Audience

For companies looking for a survey software that can rate customer satisfaction or employee feedback through multiple distribution channels and reliable analytics!

About SurveyOL

SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys.

SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF.

With SurveyOL, you can make better decisions.

Pricing

Starting Price:
$19 per month
Pricing Details:
Basic plan includes incomparable features such as Unlimited surveys, Unlimited questions, unlimited responses, 2,000 email invitations per month, Customize colors & styles, Branching & skip logic, Web URL & QR code, Share on social networks, Website embedding, Real-time responses, Export responses (XLS/CSV/PDF), and Export reports (PPT/PDF/WORD). The advanced Pro and Enterprise plans contain more amazing high-quality features with excellent and quick customer service.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, SurveyOL offers API access

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.2 / 5
support 4.8 / 5

Company Information

SurveyOL.com
Founded: 2019
United States
www.surveyol.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
In Person
Videos
Support
Business Hours
Online

SurveyOL Frequently Asked Questions

Q: What kinds of users and organization types does SurveyOL work with?
Q: What languages does SurveyOL support in their product?
Q: What kind of support options does SurveyOL offer?
Q: What other applications or services does SurveyOL integrate with?
Q: Does SurveyOL have an API?
Q: What type of training does SurveyOL provide?
Q: Does SurveyOL offer a free trial?
Q: How much does SurveyOL cost?
Q: What pricing for support is available for SurveyOL?
Q: What pricing for training is available for SurveyOL?

SurveyOL Product Features

Customer Experience

Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Action Management
Customer Segmentation
Knowledge Management
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback
Bug Reports
Community Feedback Tools
Live Chat
Screenshot / Screen Capture
User Testing Tools
Video Feedback
Visual Feedback Tools

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Call Reporting
Complaint Monitoring

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Win / Loss Analysis

Employee Engagement

Employee Recognition
Feedback Management
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Experience Management

Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Action Management
Customer Segmentation
Knowledge Management
Trend Analysis

Market Research

Data Management
Email / Online
Paper-Based
Statistical Analysis
Survey Management
Benchmarking
Compensation Management
Face-to-Face
Panel Management
Phone-Based
Sample Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

SMS Marketing

Contact Management
Mass Texting
Message Personalization
Polls / Voting
Reporting/Analytics
Scheduled Messaging
2-Way Messaging
MMS
Mobile Coupons
Mobile Keywords
Shortcodes
Text-to-Win

SMS Survey

Alerts / Notifications
Analytics / Reporting
Contact Management
Customizable Templates
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Audience Targeting
Campaign Management
Keyword Tracking
MMS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Skip Logic
Supports Audio / Images / Video
Question Library
Site Intercept Survey

SurveyOL Reviews

Write a Review
  • A SurveyOL User
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Cool product"

    Posted 2021-10-14

    Pros: I can use it to create surveys, forms, and even invitations. The website is clean, professional, and easy to use.

    Cons: I am not sure. I would like to have more time to explore their features.

    Overall: I would recommend to give this software a try. The free trial has many cool features such as sending your forms via text messages. They also offer a free version with limited features.

    Read More...
  • Gerard T.
    Volunteer Director of Board Communications
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "SurveyOL Wins in my mind!"

    Posted 2021-09-08

    Pros: Customer service is prompt, efficient and also willing to take a novice through the learning curve. I find the customer service excellent, even showing me ways to work in Excel to get the results I need. Based on customer service alone I would highly recommend SurveyOL to anyone looking for a survey platform.
    It is extremely easy to use to establish and survey, post or email it - very intuitive.
    Very willing to listen to customer feedback on enhancements and work them into update releases. I have found that the development team is regularly looking at ways to improve their customers' experience.

    Cons: Initially I found it difficult to run a print copy of the survey but this has since been resolved.
    There is not yet a method to sort the logic listing in either page or question order. Currently it appears in the entry order which if you have to go back and look at a logic statement can be time consuming.
    Would like a way to preview a page that you are working on as opposed to having to run through the survey until you get to that question. It is the same if you want to check how logic is working in a question you have have to preview the entire survey up to the point you arrive at the question.

    Overall: I love this software. The ease of use and the excellent customer are above par. Currently I am using the software daily to establish and test surveys being used to poll membership in a National Dog Club; the results being used to help formulate policy and procedures. I had used free trials of other survey platforms but found SurveyOL met my needs better than the others.
    The design aspect of the survey from SurveyOL are ever expanding which allows me to vary the backgrounds, colors and fonts of surveys, going to the same membership list, which maintains respondent interest.
    I would highly recommend this survey platform to anyone.

    Read More...
  • A SurveyOL User
    Marketing V.P.
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "My Survey Looks Great "

    Edited 2021-10-25

    Pros: I was asked by management to quickly create and send a satisfaction survey to our customer base. SurveyOL made the task incredibly easy and the survey was sent--with management's blessing--within 24 hours. The subsequent response have been beneficial to my company and I'm now the "go to" person for marketing surveys!

    Cons: None that I could find. I had no issues with the website.

    Overall: Every aspect of the survey process was incredibly easy and accommodating to my skillset The final reports generated by SurveyOL, in particular, helped me put together a professional presentation that was appreciated by everyone in upper management. I will turn to this website on all future research projects.

    Read More...
  • A SurveyOL User
    CTO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable & professional survey software"

    Posted 2021-07-28

    Pros: I like the custom email invitation feature. This allows me to insert my client's first name, last name and custom fields into my invitation email template. This makes it easy to distribute my surveys.

    Cons: This website offers a 7-day free trial, but it doesn't seem to offer "free forever" plans.

    Overall: This website is relatively new in the market but offers most key features and its customer service is responsive and helpful. Overall, it meets my requirements.

    Read More...