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When I called to set up an appointment, Mr. Baker asked about the oven problems over the phone and set up appointment in the next days that met my schedule. Mr. Baker called the house the morning of the appointment and checked back twice by phone as to any alteration in his arrival time. This was very much appreciated. On arrival he ascertained the actual problem of my dual inset gas oven. He had brought the possible replacement oven parts with him. (This is a 25 year old Modern Maid oven!!) I didn't have to "wait for the part to be ordered"! Nice! Mr. Baker fixed the oven on the spot and checked the door seals, heating elements etc. I was very pleased with his work. And would certainly call him again for my other appliances..