Kaspersky is aware that some customers may have experienced issues while purchasing or renewing the company’s products. Kaspersky would like to assure its existing customers that their devices are unaffected and remain protected. Company specialists are working to fix the payment processing issue as soon as possible and customer service representatives are ready to assist users as needed. The company would like to apologize for any possible inconvenience caused. Learn more
If your question relates to one of the following topics:
- Charges and refunds
- Changing order details
- Renewals and switching to another application
- Subscriptions and cancellations
- Undelivered or incomplete orders
- Where and how to purchase
- Other issues that could occur during purchasing or receiving your order
When you place a purchase order for the product through the Kaspersky webpage, the order is processed by one of our e-commerce partners. To identify which e-commerce partner has processed your purchase order and contact support, please do the following: