Google Workspace (formerly G Suite) Reviews

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Score 9.1 out of 100

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Reviews (1-25 of 98)

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May 15, 2021
Kristi Porter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am a solopreneur and use Google Workspace for all kinds of things. First of all, I use the custom domain for my email address. It works so much better through Workspace than the company where I bought my domain. I also use Google Workspace for my work calendar, creating surveys, sharing files (Sheets, Docs, Slides, and Drive), and even for Google My Business. And I occasionally use Google Meet, though I prefer Zoom. It's terrific to have an entire suite of products that works both easily and seamlessly together. I have been very happy with it, and have referred it to others.
  • It's terrific to have a suite of products that is built to work together, rather than having to piece tools together.
  • The email and calendar are the tools I use most often together. I use Gmail through Apple Mail rather than in the browser, and it works great. Also really easy to access and use my calendar.
  • I use the other suite of features both for my own company internally and to share files with clients. Super easy to use and share.
  • I have several Workspace accounts, and it can be kind of annoying to switch between them. For example, if I click in my work email but my Chrome defaults to my personal Workspace, I have to open the file differently or log in and out of the other account.
  • Meet is my least favorite feature. I find it very subpar to Zoom in both ease and picture resolution. It's harder to tell when you're sharing your screen and you can't see comments if you're presenting.
  • Google My Business can be difficult to navigate. I frequently forget where features are and have to hunt around for them.
As a solopreneur with fewer resources, Google Workspace helps me look more professional to peers and clients. It gives me lots of options and is easy to use both internally and externally. Plus, it's affordable! I also use it as a freelancer and contractor for others when they prefer to give me an account/email and let me work as part of a team. And I am also a part-time employee of another small business of about 80 employees, and we use and love it. In all instances, we all receive a lot of value and it is versatile enough to use across all kinds of organizations.
Read Kristi Porter's full review
May 12, 2021
Dana Friedman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The core of our [Google Workspace (formerly G Suite)] use revolves around GMail, Google Drive, Contacts, Calendar, and for me, the admin portal. We primarily assign drive letters were set up shortcuts so the Google Drive users can get to documents stored on Drive using their desktop applications rather than the Google equivalents. While Google Docs, Sheets, and the others are OK, most users are accustomed to Microsoft Office, or other desktop products. We recently switched to Google Voice, and it has made a huge, positive difference! Getting notifications of voicemail and e-mail, including a (not 100% perfect, but pretty close to it) transcript of the message is very helpful. Being able to forward more than one phone number's messages to a primary e-mail address is also very helpful. These various tools when used together make for very productive collaborative environment, but also does well for the person working alone.
  • Integration of Google Voice with contacts
  • The entire suite of product being available, and being able to interact
  • Storage and sharing with Google Drive
  • Gmail's easy to use flexibility and extended functionality
  • VERY good and attentive support 24/7
  • Very sophisticated, and relatively easy-to-use mail administration. (To me) It seems far more straightforward than Exchange.
  • A single Google Workspace user should be able to have more than one Google Voice phone number (ideally)
  • At times, Google Meet seems a little clumsy (but I think they're about to address that with the new release...It may or may not be better. Who knows? :))
  • Some screen layouts are a tad clumsy, but they are sufficiently malleable that once one gets the hang of it, one can customize the environment quite a bit.
  • A viable (for small business), relatively-inexpensive, virtual desktop that would include/could include a Windows license or, at least close-to-perfect emulation.
  • It would be great if there was accommodation for those who send out a great deal of mail in a given day. Not everyone who does that is a spammer. Although, by Google standards, and relative to some others, Google allows for sending out a good bit of mail, for those who do mass volumes and would prefer not to have their own mail server, it would be good if Google could find a way to accommodate them.
[Google Workspace (formerly G Suite) is well suited for] a small business with a staff that is very closely connected to one another, who share a great many resources, but who may not need a full-blown file server on premises. Any group of people working remotely from each other, needing to collaborate, do conference calls or the like, share information.

An office transitioning from a hard-core Windows environment, with an on-premises Exchange Server, high-end Windows servers, anything that requires very tight integration with Microsoft Office applications, or just prefers the Microsoft way of doing things, would not be a good prospect.
Read Dana Friedman's full review
April 26, 2021
Joysurjya Hagjer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Workspace is used by everyone working at Holidify. It is an integral part of our daily planning, content storage, and data analysis. Being able to access google spreadsheets and documents simultaneously across multiple devices and by multiple users helps in maintaining a cohesive working environment with the current pandemic situation forcing us to adopt a 100% work from home policy. We find it quite easy to use as well and due to google workspace's easy learning curve it becomes easier to onboard interns or new co-workers into our working processes and workflow. The ability to set meetings and reminders via google calendar and the ease with each it integrates into Slack (our official intra-team communication platform) makes it easy such that nobody ever misses an important discussion.
  • Google calendar and google drive [are] integrable with popular communication platforms like Slack making it easy to share spreadsheets, documents, and files. The prompt notifications make it such that nobody misses anything important.
  • Google documents and spreadsheets being [easily] accessible by multiple users across multiple devices makes accessing, edit and [analyzing] data more efficient in terms of time.
  • Google meet is one of the best video conferencing software due to its superior sound quality and ease of access even by third-party users. It is easy to set up meetings and invite users as needed.
  • Support and troubleshooting could be a lot better. Most of the time reading through support does not easily help tackle the issue at hand when trying to learn a new feature or understanding it correctly.
  • Google meet should be [optimized] in terms of internet bandwidth usage and CPU usage when [the] video is turned on. I have mostly noticed an unreasonable spike in CPU usage when using google meet on lower-end devices.
When your work requires constant and effortless document collaboration then I cannot think of anything better than Google Workspace. The seamless experience of creating documents or spreadsheets and being able to share/grant access with as many or as few participants is a gamechanger for an urban working environment.

The pricing could be more flexible especially for organizations that are initially starting out and do not have sufficient funds. More flexible pricing will eventually attract more startups or groups of users to adopt google workspace over its competitors.
Read Joysurjya Hagjer's full review
April 19, 2021
Michelle Messenger Garrett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a one-person shop, I am the only user. I initially started using G Suite/Google Workspace when my email became unmanageable using Outlook. My website developer recommended moving to G Suite. It has simplified managing my email and has solved what had become a major problem for me, as I rely on my email, and of course, there isn't a day that goes by when I'm not using it.
  • Email management: This was the primary reason it was recommended to me. Makes a HUGE difference in how I manage my email. It also allows you to do things the free version won't.
  • Google Docs: I use these more now than I used to. It allows easy collaboration with clients.
  • Google Drive: I use this for not only docs but for sheets - which I'm using more of these days.
  • I think Google could provide more info on how to make the most of the product/app. I'm probably not doing everything I could with it to manage my business.
  • I use the very low-end version, so it works fine for what I need. I guess they could try to convince me to upgrade to the higher version, but I don't see them doing that.
  • I like the video component more than Zoom, so maybe they could market that a little more aggressively.
For email management, which is the primary way I use it, I really like it. Of course, it was hard to shift from what I was using, but once I got used to using G Suite for email, I really liked it. I use it all day every workday and have no real complaints.

I think if you're looking for more than that, you would either need to look at other tools or look at the higher-end version of the G Suite/Workspace.
Read Michelle Messenger Garrett's full review
April 14, 2021
Matthew Gehrman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Workspace is leveraged across the agency as our primary cloud storage, email, shared docs/spreadsheets, and chat platform. We've been utilizing this system for eight going on nine years now and I have no complaints. The system is very easy to implement, add users, and manage our storage needs.
  • Cloud storage & file sharing.
  • Simple email platform.
  • Ease of use & implementation.
  • Authentication across multiple third-party applications.
  • Email cleaning & archiving could be improved.
  • Google Sheets needs functions improvements.
  • Document conversion is a bit off at times.
Google Workspace is great for businesses of all sizes that require ample cloud storage, simple email platform, calendar management, and simple CRM/third-party application integrations. I highly recommend Google Workspace for cloud storage and email over Office365, but there are of courses situations where both are necessary such as Excel & Word. [Where] Google Workspace could improve the most is the Sheets application. I would much prefer the formatting, pivot tables, and functions implementation to mirror Excel. Google Docs though [is] an excellent and simple document editing application. It would be nice if there were some user customization options.

All in all I've been very happy with Google Workspace and will continue to leverage for our business for the foreseeable future.
Read Matthew Gehrman's full review
April 14, 2021
Sandro Marc-Charles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Google Workspace mainly for our email and calendar needs. We previously used another provider that worked well, however as Google products are so widely integrated, the switch to Google Workplace has been a more efficient solution for us overall. Additionally, Google Drive has given us some real time connectivity through documents which we did not have previously.
  • Google Workspace handles email seamlessly. It's always easy to find any email I need with the search and label options.
  • The integration that Google Calendar offers makes creating appointments incredibly easy with other apps like Zoom, Calendly, etc.
  • The set up on mobile devices is easy as it is basically built in on both Android and iPhone. No need for IMAP, POP, SMTP information.
  • From time to time I get an email that requires me to scroll pretty far down in order to reply. I'm sure there's a reason why, but for now it seems random.
  • I do wish that we were grandfathered in to the original price we paid when signing up rather than be subject to price increases.
  • Sharing calendars is not difficult, but the process might seem daunting to some.
Frankly Google Workplace is suited for organizations of 1 to 10,000 and beyond. I understand that much of the same functionality can be had for free with Gmail. However, for the low cost of Google Workspace, it's worth it to have a more professional email that includes your domain. So I suppose the only scenario I can think of where it wouldn't be appropriate is for a business that perhaps very temporary.
Read Sandro Marc-Charles's full review
April 10, 2021
Shawn Hamp, Esq. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
My law firm has used Google Workspace (formerly G-Suite) for over the past decade. At inception, we used Google Workspace for email and calendar functions. Over the years, our law firm has grown to use many of the other features and benefits offered by Google Workspace as they have been offered. My team primarily uses Gmail, Google Drive, Google Chat, Calendar, Google Meet, and Google Voice features. I further use Google Keep, Docs, and Sheets to complete personal tasks. Google Workspace allows our team to collaborate effectively and efficiently communicate with each other. Google Workspace eliminated any need to have a LAN Based IT system or local servers for shared servers or databases. It has allowed our staff to conduct remote work and work together from remote locations and satellite offices.

Google Workspace works on many different devices including IOS, Android, PC, and Mac computers. Our office is primarily Apple-based. Google Workspace easily integrates with Google Chrome to be accessed on a variety of devices.

Our team has increasingly used the Google Chat feature to stay in constant communication with each other. Google Chat resembles and works like Slack. Topics and conversation threads are shared in the different chat rooms to provide the team with organized instant messaging and communication.


  • Email
  • Company shared calendaring
  • Team Communication
  • Shared Data Drives
  • Google is too quick to reiterate and kills software programs that were offered previously.
  • Switching between work and personal email accounts on Google Chrome can be confusing at times.
  • Google does not give information about software updates and new features.
  • Help sections and tutorials could be improved with video presentation about features.
G-Suite is best suited for email and calendar functions. Gmail and Google Calendar are the primary applications in Google Workspace. The software programs easily integrate with other software and platforms and often integrate better than Office 360 and MS Outlook.

For word processing (Docs), spreadsheets (Sheets), data storage (Drive), Team Communication (Chat), Video Conferencing (Meet), it is not the best in class solution. Still, all of the programs and features integrate well with each other.

Our firm primarily uses MS Word and Apple Pages for word processing. Google Sheets is used for a limited amount. Google Meet is satisfactory for team video conferencing even though Zoom is currently the best in class software for that application.

Team communication is easily accomplished in Google Chat, even though Slack is probably viewed as best-in-class software. Google Chat has replaced many of the communication functions that email offered in the past. It's a good tool that the whole team has quickly learned and mastered using. During the pandemic, it was a key tool for the entire team to communicate with each other.

PDF documents can be created with Google Docs, but there is no readily available method to customize and edit PDF docs with Google Drive."
Read Shawn Hamp, Esq.'s full review
June 28, 2021
Andy Abramson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Workplace is the central hub for everything we do. Gmail, calendar, forms, docs, sheets, slides, so in essence it replaced Microsoft Office years ago. We like it due to the simplicity of sharing, the ease of use, and the lack of bloated features that never get used. The best thing about it is how many other companies we work with use it, making sharing and scheduling a breeze.
  • Sharing files. Nothing is as easy.
  • Making templates-you just save them that way.
  • Forms that integrate into Sheets for tracking data.
  • Forms should be a bigger play in the mix.
  • Ability to share files via Google Voice.
  • Google Meet integration is needed.
Google Workplace is well suited in a team environment and especially for remote teams. It is even good for the solopreneur. Where it isn't good is with companies that are still working in the old school way of doing things, who have not embraced the cloud approach to work.
Read Andy Abramson's full review
June 27, 2021
Justin Salvetti | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Workspace is the main collaborative working tool for our organization. We are spread across the country, and use Google for communication, video calls, storage, and file editing in a variety of ways. It has been consistent, secure, and well priced for our organization. Also, the offering has grown with our company and allowed our employees to work in a collaborative manner, with an intuitive interface.
  • Collaborative working
  • Intuitive interface
  • Covers most aspects of remote business needs.
  • Secure
  • Office-like applications not up to Microsoft's level.
  • Until recently, video calling was not up to level of competitors (fixed).
  • Messaging application is not great.
I think Google Workspace is a great tool to manage MOST of your organization's needs working remotely. I believe their email tool and storage are some of the best in the industry at this time. I also believe many people will still need to purchase an Office 365 subscription to handle more advanced Excel files and editing in Word or PowerPoint, but Google will check 90% of the boxes. I have also found Google to be the most intuitive player in this market, which is great for training people who may not be as used to working remotely.
Read Justin Salvetti's full review
May 13, 2021
Jordan Harnum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is currently being used across the org. We just got acquired by LeanIX, so we are in the process of moving to Microsoft Office. But my team is still using Google Workspace for the time being. Google Workspace was our main organization/ communication tool that is essential for email, calendar, sheets and docs.
  • Calendar usability - after being able to compare it with outlook, the functionality and smoothness of the google calendar is much better.
  • Email organization - email is easy and simple to use. It is also easy to customize to my liking.
  • Google sheets is more user friendly than Microsoft Excel - it simplifies terms and makes navigation easier.
  • When someone forwards me an email thread, those are pretty hard to decipher because of the way the emails are displayed. This could be improved.
It is well suited for any smaller company needing a suite of communication and collaboration tools. It makes sharing and collaborating with peers across platforms easy. It was perfect for our company's needs. I have heard that moving to Outlook is more of a mature move for a larger company, but honestly I think Google Workspace would function just as well if not better at the enterprise level.
Read Jordan Harnum's full review
May 13, 2021
Tyler Grudowski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Google Workspace for everything at NoMo Diagnostics. It is used across the entire company by each employee at the company. We use it for communication and file storage. Gmail is fantastic for communicating internally and externally from the company. Google Drive is easily the best file storage system that I have used for work.
  • File organization.
  • Communication.
  • Secure file storage.
  • I wish that the PC desktop client worked more consistently - sometimes it has trouble syncing.
  • Sometimes the Gmail application glitches and does not refresh like it should.
  • A lot of times the file upload freezes when putting files on Google Drive.
Google Workspace is well suited for honestly any company. There is really no scenario that Google Workspace would not be useful. It is by far the easiest communication and file storage system to use for anyone. It would be an upgrade from any other email client or storage system out there.
Read Tyler Grudowski's full review
May 11, 2021
Alan Balasundaram | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Workspace is used by our entire organization for user management, single sign on, email, office productivity, and shared drive access. We split our usage between full access across engineer, operations, HR, and business development, and partial access for departments such as accounting, and legal. What would typically be done using a series of services (Active Directory, Exchange, SharePoint, NAS) is done through a single product suite.
  • Browser-based email client.
  • Cloud Drive Storage.
  • Google Sheets.
  • Calendar.
  • Management interface is lack luster.
  • Distribution groups.
  • API access to calendar features.
Google Workspace is well suited for startup, small and medium businesses. For very large enterprises managing large users are a granular level becomes next to impossible, and instead policy based controls offered by other competitors are more effective. Workspace provides access to a number of separate product families into a single subscription, which makes it ideal for smaller companies just getting started.
Read Alan Balasundaram's full review
April 16, 2021
Matthaniel Cowell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Right now, we use it to collaborate on documents, tasks, and other things. It's easy to share things between users and makes collaboration easier with team members. Additionally, some of the meeting integration features are handy and easy to use. We generally find Google Workspace easy for people to use, with a familiar layout that many employees are comfortable with.
  • Collaboration of documents and meetings.
  • Good basic MDM for employee management.
  • Great integration with many products and plugins.
  • Documents suite is good, but could be improved on.
  • MDM is very basic, with no real location tracking of devices, for example.
  • Messaging client implementation is confusing and inconsistent.
Google Workspace is well suited in environments that are OS agnostic and require a deep level of collaboration. However, if you are running an exclusive Windows/Microsoft environment, Office 365 might be a bit more appropriate. Google Workspace is all but essential for mass Chromebook management and handles Android MDM quite well, except for some obvious missing features, such as device location tracking from a centralized portal. iOS MDM features could use some improvement.
Read Matthaniel Cowell's full review
April 16, 2021
Jess Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Workspace is used across the company. It is our primary email tool. We also use the Drive and various document features (such as Google Docs, Google Sheets, etc.). We integrate it with Slack and many of us have Drive on our local laptops. It helps us to collaborate across departments and externally (with clients and business partners).
  • Realtime collaboration in documents
  • Easy ability to share files
  • Ability to view and recover past version
  • The calendar customization and features are great
  • Email formatting is inconsistent
  • Email doesn't have advanced features like Outlook and Exchange does such as read receipts
  • Now that our company has grown, would like to see better ways to view/manage calendar availability
I think Google Workspace scales easily - it seems easy for our admin to provision new users. However, I wish when we added new employees, their calendars would automatically appear in my list of available calendars. Instead, I have to manually add each person, which led to some misses last year as we brought on a record 20+ new employees. And then seeing availability is also tricky. So I find calendar management less than ideal. Document collaboration is great! I love the ability to collaborate real-time on files, and now that they added the ability to upload/convert Microsoft formats, it's even better.
Read Jess Johnson's full review
April 15, 2021
Adam Jackson FGCLP MAHRI | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our company uses Google Workspace for all work emailing, as well as Google Docs to document share. We keep all important documents such as setup documents, ABN and other account information, as well as customer information, ordering receipts, and the like. This enables us to ensure that we have access to these documents whenever we need them, and that we don't have to track hardcopy documents.
  • Excellent emailing application
  • Great ability to store, sort, and share documents
  • Google Docs also can read and edit Microsoft documents
  • Creating email signatures with links and images can be frustrating
I use Google Workspace every day, and have a personal and work email account with Google.
I especially like the ability for third party applications to link with Google Workspace. We use Trello to track a lot of our projects, sales, and research & development ideas. The fact that Google Workplace integrates with numerous other applications makes it very useful and versatile.
Read Adam Jackson FGCLP MAHRI's full review
March 17, 2021
Wen Sheng Lim | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Google Workspace is being selected as the organization collaborative tool and it was a progressive rollout from initially a few selected departments and subsequently the whole organization. Google Workspace help us to collaborate more easily through tools such as Google Drive, Google Chat and also facilitate virtual meeting via Google Meet.
  • Cloud Storage
  • Instant Messaging
  • Virtual Meeting
  • Compatibility with Microsoft Office
  • User friendliness on Google Drive File Stream
  • Capability of setting different status on Google Chat
I think Google Workspace is well suited in an environment that require a lot of collaboration work because it allows you to facilitate things such as discussion and file sharing on one single platform. However I felt that Gmail may not be as ideal as compared to other email services offered to be used as a corporate email client.
Read Wen Sheng Lim's full review
April 15, 2021
Kwame H. Baptiste | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Workspace is our primary calendar, email, and network sharing file repository for my company. We use the G chat, email groups, and SMTp services.
  • Email
  • Mobile security
  • Group email
  • Domain manegement
  • Domain level access to company emails
  • Domain level access to email forwarding and auto reply
  • Domain level management of email archiving during employee separation
Google Workspace is great for setting up new users and deploying apps to a domain or group. However, the managers cannot review or manage individual user's emails or setup mass auto-responses for users or mass management of signatures.
Getting help is not easy for users.
Read Kwame H. Baptiste's full review
June 23, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We migrated to Google Workspace primarily for email. We initially provided our own email services which is more difficult that it sounds and generally more trouble than it is worth for a small company. Dealing with spam, poor IP address reputation, and deliverability are all very difficult to control, especially when using a cloud provider where your email reputation might depend on your neighbour in the same IP block. When we used our own email servers we often had deliverability issues when sending mail to Gmail and Live email addresses. We were also always worried that our server might turn into an open relay for spam mail.

Since we have moved to Google Workspace, non of those things are even a thought anymore. Email is delivered reliably and we get the same spam protection offered by Gmail. We can also setup user management for our company and our clients and we have access to all of the security features we need to prevent data loss or unauthorized data access.
  • Google's service integration is seamless. Sharing files and documents with team members and clients couldn't be simpler. We can limit file sharing and access as needed.
  • As expected, Google Workspace integrates perfectly with Android phones allowing for a seamless mobile experience. Integration with iOS is also good.
  • Spam protection is second to none. I cannot remember ever finding a spam message in my inbox!
  • Google has a good reputation for email deliverability making it less likely your outbound mail ends up in someone's spam folder.
  • Google Workspace allows you to host multiple domains and alias domains on your account.
  • There is a robust set of tools to allow routing of mail to different mailboxes.
  • Collaboration is so easy with Workplace. Real time editing of documents is flawless. When chatting with collaborators, I can see their changes as they make them with no delay.
  • Pricing is a little bit higher than other services
  • The cost of each email inbox costs the same whether you want just email or all of the features. For example, we wanted a support email address that we could setup our support desk with. The cost of that added account is the same as the account I use with all of the features.
  • They removed their free tier for small organizations like mine and restricted the free tier from adding new domain names. This was likely due to abuse, but everyone lost the privilege of the free service.
Google Workspace is well suited to companies that need reliability, especially for email. Having access to Google spam filters is probably the best feature Workplace offers. The chances of a phishing email landing in one of our inboxes is practically zero. External emails are also marked as such, so it is harder for a bad actor to impersonate somone from our company and breech security.
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May 12, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Google Workspace [(formerly G Suite)] internally organization wide for all it has to offer - email, calendar, drive, docs, sheets, slides, meet, voice, etc. By leveraging Google Workspace [(formerly G Suite)] it allows us to have a distributed team with ease and saves us time managing tools and processes, allowing us to focus on our work.
  • Corporate email through GMail
  • User administration is simple and straightforward
  • Full suite of tools with Docs, Sheets, Slides, etc. to get work done with easy collaboration from anywhere
  • Google Voice is an add-on feature rather than being included
  • Authorization of external applications and managing access for them could be easier
  • Meet has improved substantially over the past year, but still not quite up to feature parity with Zoom and others.
Google Workspace [(formerly G Suite)] is especially well suited for managing corporate email, calendars, and documents. Making use of Docs, Sheets, and Slides make it especially easy to collaborate with teammates and the ability to store everything within Drive allows access from anywhere. An active internet connection is required for such operations so working offline is a no go and traditional client apps would be better.
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May 12, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Google Workspace [(formerly G Suite)] as our primary email, chat/messaging, video call and office productivity system across our organization.

The system provides a robust set of tools making remote work scenarios and collaboration easier than many competing solutions. With strong MS-Office compatibility now available we have dramatically reduced the usage of MS Office in our organization.

We removed many phone extensions from employees who were instead able to communicate using Google’s tools, for a dramatic telephony cost savings.
  • Video meetings and collaboration for teams
  • Quickly searchable document folders (team drives etc) which can reduce the need for traditional file shares
  • Robust and broadly supported email
  • Best in class multi user document collaboration
  • More granular security controls
  • More robust DLP
[Google Workspace (formerly G Suite) is] extremely well suited to startups, small orgs etc with low barrier to entry and many productivity features.
While still useful for larger enterprises, existing larger orgs may find it challenging to migrate to a new solution, particularly if you are a Microsoft-heavy org. Office365 has less barrier to entry for these orgs due to app familiarity of Office, Excel etc. While Google have good alternatives in Docs, Sheets, Slides etc re-training of employees is required and it would be a cultural shift.
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April 26, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Google Workspace throughout the entire organization, primarily taking advantage of Gmail, Drive, and Sites. We use groups to containerize users and control access to resources internally, primarily centering around file access. Since our teams are globally distributed we rely on Google Workspace to be the core of every communication we have, including customer support, sales and meetings. As [a] global workforce, we're able to reliably stay in contact with each other despite the distance that separates us.
  • Simplified sharing and collaboration through Drive and Shared Drives
  • Greatly enhanced advanced functions in Google sheets like macro recording
  • Regular updates and proactive communication around them
  • Out of the box spam filtering
  • SSO and third party app integrations
  • The support team is frustrating to deal with and make you perform redundant troubleshooting tasks at each step of the way
  • Per page permissions on Sites - they had it on classic but removed it on the new sites
  • Need to add mail delegation to admin console so super admins can give managers access to departed staff accounts without having to reset passwords
  • Longer log history - 60 days sometimes doesn't cut it
Google Workspace is ideal for companies of any size and geographic configuration. Their billing structure is easy to understand and it's easy to get set up. All the apps work as soon as you log in so setup is extremely easy especially for companies just signing up or enterprises migrating from on-prem or hybrid setups to a full cloud solution.

If you're a nonprofit you get the core suite for free, which is a huge deal since the cost savings mean any nonprofit can get set up with no risk.
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April 23, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
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Google Workspace is used by my organization for email (Gmail), office suite software (Docs, Sheets, Slides), cloud storage, scheduling with Google Calendar, and as an identity provider for other services logging in via Google SSO.

The main tools we use for remote collaboration are Google Workspace, Slack, and Zoom - without Google Workspace, collaborating and running our organization would be a lot more challenging. We heavily rely on Google Drive to create and file important documents for easy retrieval by anyone in the organization. Google Meet has been a good backup when Zoom isn't working, and we've used that platform for remote teaching as many schools find it more secure than Zoom.

One of the best things about Google Workspace is that many people are familiar with the Google suite of apps and Gmail, so onboarding my less technical team members was very easy and relatively painless.

  • Docs - creating a doc is as easy as visiting docs.new.
  • Sheets - Google Sheets is a valuable tool for creating workflows in Zapier and storing small amounts of data in an easily accessible location.
  • Cloud Storage - We store a lot of PDF documents of sheet music, video files, and other large media. G Suite storage is relatively cheap and easy to access via the desktop Backup and Sync app which allows you to select which folders to store locally.
  • Drive - I have heard that the desktop Backup and Sync app will be deprecated soon. This app is a lifesaver for our org, so I'm hoping there will be other options besides the file stream app that doesn't allow for selective sync.
  • Drive - file ownership is tricky to change from a consumer user. Many of our files were originally uploaded by an @gmail.com user, and we'd like to bulk change the ownership to the G Suite company domain user. It isn't currently possible to transfer ownership from a consumer Gmail account to a paid G Suite user. The only means to do this appears to be downloading all the original files from the cloud and re-uploading from the local machine as the G Suite user at the company domain.
  • Passwords - it isn't possible to add a login to the Password Manager tool when logged in as a user in Chrome. The only way to add a password is to be on a site and wait for the automatic popup. This isn't a great user experience, so we use 1password instead. It also seems more secure to use a password manager that doesn't automatically fill in the password without prompting the user for a master password.
G Suite for Non-Profits is free, so for any non-profit organization just getting started, I highly recommend G Suite. You get all the basic needs fulfilled - email, cloud storage, web-based document creation, spreadsheets, and more. This is a great package for starting an organization and managing your people with a simple suite of tools they will likely be familiar with and able to use.

I use Google Workspace in another much larger organization of 300+ employees, and it seems to have the same set of benefits. I'm not sure of a scenario where G Suite would not be an appropriate solution for the minimum of an office suite (Docs, Sheets, Slides), email, and basic cloud storage.
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April 21, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Google Workspace [(formerly G Suite)] is our main email and calendar application across our organization. In addition, we use Google Meet for impromptu and scheduled internal meetings, as well as some external meetings. GMail and Google Workspace was selected as our main email platform largely due to user familiarity and its spam and malicious email filtering. When we have tried alternative email providers, even with security email filtering, we see an increase in unwanted emails.
In addition to these, we also utilize Google Workspace [(formerly G Suite)] as an identity provider for some internal tools using SAML Single Sign On. This, combined with syncing our Google accounts with our internal Active Directory service, allows us to access 3rd party tools securely and quickly.
  • Spam filtering in email
  • Single sign on
  • Calendar events combined with google meet
  • Easy to administer users and applications
  • Numerous plugins and 3rd party applications
  • Easy to use, familiar user experience
  • No dedicated client software as an option
  • Some products come and go quickly, so don't rely on non core products
  • Office applications are good for most, but lack some more advanced options
For most organizations, Google Workspace [(formerly G Suite)] is a great choice. It is easy to implement and only requires a browser to get going. It is also great for customers who are looking for a Windows-less office, as Google Workspace works well on chromebooks and mobile devices, as well as Linux and Mac clients, as it doesn't require client applications.
For customers who are tied into Microsoft's Azure or Windows environments, it is less well suited. This is mostly because many organizations that already use these services can find it easier to use the Microsoft suite of applications that duplicate what Google is offering, with many upgrades for Windows users.
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March 11, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Google Workspace [(formerly G Suite)] is used for all email and Google access for staff and students in our district. We use mail, drive, docs, classroom and other. Having google as a one stop shop for so many different needs helps us keep problems to a minimum. Having all of the apps that Google hosts available to us in the cloud also keeps costs down on-site both in terms of hardware and maintenance.
  • Email is great. It doesn't require any on-site hosting.
  • Having one account that is able to use so many different features is very convenient.
  • Google Workspace for education is nice for allowing teachers and students to participate in their respective roles.
  • The admin functions often times do no allow for mass changes behind the scene.
  • When there is downtime, there is no option for offline access and any troubleshooting is out of our hands.
  • Getting support can sometimes be difficult. While I can always get someone, it can take a while and/or require a callback.
Google Workspace [(formerly G Suite)] is great for schools and small businesses. While I've never been part of a large organization (>2500 people), I imagine that some of the behind the scene changes can become increasingly difficult as you increase the number of users. There are third party apps and cloud companies that allow for some of these changes, but it would be better if it was natively available through the Google Workspace GUI.
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June 30, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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We as a business used Google Workspace tools to collaborate on multi-user files and cloud computing opportunities across our business. We implemented it in 2015 and have since consolidated our cloud software to exit the Google Workspace of products for another vendor, but I continue to use the tools personally where I can.
  • Multi user interface.
  • Autosave and version history.
  • Notifications
  • Sheets tools were lacking in comparison to other tools.
  • Government restrictive projects and lack of secure cloud locations.
It is very useful to use in a cloud environment, however, if you or your business works on various restricted programs, the higher level of secure cloud storage is required to remain in compliance.
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What is Google Workspace (formerly G Suite)?

Google Workspace (formerly G Suite) is a productivity suite for business that includes, Gmail, Docs, Drive, and Calendar for Business.
Categories:  Office Suites

Google Workspace (formerly G Suite) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Business Starter$6per user/per month
Business Standard$12per user/per month
Business Plus$18per user/per month
EnterpriseContact sales team

Google Workspace (formerly G Suite) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Google Workspace (formerly G Suite)'s best feature?

Reviewers rate Usability highest, with a score of 9.

Who uses Google Workspace (formerly G Suite)?

The most common users of Google Workspace (formerly G Suite) are from Small Businesses and the Computer Software industry.