I didn't have a chance to test their service but I had a bad experience I wanted to share
I made an account on gandi and I wanted to test their cloud the cloud is hourly paid so I charged 0.5 USD to my account to tinker with it and see if it's fit to my need after I charged the system told me that my charge is in the process i think it's review process after a day Approx they sent me this mail
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Our payment platform has rejected your order 72757656.
Please note that no transaction has been registered. The pre-transaction amount will be refund by your bank within a couple of days. Don't hesitate to contact your bank for further details regarding this refund.
If you would like to proceed with another order, we require a copy of a valid ID (passport, drivers' license, national ID card) of the registrant/owner of your User Account.
You may send these documents to us in PDF or JPG format by replying to this email.
Best Regards,
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so I replied with my national id and I asked about the reason for rejection and they replied
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Unfortunately, we have not been able to complete your order as requested.
*** Reminder ***
As you know, the information you have provided is:
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i reducted my information
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We remind you that by agreeing to Gandi's contract, you committed your
contacts and yourself to always provide full, accurate and reliable
identification information.
Gandi Abuse department
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they didn't tell me the reason of rejection but from the tune of the email I guessed is that they need more accurate information I put my first and last name
so I tried to update my name to the full name and got this reply
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Hi Mina,
Thank you for contacting Gandi's customer support.
It is not possible to update the name associated to an organization. What you can do is create a new account with the correct information and try to order again. You can then ask us then to delete the account minamorcose.
\o/ Arnaud
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and then I asked them to delete my account but to be honest I don't intend to make a new account
on small detail, they replied to the delete request after four days but they used to reply multi-time in the day when checked the weekends in France it made sense their support isn't available on weekends, and of course, when they returned they have a lot of requests so they replied slower even after the weekend and that makes sense i don't try to be biased here so I just pointed out the facts to be objective too their UI and Account management is good and I really was optimistic about this company
another thing I guessing is they saw the name on my debit card and tried to compare it with my short name on the account but here is a scenario what if my card expired and I used my friend card, for example, are you would consider me fraud for that but of course that my guessing they refuse to tell me the reason of rejection I gave them two stars because there support is not that bad but although the weekends is a problem if I had a more critical problem I would have to wait after weekends and I tried the live chat they just told me to wait
Update1: i want to point out that my problem with all of that is they rejected me without disclose any reason and when i asked they said they can't complete the order i even don't know if my national id country is supported as validation id or not they wouldn't tell me too if you see the mail i attached it's like he can't disclose any thing and just give me hint and all the way the support wouldn't be helpful al the way they just say that they can't help me he said " i can't complete the order " then what what should i do it's like you say to me to not be customer of yours ok that what i will do and then after all of that you apologizing without even disclosing the reason of rejection in first place i getting the feeling that you blocked my country and you won't to go public about it but what if i made the new account would you accept it or just stalling like this i really don't know i would prefer to tell me directly that would be better than wasting my time
Update2: I see it would be great if you told me that replay from the beginning i remember that account for some reason it created by mistake and i request the deletion of it because i didn't remember that i create it and i told you in #13388878 but know with every thing clear i understand i apologize too and i would create an accurate information
update3: the issue solved i created new account and registered a domain the support was help-full and the misunderstanding has cleared until now the UI and The Experience is good
