SupportAssist for Business PCs Administrator Guide

Introduction

SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs. It enables IT administrators to manage their PC fleet from TechDirect anytime, anywhere.

When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. Depending on your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends you an email notification.

SupportAssist collects and sends the required information securely to Dell technical support. The collected information enables Dell to provide you an enhanced, efficient, and accelerated support experience.

SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up system performance, and removing virus and malware. It also identifies driver updates available for your PC.

SupportAssist also collects telemetry, application experience, health, and security data proactively from your PCs and provides various performance insights about your PCs, based on your service plan.

After you have deployed SupportAssist on your PCs, you can manage the PC fleet using Connect and manage in TechDirect.