Oracle Hospitality (formerly MICROS), Cvent Passkey, Amadeus Central Reservation System, Revinate, Amadeus Cloud Property Management, TravelClick iHotelier Suite, Hotelogix, HelloShift, roomMaster, and ReviewPro.
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Cvent Social Tables is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event, and meeting customers.…
Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and…
Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition…
Amadeus Central Reservation System is designed to allow users to optimize customer engagement, distribution and brand experience. It is presented by the vendor as a single, comprehensive database enables a real-time view of the entire business. With it the vendor further states users…
Singaporean company FCS Computer Systems offers the FCS Hospitality Operations Management Suite, a modular set of applications meant to provide an end-to-end or integratable set of applications primarily oriented around guest experience.
The Axis Suite from AxisRooms in Bangalore is a set of applications supporting hotel management, from bookings, reservation, and channel management, to marketing and revenue management.
Silverbyte is a developer of hotel management software solutions to the hotel and hospitality industry with installations in Europe, Africa, Asia and Israel. The vendor states their Optima Line of Hotel Management Software is used by hotels and hotel groups such as the Dan Hotels,…
Cendyn in Boca Raton offers the Cendyn Hospitality Cloud, which is a cloud-based set of hotel management solutions trained on marketing, bookings, and online engagement.
RoomRanger is hotel management software from the company of the same name in Australia, that focuses on front-office operations (e.g. booking, payment, and distribution network) and customer engagement and marketing type features.
BookingCenter is a small company that offers a cloud-based property management system featuring bookings and channel management, as well as manage payments.
Easy Innkeeping from the Texas company of the same name (alternately Gracesoft) is a hotel management system supporting online bookings and the reservation desk, payment and channel management, and other front-desk oriented operations automation.
Dutch company Mews Systems offers Mews Commander, a property management system (PMS) that supports hotels' guest management systems with virtual concierge, electronic payment processing, housekeeping management and mobile app, among other features and integrations to provide a…
HelloShift in San Francisco offers their flagship application to support hotel management with superior communication between employees and employees with guests.
OTA Insight in London offers their flagship hotel management software that is centered around analytics and revenue generation (or loss prevention) associated to errors in rate; thus the vendor touts simplicity and clarity in their analytics.
Irish company iHotelligence offers their flagship hotel management application system, which combines guest billing and CRM, reservations and marketing, and property management.
ResortSuite in Toronto offers an enterprise class cloud-based resort and hotel management software emphasizing front-desk automation, also sales and catering solutions for food service.
RMS Hospitality Cloud is a cloud-based property management system that features back office systems like housekeeping management and revenue analytics, and front office functions like visitor portal and event management.
Hotel management software centralizes all of the processes necessary to operate a hotel or a set of rental properties. It combines reservation and point-of-sale functionalities with front desk and daily hotel operations into a single solution, ensuring that all hotel operations can be easily managed and continue to run smoothly. The majority of hotel management solutions incorporate functionalities such as an online booking platform, channel management (for third-party booking sites), a dedicated hotel website, a guest portal, a point-of-sale system, a payment client, as well as housekeeping and maintenance management.
Hotel management solutions are optimized for smaller operations such as boutique hotels, inns or small groups of vacation rentals. That is because most products in this category offer limited, pre-packaged functionality (most importantly, reservation management and front desk automation) that adequately meets the needs of smaller companies. Larger hotels and rental properties most often opt for more robust Rental Property Management Software that allow for more customization to the particular property and more powerful operational analytics. Although, there are products that are suitable for both smaller and larger properties.
Some common features among Hotel Management software products are:
The biggest factor to consider when choosing the right hotel management software is the size of the property. The more rooms in the property, the more expensive the software will be. More rooms also leads to greater operational complexity and would require a more powerful (and likely more expensive) solution.
Prospective buyers should also be aware of their growth potential. Some HMS products are particularly designed for small, boutique properties that have limited potential for expansion. However, other products are suited both for smaller and larger properties and can be incrementally modified in order to meet the needs of a growing company.
Pricing for hotel management software varies from product to product. Most products offer monthly sliding-scale pricing based on the total number of rooms available at a given property. On average, vendors charge between $5-$25 per room per month depending on the level of service desired by the buyer. Basic plans run closer to the $5-10 per room range whereas premium subscriptions fall in the higher range. Some vendors also offer products with a one-time flat fee for a limited-feature basic subscription and offer add-ons, which can be a one-time purchase or a recurring monthly payment.
Some popular hotel management products include:
