I called Tony and asked if he could do the work. He asked a couple of short diagnostic questions, then said, yes, and asked me to text my address, phone, and a photo of the model sticker to him. Later that day, he asked if I was at home - he had been able to clear some time to work on the dishwasher. I said yes, and he came right over, after asking me to empty dishes and remove the bottom rack. My dishwasher model, instead of having a filter for food particles, has a grinder, like a garbage disposal. It turned out that that had failed and needed replacement. Tony explained the issue and said the part would cost about $45. With the visit and labor charge, the total would be $170. He also showed me how to do basic troubleshooting, advised me on what dishwashing products to use, looked through the products I was using and gave me the thumbs up, and gave me free maintenance advice on my stove. I really appreciated how thorough, helpful, and informative he was. He tested his work and then took a mix of cash and check for payment. Very helpful in all aspects. After he left, I tested with a quick dishwasher load, and am happy to report that it's working like it was new again.