Vonage (vonage.com), a global cloud communications leader, helps businesses accelerate digital transformation. Vonage‘s Communications Platform enables integration of APIs into existing products, workflows and systems. Vonage’s fully programmable unified communications and contact center applications are built from the Vonage platform and empower companies to transform how they communicate and operate.
‘Our emphasis is going to be on providing the utmost level of flexibility and ensure that people feel like they have an equal voice to the meeting, regardless of their location or geography, and make sure their well-being is being thought about as a high priority, rather than just productivity,’ Cisco’s SVP Jeetu Patel tells CRN.
‘After deployment, it’s about how do you help customers adopt these technologies? I think partners have a big opportunity to go help [vendors] roll the tools out to the end users and make sure they’re leveraging the new features that make that product sticky,’ one channel partner tells CRN.
Channel partners agree that cloud contact center is one of the hottest areas in IT right now. What isn’t clear is whether a best of breed approach, or a single vendor for all CCaaS and UCaaS needs is the way to go.
Making the right decision on a UCaaS solution has never been more important, especially as master agents expect the meteoric rise of UCaaS will generate even more revenue for partners in 2021 than these deals raked in during the peak of the pandemic in 2020.
How integrating Vonage communication experiences within Microsoft Teams brings calling, SMS and MMS capabilities together to make business communication better.
