Audience
Companies that want to measure and improve the entire customer experience
About Zendesk Explore
Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.
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Zendesk Explore Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: #1- Helps you understand the client's better.
#2- Provides powerful customer analytics to analyze
#3- Helps to build and improve structure based on customer needs.
#4- Auto customer activity capture.Cons: #1- We had an overall positive experience. No cons.
Overall: It's an amazing analytics platform for business. It allows analyzing the business and customer analytics to build, improve and understand clients better. Overall we had a positive experience with Zendesk Explore.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: Zendesk Explore provides built-in reports that helps us to analyse important information about our support resources. Flexible products. Reliable and productive software. It enhances our productivity with sales management tools. Customer friendly software. Powerful analytics.
Easy to use and simple to learn.Cons: With an amazing update one issue was updated. Good software. No cons is there.
Overall: Free trial package is there. Inexpensive software. Dashboard view is amazing, our team loved that. Good user interface. Powerful and Flexible platform. Its design helps us to analyze business information. Perfect software to satisfy customers.
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