Workforce Management Software
Workforce Management Software Overview
Top Rated Workforce Management Products
These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
Workforce Management Software TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Workforce Management Products
(1-25 of 135) Sorted by Most Reviews
ADP Workforce Now
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Key Features
- Direct deposit files (904)87%8.7
- View and generate pay and benefit information (901)86%8.6
- Pay calculation (913)86%8.6
UKG Pro
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Key Features
- Update personal information (710)91%9.1
- View and generate pay and benefit information (706)90%9.0
- Employment history (696)84%8.4
NICE CXone (formerly NICE inContact)
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR)…
Key Features
- Warm transfer (473)86%8.6
- Inbound call routing (459)85%8.5
- Agent dashboard (500)83%8.3
Ceridian Dayforce HCM
Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
Key Features
- Update personal information (482)86%8.6
- Pre-built reports (481)70%7.0
- Report builder (481)67%6.7
Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.…
Oracle Cloud HCM combines various human resources operations, such as Core HR functions, talent management, and workforce management, within one platform. The Cloud program provides global scaling and prioritizes mobile accessibility and integration.
Key Features
- Employment history (179)87%8.7
- Employee demographic data (170)84%8.4
- Job profiles and administration (172)82%8.2
UKG Ready
UKG Ready™ is presented as a flexible and seamless HR solution that provides a connected people experience to easily manage the entire employee journey, from a single solution. Designed for flexibility and ease of use, UKG Ready combines HR, talent, payroll, and time to deliver a…
Key Features
- Pay calculation (133)82%8.2
- Report builder (134)76%7.6
- Pre-built reports (135)76%7.6
Ascentis
Ascentis HR uses web-based management programs to help automate complex HR processes. It's fully integrated with Ascentis’ other services including customizable payroll, time and attendance and recruiting modules.
Key Features
- Update personal information (151)87%8.7
- Pre-built reports (142)71%7.1
- Report builder (144)63%6.3
Workday HCM
Workday Human Capital Management is built as a cloud-based system with global consistency in user experience. Workday HCM is part of a broader system with other Workday products.
Key Features
- Update personal information (77)87%8.7
- Employment history (75)86%8.6
- Job profiles and administration (77)83%8.3
Paylocity
Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
Key Features
- Direct deposit files (46)81%8.1
- View and generate pay and benefit information (46)79%7.9
- Pay calculation (49)73%7.3
SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.
Key Features
- Individual goal setting (35)72%7.2
- Performance tracking (33)72%7.2
- Performance plans (33)71%7.1
UKG Dimensions
UKG Dimensions provides operational insights and aims to elevates the greatest driver of success: people. The automation of critical workforce processes such as timekeeping, scheduling, and leave management is at the core of this UKG solution. The solution offers features and capabilities…
Verint Workforce Management
Verint Workforce Management in the cloud uses automation to simplify the complex task of forecasting workload and scheduling staff while helping organizations balance costs with operational needs. Its user interface simplifies common tasks, reducing the effort required to create…
Learn More About Workforce Management Software
What is Workforce Management (WFM) Software?
Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
WFM Software Features & Capabilities
Key features and capabilities include:
- Time and attendance tracking
- Labor scheduling
- Compliance monitoring (e.g. with labor laws)
- Leave management
- Staffing optimization
- Task management
- Employee self-service, including time off requests and peer-to-peer shift trades
WFM software also occasionally includes payroll functionality.
Specialized WFM vs. HCM Suites
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Industry Specialization
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. These WFM products are designed to better support high turnover environments and provide a low learning curve so employees and administrators can quickly adopt the platform as needed. They may also provide specialized interfaces or features tailored to specific industries, particularly call centers.
Some specialized workforce management systems include:
- Aspect: geared towards call centers.
- Aladtec: specialized for public safety organizations.
- Beeline VMS and Fieldglass VMS: focused on contingent workforce management and project-based WFM.
Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces. These products will be more suitable across a wider range of workforces, but may also require more customization to a particular workforce’s needs.
Workforce Management Software Comparison
To more easily compare workforce management tools, consider evaluating different options based on these aspects of the products and your needs:
- Point solution vs. HCM suite: Many workforce management capabilities can be found within broader hr management packages. If you’re looking for workforce management functions as well as more comprehensive HR capabilities, one of the HCM suites may be more ideal. However, if you’re looking for workforce management tools to supplement your existing HR toolkit, a point solution that can integrate with your HRIS and payroll software may be a more efficient purchase.
- Industry-specific or general: Most workforce management tools provide core scheduling and attendance functions that are applicable across industries. However, if you are in an industry with a unique workforce makeup, such as one with high turnover or highly regimented time-based tasks, using a tool that is tailored to your industry can add efficiencies in productivity and compliance measures. If your workforce makeup is not specialized to your industry, a less tailored product may be a better fit.
- Usability: How ease to learn and use is the product for administrators and employees? In particular, the lower the barrier to employee self-service for processes like schedule requests, time card access, and attendance management, the lower the administrative burden on your business.
Pricing Information
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
Workforce Management Software Best Of Awards
The following Workforce Management Software offer award-winning customer relationships, feature sets, and value for price. Learn more about our Best Of Awards methodology here.