Handy.com 4+

Honestly furious with this company’s complete lack of customer service and how they treat their “Pros.” I had a pro I had used several times not show for a cleaning. She communicated with me the day of, and I was fine with rescheduling but then because I tried to do it through the app they charged her a $145 missed cleaning fee (essentially the cost of the service). I was refunded but disgusted with how they treated my pro. She quit the service. Because I had a balance on my account, I rescheduled a cleaning. The new pro didn’t show, and when I reached out to her through the app, she said she had come into contact with someone with COVID (100% the right thing to do). She had notified Handy, but they had never rescheduled or notified me. I reached out to customer service but have not heard back (there is no way to call them, only wait for an email response that never comes). I canceled my plan and requested a refund for the almost $300 in my account through the app and have heard NOTHING. If I wanted to use that balance that was accrued while I had a plan, they are now charging me full price. I am an extremely fair person and wanted the best for myself and the people I’m trusting to do the work, yet Handy treats both its independent contractors and it’s customers HORRIBLY. I have been ghosted by a company that has $300 of my money. I’m at a loss of what to do, but I will continue to try to get that money back no matter what. DO NOT USE THIS APP.

Hi there, thank you for your feedback. We're saddened to hear about your recent experience with Handy. We understand that is upsetting. We definitely want to look into your concerns, but was unable to locate your email without knowing your email address or name. We can assure you that an agent will get back to you as soon as they read it. If you choose to send another email, please reference this review. Best, Darla, CX Team

My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me
50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.

Hello there,

Thank you for reaching out and sharing your experience with us. We take all feedback seriously and are always trying to make the Handy Platform better for our customers. We're disappointed to hear about your experience with us. Please reach out to [email protected] so our team can continue to assist you.

Best,
Jocelyn, Cx Team

I wish I could give zero stars. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. He stated if he went to the store to buy supplies it would use all of the time I paid for. I offered to purchase supplies but he said I would probably get the wrong thing. He scheduled an appointment with me to come back two days later and did not show at the appointed time. He texted me an hour later and said he had car trouble and apologized. He rescheduled for two days later. Again he did not show. I made a complaint on the app and asked for a refund since the work was not done. They refused to refund my money because he said he showed up and left after 20 minutes and they had to pay for his time. I sent another correspondence saying I was not satisfied with their response, then they said they would not refund my money because the additional appointments he made with me were not on their platform and he was an independent contractor. I asked to speak to someone over the phone (that do not have their number listed as they prefer to communicate via email). When I was contacted by phone I was told they would not refund my money because it was my fault that I did not have the supplies the guy needed and the subsequent appointments were not made on their platform. DO NOT USE THIS APP. They have allowed this guy to scam me and will not refund my money!

Hi,

We know how unsettling this experience can be. Email us at [email protected], so we could properly help you. We don't want this to be your last impression of us.

Best,
Liecel, CX Team