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Received estimate from Kade via email. He said that if I had any questions to call. Estimate was for $6056 with new furnace. I called office on 07/26/2019 (same day as original estimate) to see how much to replace 2nd unit and was told it was late in the day but someone would call back on Monday. I responded to email to make sure there was a record of my request since companies tend to get busy. On Monday I called again and was told that Kade wasn't in the office but the office person said that she thought someone was working on the price. She said I would get a call back. A week later, no call. I guess they don't need my $12,000. Estimate order number: 001085-1. They need to change their above description: Our mission is to provide the highest quality of service to all our customers.