Poor experience and I will neither recommend nor use Sears Home Services again. On the initial visit, the repair technician said the frost developing in my freezer required the replacement of the entire drawer mechanism (it is a French door/freezer drawer on the bottom Kenmore Elite model). I agreed to the repair, he ordered the parts to be shipped to me, and - upon a return visit when the parts arrived - he replaced the freezer drawer frame. As I cleaned up after he left, and reloaded the freezer with food, I noticed random bits of broken plastic inside the freezer. He had banged around very loudly in getting the repair done and it had appeared to me that excessive force was being used in relation to the work. Within hours of his leaving, the "door open" alarm on the refrigerator began to alarm. I would go to the kitchen, open and close the refrigerator and freezer door, and get the alarm to stop. It would begin again randomly to alarm. I was awoken multiple times the first night (until I could dig out the refrigerator manual the next day and figure out how to deactivate it - this unfortunately also deactivates all the electronic indicators and lights on the refrigerator door display panel - so, although the beeping stops, I lose all this functionality). The freezer light also no longer worked unless I reached in the freezer and jiggled it. I called Sears immediately the next day under their "90 Day Service Guarantee" and they scheduled to come back out. The first day I stayed home waiting for the return visit of a repair tech, they didn't show up within the appointment window and I had to go to work. They never apologized when I called to complain, but merely scheduled yet another appointment for a tech to come. He came this time, looked at the issue with the freezer, saw the light wouldn't come on, listened to the door open alarm (which I reactivated for his listening pleasure) and said he would have to call his manager. After that, he told me that the door sensor was broken and they would repair it but I had to pay. I asked him if he really believed that the door sensor suddenly broke itself, the same day the Sears tech banged around in there for 2 hours and it was just a coincidence. What did their "90 Day Service Guarantee" mean? He said they only correct the exact same item. They are not responsible for other damage they do in the course of their work. Then he asked if I wanted his personal opinion. I said yes. He said he was sure the damage was done by the other repair tech, but he couldn't change the position of his company. Insult to injury update: On 8/26/13, I got a bill from Sears, charging me another $70 for the visit from the tech who told me it was Sears' fault but they wouldn't fix it. You cannot make this stuff up.