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Frequently Asked Questions
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An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
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Yes. An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the one that’s right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
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Yes, iCloud makes moving your settings, photos, apps and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup and you’ll be ready to go in minutes.
Don’t have enough iCloud storage to complete a backup? iCloud will grant you enough temporary storage to make sure you can back up your device and get all of your data transferred, free of charge (iOS 15 required).
With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.
If you are switching from Android, you need to download the Move to iOS app first and follow the setup process on your new iPhone.
To learn how to transfer data to your new iPhone, see support.apple.com/en-gb/HT201269.
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iPhone models currently sold on apple.com work with compatible networks around the world, including 5G and 4G LTE networks. Check with your home network provider regarding international roaming charges, or purchase a compatible nano-SIM at your destination.
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iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, iPhone 13 mini, iPhone 12 and iPhone 12 mini are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your country here.
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Apple Trade In makes it easy to get credit towards the purchase of your next iPhone. Simply answer a few questions about your device. Based on what you tell us, we’ll provide an estimated trade-in value. If you pay monthly, we’ll apply the value as instant credit to lower the monthly payments of your new iPhone. If you pay in full, we’ll credit your payment method after we receive your trade-in. If it’s not eligible for credit, you can recycle it for free.
After your new iPhone ships, we’ll send you a free trade-in kit with instructions and a pre-paid shipping label. When we receive your trade-in, we’ll verify its condition and if everything checks out, your trade-in will be complete. If your device doesn’t match the condition you described, you’ll receive an email with next steps. If you paid in full and the value of your device was more than the cost of your new iPhone, you’ll receive an Apple Gift Card by email with the remaining amount.
The online trade-in process generally takes two to three weeks.
You can also trade in your device at an Apple Store at the point of purchase. However, the trade-in value in the store may be different from the estimated trade-in value you received online.
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AppleCare+ for iPhone is an insurance product that provides up to two years of expert technical support and hardware coverage, including up to two incidents of accidental damage protection every 12 months, each subject to an excess fee of €29 for screen or back glass damage, or €99 for other accidental damage. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone. Coverage begins on your AppleCare+ purchase date.
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Delivery estimates are based on item availability and the shipping option you choose. You’ll get a final delivery date after you place your order.
Standard shipping is free for all online orders. Or you can upgrade your shipping method for an additional charge.
Orders placed through apple.com can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.
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Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.
Which iPhone is right for you?
6.7″ or 6.1″
All-screen OLED display¹ with ProMotion
Pro camera system
Telephoto, Wide, Ultra Wide
A15 Bionic chip
5-core GPU
Superfast 5G cellular³
Up to 28 hours video playback⁴
Face ID
6.1″ or 5.4″
All-screen OLED display¹
Advanced dual-camera system
Wide, Ultra Wide
A15 Bionic chip
4-core GPU
Superfast 5G cellular³
Up to 19 hours video playback⁴
Face ID
4.7”
LCD display
Single-camera system
Wide
A15 Bionic chip
4-core GPU
5G cellular³
Up to 15 hours video playback⁴
Touch ID
6.1″ or 5.4″
All-screen OLED display¹
Dual-camera system
Wide, Ultra Wide
A14 Bionic chip
Superfast 5G cellular³
Up to 17 hours video playback⁴
Face ID
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