Job Accommodation Network
Due to our response to COVID-19, we are asking that you use our chat, e-mail or Voice Mail contact methods to reach the JAN service. You can speak with us directly through chat and e-mail or request a call back through voice mail, chat or e-mail. For more details on these methods of connecting with the JAN service, see Contact Us.
A to Z of Disabilities and Accommodations
Connect With JAN at (800) 526-7234 (VOICE) or (877) 781-9403 (TTY)
If you have a question about workplace accommodations or the Americans with Disabilities Act (ADA) and related legislation, ask us.
Our Mission
The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on workplace accommodations and disability employment issues.
Situations & Solutions
A building manager with post-traumatic stress disorder (PTSD) asked to bring an emotional support animal to work with her.
The employer was concerned about the behavior of the animal as the employee trained it herself. The employer and employee agree to a trial period to assess whether the animal could be in the workplace without causing a disruption.
Situations & Solutions
A construction worker with a leg impairment couldn’t climb ladders due to an injury he received away from work.
After having a discussion with the employer, together they found an aerial lift that would permit the employee to reach the areas he needed and continue to be successful in his job.
Situations & Solutions
A salesman with obesity had to travel by airplane once a year to attend a conference, but could not fit in a single, economy class seat.
He asked his employer to upgrade him to first class, but the employer opted to purchase two economy class seats for him, which cost less than one first class ticket.
Situations & Solutions
A field geologist who was deaf and worked alone in remote areas was unable to use two-way radio communication to report his findings.
Text telephone technology was used to allow the geologist to communicate using a cellular telephone.
Upcoming Webcasts & Training Events
May 11
Q&A; with the Cog/Psych Team: Challenging Mental Health Scenarios
2:00 PM - 3:00 PM
May is National Mental Health Month. Join consultants Melanie and James as they discuss challenging...
May 20
Accessibility & Accommodations: How Employers & HR Professionals Can Prepare for Emerging Tech in the Workplace
1:00 PM - 1:45 PM
Emerging technologies, including artificial intelligence (AI) and virtual and augmented reality (XR), will shape the...
Jun 08
Accommodating Public Safety Workers with Disabilities
2:00 PM - 3:00 PM
Public safety workers are defined as employees who protect the health, safety, and welfare of...
Jul 13
ADA Update
2:00 PM - 3:00 PM
Join the Equal Employment Opportunity Commission (EEOC) and JAN as representatives provided participants with the...
Latest Updates
Coronavirus Disease 2019 (COVID-19)
Hot Topics
Keep these strategies in mind when dealing with communicable diseases such as COVID-19 in the... Read More
New JAN Training Module and Videos Regarding Disability Disclosure!
Blog Post
Deciding when and how to disclose a disability at work can be confusing. JAN offers... Read More
Accommodation Ideas
Latest Video
View JAN's remote training on accommodations for individuals with mental health impairments. Watch Video
Technology & Accommodation
Video
Review JAN's YouTube playlists for videos from the Solution Showcase and Workplace Accommodation Toolkit. Read More
Facebook Updates
Strategies to Improve Equitable Vaccine Access for Older Adults and People With Disabilities | ACL Administration for Community Living
2021-04-17T13:00:50+0000![](/web/20210419183111im_/https://askjan.org/images/128px-Facebook_Logo_(2019).png)
The Administration for Community Living has compiled strategies and best practices for helping people with disabilities and older adults access COVID-19 vaccines. This resource offers creative approaches to outreach and education, vaccine appointment facilitation, ensuring website and vaccination site accessibility, and reaching people who cannot be vaccinated outside of their home. https://acl.gov/covid19/VaccineAccessStrategies
![](https://webcf.waybackmachine.org/web/20210419183111im_/https://external.fagc1-2.fna.fbcdn.net/safe_image.php?d=AQGbNg-OomCo5DAx&url=https%3A%2F%2Facl.gov%2Fsites%2Fdefault%2Ffiles%2Flogo_300x300.png&ccb=3-5&_nc_hash=AQEYZ_ADXQEdjdny)
www.hhs.gov
2021-04-16T17:00:25+0000![](/web/20210419183111im_/https://askjan.org/images/128px-Facebook_Logo_(2019).png)
New U.S. Department of Health and Human Services Office for Civil Rights fact sheet informs the COVID-19 vaccination distribution process for people with disabilities and promotes compliance with disability rights laws: Disability Access in Vaccine Distribution https://www.hhs.gov/sites/default/files/disability-access-vaccine-distribution.pdf
Registration for Work Incentive Seminar Events (WISE)
2021-04-16T15:27:48+0000![](/web/20210419183111im_/https://askjan.org/images/128px-Facebook_Logo_(2019).png)
Curious about how working will affect your Medicare or Medicaid benefits? Join @ChooseWork on April 28 at 3 p.m. ET for the next Work Incentive Seminar Event (WISE) webinar to learn about healthcare and the path to employment. https://choosework.ssa.gov/wise
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Accommodation policies and procedures shouldn't be overly rigid, technical, or complicated. Check-out JAN’s Five Practical Tips for providing and maintaining effective job accommodations. https://askjan.org/topics/accommo.cfm
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Interviewing for a job can be stressful for anyone, including individuals with Autism Spectrum Disorders (ASD). JAN offers tips. Check-out Interviewing Tips for Applicants with Autism Spectrum Disorders (ASD) at https://askjan.org/publications/consultants-corner/vol10iss01.cfm
![](https://webcf.waybackmachine.org/web/20210419183111im_/https://scontent.fagc1-2.fna.fbcdn.net/v/t1.6435-0/p480x480/172316004_10159563698199165_2502970318212122651_n.jpg?_nc_cat=104&ccb=1-3&_nc_sid=8024bb&_nc_ohc=IsgEedBkmt8AX8VFUfA&_nc_ht=scontent.fagc1-2.fna&tp=6&oh=089e6e41ef0a42f5b20b59ab6724a574&oe=60A25DD6)
![](/web/20210419183111im_/https://askjan.org/images/128px-Facebook_Logo_(2019).png)
To ensure an equitable COVID-19 response, the Office for Civil Rights (OCR), the Administration for Community Living (ACL), and the Office of the Assistant Secretary for Planning and Evaluation (ASPE) at the U.S. Department of Health and Human Services (HHS) have published several new resources to help states, vaccination providers, and others leading COVID-19 response activities improve access to vaccines for people with disabilities and older adults. Learn more at https://www.hhs.gov/about/news/2021/04/13/new-legal-guidance-and-resources-to-ensure-and-expand-access-to-covid-19-vaccines-for-people-with-disabilities-and-older-adults.html
![](/web/20210419183111im_/https://askjan.org/images/128px-Facebook_Logo_(2019).png)
April is Parkinson’s Awareness Month. Learn more about accommodating employees with Parkinson’s Disease by reviewing JAN’s Accommodation and Compliance Series: Employees with Parkinson’s Disease at https://askjan.org/disabilities/Parkinson-s-Disease.cfm
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EEOC Workshop May 4, 2021
2021-04-14T15:00:23+0000![](/web/20210419183111im_/https://askjan.org/images/128px-Facebook_Logo_(2019).png)
JAN Lead and Principal Consultants, Melanie Whetzel and Linda Batiste, will discuss accommodating employees with mental health conditions as guest speakers during the Equal Employment Opportunity Commission (EEOC) workshop, Peeling Back The Layers: Mental Health Issues At Work. Learn more at https://content.govdelivery.com/accounts/USEEOC/bulletins/2cc9aa1
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April is National Autism Awareness Month. Learn effective tools and techniques for working with an individual who has Autism Spectrum Disorder (ASD). See JAN's Accommodation and Compliance: Autism Spectrum at https://askjan.org/disabilities/Autism-Spectrum.cfm
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April is National Alcohol Awareness Month. Learn more about accommodating employees with Alcoholism by reviewing JAN’s Accommodation and Compliance Series: Employees with Alcoholism at https://askjan.org/publications/Disability-Downloads.cfm?pubid=206254
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