Adobe Analytics
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Adobe Analytics
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Product Details
What is Adobe Analytics?
Adobe Analytics lets users mix, match, and analyze data throughout the customer journey. It supports web analytics, marketing analytics, attribution, and predictive analytics.
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Frequently Asked Questions
What is Adobe Analytics?
Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management.
SiteCatalyst is one of the leading vendors in the web analytics category and is particularly strong in combining web analytics with other digital marketing capabilities like audience management and data management.
Adobe Analytics also includes predictive marketing capabilities that help users find trends in customer behavior patterns leading up to conversion. According to the vendor, these insights can help predict which campaigns will be most successful.
What are Adobe Analytics's top competitors?
What is Adobe Analytics's best feature?
Reviewers rate Availability highest, with a score of 8.6.
Who uses Adobe Analytics?
The most common users of Adobe Analytics are from Enterprises (1,001+ employees) and the Marketing & Advertising industry.
Reviews and Ratings
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May 03, 2022
Fulfilling all of our data analysis needs
Adobe Analytics is a data and analytics tool widely used in our organization. The best thing about this product is that it is exceptionally easy to use, even for people who are not very familiar with data or analytics tools. Analytics has solutions for all kinds of business problems—solving product change issues, marketing strategy issues, merchandising assortment issues, operations strategy issues, etc. It is especially useful for solving business problems in the following areas: providing metrics for making tactical or strategic decisions, measuring product attributes, and analyzing operations. Adobe Analytics offers a unique opportunity to gather data from around the world and across digital platforms. This makes it easier for us to track our brands regardless of their digital presence.
- Easy to understand user interface
- User behavior metrics
- Support team is very helpful
- It is not as easily adopted as Google analytics.
- It would be amazing if they also provide heatmap reports
- Some features are so advanced they can only be used after a proper training.
Adobe Analytics is our primary analytics tool. We collect a wide spectrum of dimensions to allow us detailed information about our general usage, plus focused tracking for specific key flows to ensure that the business has the proper visibility to make decisions. This data is not only used in Adobe Reporting but it is also exported out for usage in our Data Lake. What is collected is constantly reviewed to ensure data is correct. Additionally, it is tweaked for improvements as we start to use the data in new ways and reports are created almost daily to help answer new questions coming from various teams.
- The large number (and configuration options) for the dimensions and metrics that are available
- The ability to create complex segments and calculations on the fly to look at any granularity of the data
- The ability to correlate this data in the workspace, without a lot of limitations and visualize it in a way that makes sense to your needs
- The ability to use virtual suites, which allow complex organizations to see the data at high levels as well as separated down without needing to make multiple tracking calls on the sites
- There are a few instances where I can't quite show the info I would like in Workspace, meaning that I need to bring the data out to other tools (but most of the time this isn't needed)
- I would love to be able to bring data from multiple suites into a single workspace visualization and use calculated metrics to add them together or perform other operations. Currently, this can only be done outside the tool in Excel - I can create multi-suite data visualizations across different panels, but the data from these panels have no interaction.
- I would love some additional abilities to control the graphing labels because the generated labels often look pretty bad. While I can change most of them if I change the freeform table all the work I did reverts. Therefore, it would be awesome if we could right-click on the column and set visualization names there, so with any changes to the table the labels would pick up and auto-set. This means I would not have to fix them all manually again.
- It would also be nice if processing rules received some improvements for more complex logic checks. This would make it easier to map context variables from Mobile SDK.
April 21, 2022
Adobe Analytics - Key to your KPIs
Use Adobe Analytics to understand web traffic, sources, time spent on-page, who CV forms did well, track registrations, and many other KPIs that showcase how our website is doing, as well as any new launches or campaigns. It helps us better understand how consumers are engaging with our site and where we can make improvements or where we are excelling. It also ties into Adobe Experience Manager and Adobe Target very well.
- Website visitors
- Engagement with assets
- Tracking referral traffic
- Understanding customer journey
- Integrates into other Adobe products
- Templates for reports
- Built in tutorials for dashboards
- Quicker to pull data when doing large dashboards
- Recommendations / 6th sense options
- Predictive analytics based on historical
April 12, 2022
Adobe Analytics: The Tesla of Analytics
We use Adobe Analytics at our organization as part of the Adobe Experience Platform to help us understand client interaction with our web properties including public web, online banking, and our application flows. We are able to take complex measurement plans that help us understand user engagement with features down to a component level and iterate in our sprints to improve our products utilizing the data we capture from our analytics implementation.
- Full-featured, ability to capture any data point that is needed for your measurement in an easily reportable way with events, eVars, props, listVars, & classifications on top f these variables.
- Heavily customizable, the ability to utilize your own logic to match your existing reporting & terms when setting up variables & events for tracking. If you wanted over 100 variables set whenever a page load, you could do it if your use case requires it!
- Industry-standard, originally named Site Catalyst, Adobe Analytics has a history in this space of being an innovator and adapting to the space as it has dramatically changed over the years. From Adobe Launch to custom code implementations, to DXM event forwarding, Adobe Analytics has a path for the next 5-10 years to still be extremely relevant to your organization.
- Cost, the price might be prohibitive if you're a small business or team, but if you're an enterprise, it's completely worth it.
- The learning curve, having a specialist on your team or working with a partner will be beneficial as due to flexibility and customization options, implementation work can be daunting if not working with Adobe implementations regularly.
March 09, 2022
Reliable Analytics Tool
I use Adobe Analytics for analyzing data and content performance across various touchpoints. The dashboards and charts functionality within Adobe Analytics is great for beginners and those who aren’t power users of analytics tools. It's a pretty intuitive tool for daily use.
- Charts showing specific metric performance
- Ease of navigation between different data sets
- Ease of downloading and sharing of data
- Filtering of data is not very straightforward
March 02, 2022
Best paid analytics tool in the industry
Adobe Analytics is the go-to tool in our organization. The best part about the tool is that using it is so easy and intuitive that employees who are not so hands-on with data or analytics tools were very easily able to adopt it and use it to solve their individual or team use cases. Below is the various business problem which this product is able to address very effectively: Source of truth for taking any tactical or strategical decision, be it product change, marketing strategy, merchandising assortment, operations strategy (returns, lead time, payment success rates, etc). Various dashboards have been created for different groups of audiences to continuously monitor their primary KPIs. The audience groups are as large as entire departments and also sub-groups within the department. The analytics team owns the instrumentation and dashboarding part, but other teams have gotten themselves onboarded for creating ad-hoc reports using custom reports in Adobe Analytics which is a simple drag and drop functionality. We create conversion funnels and analyze where the drops are and then take appropriate action based on the data. Behavioral analysis and plotting of user journeys are done.
- Creating segments at hit, visit and visitor level.
- Data accuracy without sampling data unlike some competitors.
- Data can be updated retroactively.
- UX-wise free form tables become difficult to use when a lot of columns are added which are also necessary sometimes.
- Auto save feature is missing in workspaces.
- Internet disconnection sometimes blanks out the workspace which may take time on reload to reflect completely.
- Graphs are a little of modify when it comes to changing axes, editing data sets etc.
February 25, 2022
Adobe Analytics Review
It is used for e-commerce to know the conversions, traffics, reviews and KPIs. Many marketing professionals can know about the KPI and the conversions for the sale, whether it was generated through social media or email. It provides data insight which is [a] really enhanced report. That can provide us [with] logical and analytical data.
- Custom reporting
- Real time reports
- User Interface
- Pricing compared to existing software
- Delaying to load report
- Customer support
February 22, 2022
Adobe Analytics
Adobe Analytics is a powerful resource for collecting, analyzing, and sharing website data. The application helps organize and analyze data quickly and effectively. We use it as it can provide valuable insights on data from multiple sources. One major upside of Adobe Analytics is the fact that data and insights are first party and unlike Google Analytics, there are more options for customizations.
- Highly Customizable
- Ad Hoc Analysis
- Analysis vs reporting
- Highly Technical
- Laborious setup
- Steep Learning Curve
February 12, 2022
Perfect business tool
Adobe Analytics is a perfect tool and well suited for the associations that have the time and resources to invest in the people who'll be suitable to work on this kind of tool. It's not a simple tool to stand up, maintain, and fluently use within the first time or so of literacy.
- Unique Custom dashboard
- Custom tagging available
- Provides Real time reporting
- Data visualization not up to the mark
- Ease of use and implementation
We use Adobe Analytics to understand how users are using our website. This feeds into our improving our products for our customers based around making them easier to use. Often done through experimentation and testing, which can then be analysed using our behavioural analytics tool. We also use the tool to measure our marketing efforts and understand how successful they are at driving traffic to our site and whether that leads to subsequent conversions. The data also feeds into helping us protect our customers and ensure that they can enjoy our products safely.
- Customizable tracking of conversions.
- Easily sharable and customizable report creation.
- Tracking of marketing channels and traffic sources.
- Multiple level of breakdowns available across all variables.
- Steep learn curve in comparison to more widely used Google Analytics alternative.
- Limited amount of best practice documentation available around implementation.
- Outdated set of standard reports.
- Lack of suitable real time reporting compared to some other web analytics tools.
February 10, 2022
Adobe Analytics is GREAT for analysis.
We use Adobe Analytics across all of our digital estates, across the international business. Adobe Analytics gives us the unique opportunity to have data on a global scale, persistent across multiple CMS' and a vast digital suite. This means our brands are trackable across their own digital portfolios, despite the previous challenges we faced in gathering this amount of data across a wide number of digital platforms.
- Tracking on scale
- Detailed analysis
- Persistent data
- Improved inbuilt reporting
- Data connectors outside of the Adobe Suite
- More customizable (theming) options within workspace
My organization uses Adobe Analytics to track multiple data points across multiple platforms that we provide. It is used as the official analytics tool for providing data that is considered "official" in determining whether or not company goals are being met. We also use it to create automated daily/weekly/monthly email reports to employees who need to follow data but don't need access to the suite.
- Sending reports automatically via email with a PDF attachment.
- Customizable data sets.
- Broad range of types of data collection (i.e. page views, unique visitors, actions)
- Running custom reports can be time consuming from a loading standpoint.
- Menu system is sometimes difficult to navigate.
- Website analytics lag behind about an hour, whereas other analytics tools track in or near real-time.
February 04, 2022
Complicated tool with limited usage
It is an e-commerce analytics solution that is used across different departments in the company. It gives insights into how online users behave in different parts of the website/app. We used it to measure traffic, sales, user behaviour on different parts of the shop.
- Track events and sessions.
- Create custom events.
- Evaluate the performance of different content.
- Measure engagement and bounce rates
- Improve attribution models.
- Improve app tracking.
- Improve user friendliness of the platform.
February 03, 2022
Best paid analytics and reporting platform
I use Adobe Analytics to understand the customer behaviour of our visitors to the website. Adobe Analytics helps us to develop strategies as per the requirements provided by the website traffic, fix any problems and issues faced by those visitors and deliver an effective and efficient digital experience to our website traffic
- Track user behaviour
- Web analytics
- UX
- UI
- There should be autosave within the platform
- Setting up tags or custom events need higher technical knowledge
- Vendor support is slow at responding at times
February 01, 2022
Adobe Analytics - Reliable Enterprise Solution
We use Adobe Analytics to measure key website metrics. Insights from the metrics are shared across the company including marketing, finance and strategy. We are able to identify which channels and campaigns are more effective than others. Also we run multiple A/B tests on form designs and locations to optimize the website performance.
- We setup very specific segments to figure out which customer segments are responding better for specific campaigns.
- Adobe Analytics can track customers across multiple sites using customer IDs, which are very useful.
- Its data visualization capacity is very strong.
- There is no built-in bot traffic filtering functionality so we had to manually build a segment for that.
- It would be nice if there is a dynamic alert for an unusual data patterns
- Online training
- in-person training
February 01, 2022
It's not perfect but it's close
Adobe Analytics is used across our entire organization but the tool is managed by a single department, digital marketing. Adobe Analytics allows us to measure web activity and track online success through our website.
- Advanced features that allow you to drill down into the details
- Intuitive to use
- Constant improvements to the tool
- Some of the legacy sections are not as intuitive (mainly located in the admin section)
- Because it is advanced, many users cannot pick up on it quickly
February 01, 2022
Gold standard in web performance analytics, if you're willing to take on the integration work
Adobe Analytics is our company's primary source of performance measurement for all aspects of our B2C website. We utilize Adobe Analytics as the 'version of the truth' in supporting business decisions relating to A/B test and experience optimization campaigns, reporting to senior management, and providing deep analysis on all aspects of our digital marketing. Adobe Analytics provides the quickest viewpoint to measure of campaign performance from email, SMS, and digital marketing.
- Real-time access to website performance throughout the entire digital experience.
- Flexible & comprehensive custom report building using the Analytics Workspace tool
- Integration with other Adobe solutions (Adobe Target, Adobe Launch) to provide a single viewpoint for all aspects of digital performance.
- Level of technical effort needed to implement Adobe Analytics is VERY high
- Adobe Analytics customer support could be more responsive.
- Dependency to train team members is quite high. Each team member MUST go through several exhaustive training classes to be able to take command of the solution on the day to day basis. Training is VERY expensive.
January 25, 2022
Still learning, but great so far
I create dashboards to understand user insights including daily active users, click throughs, lead submissions and more.
- Ability to create comprehensive dashboards
- Ability to share with key stakeholders
- Ease of use- heavy analytics and engineering involvement needed
January 24, 2022
Adobe Analytics review
Adobe Analytics is used to gather, clean up, map, process, and report on digital analytics data for all business websites, online shops, and commerce sites, as well as all apps that are guest-facing. Different teams manage different sections of analytics depending on the business line. My team uses app data, including implementation, processing, and dashboard building.
- workspace dashboards have come a long way, improved functionality greatly, especially multiple report suite usage functionality
- variable processing is relatively easy with the newish processing rules not interfering with each other
- data is more reliable than other digital data sources
- processing times are very long and it can take hours to build a dashboard
- the interface needs some work to improve client-facing report looks
- out of box variables sometimes are not usable
We give three main uses to Adobe Analytics:
- Clickstream analytics for digital channels (web, app)
- Clusters/ audiences creation
- Unique digital ID creation to remove anonymity in public browsing when using information from forms in the public area and browsing in the private area (app and web logged ins)
- Clickstream analytics for full conversion/journeys funnels
- Use cross navigation variables to identify insights
- Unique ID (identification by cross channel navigation)
- We can easily mix digital information collected by Adobe with traditional/ third party information
- It could add navigation records and better heat maps
January 06, 2022
Expensive but Exemplary!
We've implemented Adobe [Analytics] for the following use cases:
Tag management
Web Analytics
Error tracking and alerts
Conversion tracking and reporting
Audience creation for retargeting
UTM tracking Integration with Adobe Audience Manager
Tag management
Web Analytics
Error tracking and alerts
Conversion tracking and reporting
Audience creation for retargeting
UTM tracking Integration with Adobe Audience Manager
- Very comprehensive set of tools to customize reporting through the data layer
- Workspace is very intuitive and data visualization is instantaneous
- Set up has been made a lot easier through a UI based implementation
- Support for implementation is lacking
- Resource intensive set up which can be complicated to learn
- Not having access to all features by default and having to pay additional money for locked features
November 30, 2021
It is a great tool for tracking main KPIs, it misses some data with regards to performance but it is powerful managing large data sets.
Analyzing customer issues, checking conversion between main KPIs, investing conversion drops, creating reports to monitor the behavior of new functionalities or after major releases. I may go and compare metrics on different platforms, different browsers, or by the source of traffic. It is useful checking the customer error trends and the journey of customers dropping off.
- Workspace
- Fallouts
- Dashboard building
- Segmenting
- Combine custom traffic and conversion traffic variables.
- Time to load reports.
- Delays in scheduled reports.
- Pricing compared to new products in the market.
October 28, 2021
Adobe Analytics offers great integrations
We use the data from reports to gain insights into marketing programs that will help senior management understand return on investment from our marketing efforts using the dashboards that we can create through Adobe Analytics. It solves the issue of trying to come up with key performance indicators from various marketing activities.
- Dashboards
- Data analytics
- Real-time data
- Raw data export
- Too much reliance on third-party integrations
- More powerful for larger/complex companies
- Data Excel exports are confusing
September 27, 2021
Comprehensive Data Analytics Platform and Easy To Use
Adobe Analytics is a powerful and easy platform with the Adobe group. The analytical capability given by Adobe Analytics to the users is impressive and its overall quality is profitable. The Adobe Analytics functions are effective and [have] easy options to get used to and generate excellent data analytics.
- Data management
- Easy reporting
- Data analytics is excellent
- The setting of some features capabilities
- More integration options
- Initial tool configurations
September 19, 2021
Adobe Analytics: Powerful but complicated and unintuitive
Adobe Analytics is the primary reporting tool for all the KPIs in our organization. This covers all visitors, page views, video, advertising, and other events across the entire portfolio of websites within my purview as an SEO analyst. We also segment all the data by visitor source and other conversion factors.
- Quick report creation with workspace
- Comparison of metrics
- Segment creation
- Custom metric creation
- Set up of new sites
- Speed of the service overall
- Technical support