Cincinnati Heat Pump Installation Service

The folks at Schneller are professional friendly They do a good job keeping my older heat pump running .

Was quoted an amount to fix it but could not even quote me an amount for a new heat pump. I called Bryant Heating & Cooling for a 2nd opinion. Was advised that fixing the unit was not even an option they would recommend considering the diagnosis as well as how old my heat pump was.

because my furnace uses a heat pump the standard wiring didn't work. They located the problem and fixed it quickly.

The estimator was prompt and curteous. He provided a quote within a couple of days and was competitve. The work was scheduled out a couple of weeks, since the old unit was still operating fine. The workers were very professional and did their work efficiently. They even talked with the neighbor and answered his questions as best as they could. They installed the unit nicely and cleaned up well after they were done.

The estimator (Dan) took the time to explain everything thoroughly. Dan was very friendly and professional. He reviewed my situation and came back with a recommendation that included changing the return duct size. Other companies that looked at the system were just going to change like-for-like. I appreciated that Air Authority cared to provide what was best for me. The installers were also friendly. There was a minor problem with the installation, but Air Authority promptly resolved the situation. I would definitly hire them again!

Great. On time. Very professional. Also had a new installation of a heat pump and duct work last year.

I intended to buy a coupon on Angie's List to have my heat pump serviced. When the guys arrived, they informed me that the coupon could be used on either the indoor or outdoor unit (not both), so I opted for the outdoor unit. Even though they only cleaned the outdoor unit, the tech (Chris M.) was VERY helpful and informative about how heat pumps work and answered all my questions (we had just moved into the home and had never had a heat pump before). We will definitely be using them in the future to regularly service our unit.

Called Thompson (HELP) because we had a "membership" with a monthly fee for discounts on work. Our heat pump had died a few months back and we knew we probably needed a heat pump and furnace. After looking at the heat pump two men started the heavy sales pitch. It went on and on and at the end the bottom line was the new units would cost $14,500. I don't know anything about heat pumps or furnaces but I knew that the quote was outrageous. I asked them for a quote on repairing the heat pump and they said someone would call about it. Well, no one every did and I went to another company I found on Angie's List and they did the job for $7,500. I honestly don't know how Thompson (HELP) stays in business when you look at all the F reviews on Angie's. And guess what? The "membership discount" did not apply to the heat pump and furnace replacement or the discount was something like 5%.

Chris was terrific. He serviced my heat pump and got my whole house humidifier working. The service was excellent.

Conversion from LP gas to electric heat pump went well. Took about 3 days. Everything was left clean.

Sentry repaired my heat pump for less than a quarter of the cost that one of their competitors quoted. They didn't pressure me to replace it like so many HVAC companies do. I'm definitely going to them first the next time I need a repair or when the hardware finally dies.

It went very smoothly. They were punctual. Walked me through what they would be doing and answered my questions. They were done by the end of the day. Answered my additional questions. Very friendly and helpful.

The experience went well overall! The technician did an excellent job with explaining everything, and did a great job with the installation, too. One of the issues that I had was with the wirning; it wasn't up to where it should've been. They made sure that the wiring was repaired and were really concerned about doing a good job and making sure sure that what did worked when they were all finished.

In 2009 we hired an individual who was in business for himself to install a new furnace & humidifier. This was our original furnace (our house was built in 1987) Our heat pump was 12 yrs old. He told us our heat pump was fine. He installed the furnace in June 09 and we paid him the full amount which included the $500.00 humidifier. He was suppose to come back to put the humidifier in another day. We had alot of trouble with the furnace working correctly last summer, it was hard to get him to come back he would always tell us he was coming and something would always come up. Our heat bills over the winter were so high and we were still without a humidifier. We gave up on this guy that took advantage of us. We didn't take him to court, because we knew he had nothing to give us. Larry from Air Authority came to check everything out and was great! He showed me everything he was checking and made sure I was watching. He wasn't thrilled about how this guy treated us, but was very professional. Our furnace wasn't working right, because the new furnace didn't match up with our old heat pump. Dan came to the house to check everything out. He sent me the estimate to my e-mail address. I never felt any pressure to hire this company. The confidence in their work, sold me. So, on April 5th 2010. We had a new heat pump, and humidifier installed. They had to correct several things the other guy didn't do. Everything is working properly now. I will never hire a company with 1 individual again. As long as I am in Mason, this will be my company

I called Brockrath yesterday, Tuesday, 4/15, and asked them to come out and take a look at my heat pump, I didn't think that it was working. They said that they didn't have any open appointments until Thursday, 4/17, but if I would be available on short notice they might be able to get to me on Wednesday, 4/16. I received a call around 8:50 AM on Wednesday, 4/16, and Chris said that would be able to stop by in the early afternoon. Chris took a look at the heat pump, determined that it was not getting power, looked at the breaker box and determined that the electrical wire to the heat pump breaker was loose. He then tightened it up and said, "That was too easy, I'm not going to charge you." I was shocked...! He then said keep me in mind the next time you need some work done. I will certainly call Bockrath Heating & Cooling the next time I need any work done on my furnace.