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Compare the Top Telephony Software of 2021

Telephony Software Guide

What is Telephony Software?

Telephony software provides the telecommunication tools to manage a full call center environment, record calls, and connect phone lines through the use of VoIP providers. Compare the best Telephony software currently available using the table below.

  • 1
    Ooma Office
    Ooma Office is an award-winning, easy to adopt and affordable business VoIP solution for any size business. Whether you have 2, 20, or 200 employees, Ooma provides advanced voice and collaboration features that are flexible and scalable. Ooma Office combines the ability to have unlimited lines for your business and an easy do-it-yourself setup with no contracts or long-term commitments. This makes it easy for a small business to scale its office phone system with Ooma as its business grows. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through Mobile and Desktop apps, or any combination of the three. Ooma offers a full suite of business phone features designed to deliver a flawless communications experience. Advanced features such as a virtual receptionist, ring groups, call parking and multi-site access combine to make small businesses sound big.
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    Starting Price: $19.95/month per user
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  • 2
    CloudTalk

    CloudTalk

    CloudTalk

    Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centres (sales and customer service teams). 25+ integrations with favourite CRM, helpdesk or e-commerce tools as Shopify, SalesForce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).
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    Starting Price: $20.00/month
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  • 3
    GoToConnect

    GoToConnect

    LogMeIn

    Give your business a professional boost with GoToConnect (formerly Jive). A cloud-based, feature-rich business phone system, GoToConnect helps thousands of organizations across all industries and sizes to streamline their communications and achieve greater success. GoToConnect Hosted VoIP offers a wide array of features designed to replace legacy landline phones, including unlimited voicemail boxes, auto attendants, and local and long-distance phone numbers.
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    Starting Price: $19.95/month/user
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  • 4
    Phone.com

    Phone.com

    Phone.com

    Voice. Text. Video. Fax. Conferencing. Collaboration. Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.
    Starting Price: $12.99/month
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  • 5
    Voicemaxx CE

    Voicemaxx CE

    Intrado

    An enterprise-grade cloud-based calling solution fully hosted and managed by Intrado, with the added benefit of team collaboration, which includes: messaging, meeting, and mobility solutions and the features and benefits of Cisco Webex devices. VoiceMaxx CE includes Cisco Hosted Collaboration Solution (HCS), a cloud service that builds upon Cisco’s tried and true on-premises Call Manager offering, making it an ideal service for medium to large organizations switching from a premise-based service or those with Cisco infrastructure already in place. This solution is fully supported by Intrado with geo-redundant data centers—providing enhanced business continuity and disaster recovery—and 24/7 monitoring and support from Cisco-certified engineers.
    Starting Price: $25.00/month/user
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  • 6
    Call Center Studio

    Call Center Studio

    Call Center Studio

    Elevate your customer service with cloud native call center software. Operating an effective remote business is more important than ever. Call Center Studio offers a cloud-based call center software, empowering your agents to serve customers anywhere. With a flexible and intuitive interface, it's easy to set up and you can train agents in minutes. Listen to call recordings, and use AI tools to improve the experience for your customers. With powerful reporting and super-responsive customer service, you get 24/7 support from a dedicated team.
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  • 7
    3CX

    3CX

    3CX LTD

    3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.
    Starting Price: $145 per year
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  • 8
    RingCentral MVP

    RingCentral MVP

    RingCentral

    RingCentral MVP is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral MVP enables you to work where you want and how you want. Core features of RingCentral MVP include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral MVP's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.
    Starting Price: $19.99/month/user
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  • 9
    VirtualPBX

    VirtualPBX

    VirtualPBX

    Unlimited Minutes, Texting, and Video Conferencing starting at $17.99/mo. Cut your business phone bill by 80%. VirtualPBX's clean, fast, and intuitive interface was designed to save you time and money while bringing modern features to your fingertips. Set up your phone system in as little as 5 minutes and start taking advantage of all the enterprise-grade features VirtualPBX has to offer. Plus, only with VirtualPBX can you receive 24/7 access to telephony experts 365 days per year. Get trusted VoIP for any office, anywhere. Begin your 14-day free demo today!
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    Starting Price: $17.99/month
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  • 10
    Freshdesk Contact Center
    Freshdesk Contact Center (formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.
    Starting Price: $15.00/month
  • 11
    CallShaper

    CallShaper

    CallShaper

    CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst maintaining compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
    Starting Price: $75 per month
  • 12
    Intulse

    Intulse

    Intulse

    Intulse is a business VoIP provider offering hosted/cloud VoIP services for businesses. Managed VOIP phone systems with speed, flexibility, and more for small & large businesses in the USA. Intulse was founded in 2015 to help small businesses that were stuck using old communication systems that only did a little but cost a whole lot find a better solution to meet their needs. Intulse’s VoIP internet phone and connectivity solutions are designed to increase productivity through VoIP software dashboard Apps, VoIP CRM integration (ex. Salesforce & HubSpot), softphones, time-based routing, virtual receptionists, customized greetings, unlimited extensions, and more. Customers who choose Intulse as their cloud VoIP provider get the power of a feature-rich system that can be customized to best-fit how they do business. Intulse’s communications specialists work closely to help select and implement features to ensure each business gets the most out of their system and services
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    Starting Price: $15.00/month/user
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  • 13
    Datagate Telecom Billing

    Datagate Telecom Billing

    Datagate Innovation

    Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.
  • 14
    T-Max Predictive Dialer

    T-Max Predictive Dialer

    T-Max Dialer & Communications

    Unlimited Calling - FREE TRIALS T-Max Predictive Dialer, an inbound and outbound CRM dialing system, is ideal for debt collections, marketing, and sales teams. With T-Max Predictive Dialer, users can reach as many live contacts as possible at one time by dialing up to five numbers at once. T-Max Predictive Dialer's automated system enables users to reduce the time to take on busy signals, wrong numbers, or no answers and instead aim to connect all receivers to a live agent at first contact. Managers can use monitoring to listen to agent calls, barge in or take over calls for QA or to help close the call. If you need a hosted auto dialer VOIP phone system with power dialer, preview dialer, sip phone, webphone, voicemail drops, local caller ID, call center, text to speech, and telemarketing capabilities We also have Voice Broadcasting Auto Dialer Trials. Compatible with ANY CRM including Salesforce, Zoho, & Monday
    Starting Price: $100.00 per month
  • 15
    Insider Telecom

    Insider Telecom

    Insider Telecom

    Get a business phone system without breaking the bank! We help small businesses in the United States get access to big business tools, while keeping prices within reach. In fact, with Insider Telecom, we provide the equipment as long as you need it. Enjoy features like caller ID, call forwarding, conference calling, intercom, auto attendant, and many more! No big upfront purchase for a complete business phone service. That's the Insider Telecom difference. Our support team knows that you probably don't speak "telephone." So they're trained to listen for and understand the root of your specific need - from training and configuration, all the way to fitting you with a different phone system. We want to be sure you're working with the right platform.
    Starting Price: $17.95 per user per month
  • 16
    MegaDialer

    MegaDialer

    Megacall

    MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. With its interactive interface, users can view information about campaigns, track agents and perform real-time analytics. MegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and different levels of administration. MegaDialer can be also integrated with SMS and CRM systems, helping employees manage leads. Pricing is based on usage and technical support is provided via email and phone.
    Starting Price: Pay as you go
  • 17
    WhatsApp

    WhatsApp

    Facebook

    Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.
  • 18
    MightyCall

    MightyCall

    MightyCall

    MightyCall is a cloud-based phone system designed for small business owners and their companies. With MightyCall, small businesses can create a professional first impression and deliver outstanding customer service. Top features include crystal-clear sound, toll free or local vanity number, auto attendant, call forwarding, voicemail and transcription, custom greetings and music on hold. No hardware required, MightyCall phone service can be accesses through mobile apps, deskphone & softphone, webphone or your existing phone.
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    Starting Price: $19.99/month
  • 19
    Google Voice
    Stay connected, organized, and on task with an easy-to-use phone solution that fits organizations of any size. Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Voice can be customized to fit your day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the familiar G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets you configure your PBX. Integrations with Hangouts Meet and Calendar keep the focus on what's important. Voice can be deployed instantly — and globally — from anywhere, with less administrative work. Focus on what's important while staying connected on deskphones, smartphones, and the web.
  • 20
    Vonage Business
    Vonage Business is a leading cloud communications platform for businesses of all sizes and industries. Vonage Business covers all the communication needs of organizations looking to succeed, offering more than 40 business-critical features, mobility, conferencing, and integration with top cloud applications. Trusted by more than 500,000 business users, Vonage is available in a number of plans and packages that fit various business requirements.
    Starting Price: $19.99/month/user
  • 21
    CallHippo

    CallHippo

    CallHippo

    CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
    Starting Price: $18.00/month/user
  • 22
    Genesys Cloud
    Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud.
    Starting Price: $75 per user per month
  • 23
    net2phone Canada

    net2phone Canada

    net2phone Canada

    net2phone Canada is an industry leader in Unified Communications as a Service (uCaaS), delivering SaaS-based business VoIP communications and call analytics solutions to Canadian businesses. With an exclusive focus on VoIP and SIP trunking for business, net2phone Canada delivers the highest-quality Polycom phone systems, a sophisticated set of features, integrations with CRM platforms, in-depth call analytics solutions & HD Video Conferencing. Trusted by clients and partners, net2phone Canada prides itself in its commitment to customer success, offering 24/7 Canadian-based tech support & ongoing learning so that every client can get the most out of their phone solution. Trusted by Managed IT service providers across Canada, MSPs partner with net2phone Canada to provide their end-user customers with a reliable VoIP solution & management platform that can take their communications to the next level. The net2phone Canada Partner Program is open to all MSPs, ITSPs, VARs, & SIs.
    Starting Price: $29.99/month/user
  • 24
    WeChat

    WeChat

    Tencent

    Whether you want to send messages or share photos and videos, you can chat freely through WeChat. Wherever you go, you can immediately get in touch with the people you care about using WeChat. Search and add friends directly via WeChat ID or mobile number. Start chatting once your friend request has been accepted. On Moments, you can share your life's favorite experiences using photos or videos with your friends, and also see your friends' Moments at any time. Let's share on Moments! Get face-to-face with your friends and family instantly via WeChat. WeChat allows you make free video and voice calls no matter where you are with one friend or a group of friends. If you're unable to express your feelings in words, then send a sticker to make your chats more fun. Designed by talented artists around the globe, WeChat's Sticker Gallery offers users free downloads and sending of countless fun stickers. Come and select your favorite stickers to chat with your friends!
  • 25
    Grasshopper

    Grasshopper

    LogMeIn

    Better small business communication starts here. Separate business from personal and feel more professional with our business phone solutions. Unlock the power of a business phone number. Using your personal number for business sends the wrong impression. Our solution gives you a business number without the hassle of hardware. Both solutions add a business line to your personal phone, so you can work from anywhere. Whether you’re a solo operator or leading a growing team, Grasshopper gives your company a robust set of communications features designed to give you a professional boost.
    Starting Price: $26.00 per month
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