Angi: Find Local Home Services 4+

Lately I’ve had several projects going simultaneously. I was VERY thorough and detailed about each project only to find that the contractors that I contacted or who contacted me through Angie’s List had little or in most cases, no information about the project at hand. There were several instances where they didn’t even specialize in the line of work I was seeking. For example, I called one company whose specialty was Tree Service and I was contacting them about replacement siding. More recently, just last week, a contractor called me to say that he understood I was in need of a new roof and the project I was needing help with was for concrete work. He was under the impression that the work was to be done on a house I sold several years ago even though I was very clear to indicate my current address when conveying the information online to Angie’s List in the details about the project. I gave a three star rating out of five becauseI have been impressed in the past with the caliber of the contractors who have done work for me and the quality of the work performed. So Angie’s List, either start conveying all of the details that a customer provides you with to your contractors, or if you choose not to convey it, then don’t ask customers for it in the first place and have them simply indicate a general project and the customer can convey the details to the contractor when they speak with them.

Thank your sharing your feedback and suggestions. We apologize for any miscommunications or inconveniences that you've experienced. We'd be happy to review your account to further assist you. Please reach out to us at [email protected] and we will follow back up with you directly.

I’ve had some suspect dealings. One person came out and gave me a reasonable price. Then we he started he came back and said it needs some additional work. This is after the deposit and states he can’t insure the other part without doing this part. I had one person show up almost two hours late and didn’t call to notify me he was going to be late. Angi has a policy they need to do better at informing customers about. I needed to have a section of drywall replaced. When he finally got there he asked me did I have the materials? No one comes out to your home and takes a look to tell you what your going to need. Somehow the customer is suppose to know what the workers will need. Getting a tv mounted is one thing but consumers are suppose to know what kind, size and quantities will be needed. Customers are suppose to know what kind of nails or whatever else they need to hang the drywall. They charged me for the job then when I complained they said the money is only for the labor we are suppose to provide the products needed. I was charged 400 to replace a section of drywall but instead al he did was mud the hole. I had to make a complaint to get refund. Angi doesn’t ask you any questions about the job or confirm it was done correctly. I had to sit on the phone about an hour to make a complaint and then wait a couple days for someone to email me. Then they reduced the charge to 200 but didn’t refund me the difference but gave me a credit.

Thank you for your feedback. We're sorry that you didn't have a more positive experience with our Fixed Price service. In addition to this feature, you can also select "More" in the bottom of the app to browse our directory of service professionals to speak with regarding your home projects. We're happy to address any specific concerns or answer any questions, and can be reached at 877-699-4736 or live chat with a rep at http://homeadvisor.custhelp.com/app/chat/chat_launch/request_source/8.

I was supposed to have my trampoline assembled by Angi today at 9 am but when I look online it says that they completed the job on the 25th. Which is impossible because I didn’t even have my trampoline delivered to me until yesterday the 28th…..I’ve been trying to get in contact to reschedule and now when I try to get a hold of the angi number that texted me, it says the number is out of service…. When I call the customer service phone number all they do is give me the run around. I called the customer service number yesterday and they said they would be coming today, but like I said when I went to confirm my booking for today it says that the job was already completed when it never was…This is my first and last time using Angi… they have have been absolutely horrible to me and no help at all. My 5 year old would love to play on her $600+ trampoline today but she can’t because all they do is give me the run around and have been no help. It’s not right to lie and say you completed a job when they never did. I didn’t pay $150 for nothing. This is horrible customer service. I even told the Angi person my trampoline hasn’t arrived yet on Saturday so I’m not sure why they put they completed the job when they never did. Now after getting the run around for days, they tell me that they will come Friday. I PRAY that they do so I can be DONE with Angi for good!

We apologize for any frustration or inconvenience this experience has caused. We appreciate you bringing your concerns to our attention and we're happy to assist. Please send your contact info to [email protected] so we can locate your project in our system and further assist you.