Sacramento Fireplace Installation

Thought we would have to get new awning frame, but no! Abercrombie cleaned it and tweaked it and then just got new awning material! Fabulous and saved us money! Wood stove installation equally good, mounting it in our old wood burning brick and mortar fireplace. Great work, timely, professional and honest.

We cannot praise this business enough! Last fall, we purchased a new Lopi woodstove from Sierra Home Alternatives to replace our 25-year-old Vermont Castings stove. Everything went very smooth: Installation was perfect, instructions were clear & everyone we dealt with was very professional & courteous. Over the wood-burning season this past winter, we came to realize that this particular stove was not what we wanted in a wood stove, so we went back to Sierra to talk to them about what we could do to replace it since it was only several months old. During the ensuing discussion, we came to realize that we wanted another Vermont Castings & there was a new one being phased out of their showroom. We ended up buying this one & again, the whole process was flawless. The workers who installed the new stove left our house looking spotless. They took the almost new Lopi to their showroom & agree to try to sell it for us, which they did. We so appreciate this business because they go over & beyond for their customers and are so easy to deal with. Don't go anywhere else if you need a new wood burning or gas stove!

This company is the worst in every way. They lied to us about when the stove would be delivered. They installed it incorrectly and came back 3 times to service it. The last time they came to service, they replaced it with a new one. The installers didn't know how to install it. When I told them to take the stove away, they got angry at me. The owner, Bob, is totally unprofessional and rude. He never apologized for the long delivery wait, the improper installation, or the defective stoves. He even kept $200 repair fee for having to service the stove after it was improperly installed. It took us 6 weeks for him to credit our credit card for the returned stove and still hasn't returned our $200. He's rude and insulting, and I'm surprised Sierra Fireplace is still in business. They have lousy products, service, and public relations. Plus, Bob is a crook!

Perfect. Has worked without issue since it was installed for years ago. He knew how to getthe job done with less overall cost and disruption to my home.

Starting with our experience in the store and continuing through the home measurements and installation, the service was absolutely outstanding! I would recommend Custom Fireside without hesitation.

Very nice folks in the showroom. Informative and helpful. Installation crew was prompt and swift. They needed extra supplies due to some issue in our setup. They went and got them and returned and completed the job on time.

The installers arrived as scheduled. The work was done very professionally, clean-up was thorough. We had difficulty with the thermostat which was replaced by the company to our complete satisfaction.

They were always on time and they were clean and nice. They cleaned up everything, each day they were here. The finished project was just as I wanted it to be. I really love my new bathroom.

. We visited the store, and chatted with Carol Rocha, who was extremely knowledgeable and very helpful. We explained what we were looking for, and our budget. She showed us some examples in her showroom, and we arranged a time for her installer (Gerardo) to come and check our existing fireplace for the appropriate size, and also establish any possible problems. Gerardo was right on time, and very pleasant. He checked the inner dimensions of the fireplace, the outside venting, and the possibility of raising the fire insert so that it would be more visible when sitting on the sofas. He answered all our questions, explained how the installation could be modified without too much expense, etc. Carol contacted us with a pricing for the gas insert, venting kit, installation, and also the cost of raising the fireplace, all within 24 hours. We felt it very fair as it was the complete price, no surprises, and they would remove the old fireplace and all the peripheral mess. She had a choice of dates for the installation, and we chose the most convenient one (although we could have had it installed within a week of Gerado measuring the fireplace). Carol gave us a time (8.30 -9.30 am) and Gerado with Francisco arrived bang on 8.30 am. They laid out protective sheets over the floor (even though we are replacing the carpet, but it was much appreciated!), and then brought in the fireplace. Even though we had decided not to raise the fireplace (thinking of the budget), when Gerado brought out the surround, my husband said that it would probably look a million times better if we raised it 3 inches. Gerardo was very patient and we looked to see how we could maximise the height of the insert. As we had initially said we wouldn't raise the insert, Gerardo didn't have the materials on hand to achieve this. But he was happy to go and get the necessary boards, etc to build a support under the insert. Francisco carried on with the prep work, and fitting the new chimney cap while Gerardo went to the store. It was only an additional $375 to raise it, which included the materials and labor. It was definitely worth it. As they had to cut, grind, bolt, etc the process took until 2pm. But they were quiet, efficient, and very tidy. They brought their own lunch (but I don't think they ate until the job was over!), and left the living room immaculate. Carol called the next day to check that all had gone as planned. We were more than happy, but did say that the chimney cap base needed to be trimmed from a square to a round so that it wouldn't be so odd looking (HOA architectural review committee came by as the installation was happening, and requested that it match the other homes in the community). Carol completely understood, and as they live close by, said that her husband would trim it with tin snips at no extra charge. As it was an exterior job, we wouldn't need to be at home. Perfect! From the word go, Carol was helpful, efficient and great to deal with. Her estimate was very descriptive, with the complete list of features that would be included in the price, the installation, and the discount (very nice!). The fireplace looks great, and Gerardo showed us the various ways to operate the fire, and took his time to answer all our questions - even though he had another appointment after us. He was unfailingly friendly, helpful and patient. He told us that our satisfaction was very important to him, and that he wanted us to be happy with our fireplace. We are! Thank you so much Carol, Gerardo and Francisco. We would not hesitate to recommend them to anyone looking for a new insert, fireplace, or any other heating matter.

Super! Excellent response time to my calls and concerns. Prompt, efficient, tidy installation.