using ITAM products. To mitigate this issue, consider what aspects of your IT asset data are most important to you. Based on those priorities, consider how well ITAM products can reporting on those metrics using either prebuilt or customizable reporting.
Start an IT asset management comparison here
Pricing Information
Pricing for ITAM cloud services varies. These products are usually priced per agent per month, and there is often an additional charge per device. Enterprise-level solutions have a cost in the region of $100 per user, but SMB options can be significantly cheaper.
Frequently Asked Questions
What are IT assets?
IT assets are entities that IT departments are traditionally responsible for. They frequently include network devices, company-issued personal computers and devices, and software licenses.
Why is IT asset management important?
IT asset management is important when ensuring your use of software licenses is compliant with license terms, preventing hardware deterioration from interfering with business operations, and managing asset overhead like unused hardware or licenses.
What is asset lifecycle management?
Asset lifecycle management processes ensure businesses use each asset as fully and efficiently as possible, including maintenance and update cycles and decommissioning processes.
How much does IT asset management cost?
IT asset management costs can vary dramatically, and will cost more when included in full ITSM platforms. Most ITAM products charge per user, per month, with some base fee for the license or appliance.