GitHub Status

Incident with Copilot

Update - We are continuing to wait on our upstream provider to see full recovery. We will provide another update at 11:00 UTC
Jul 13, 2024 - 03:50 UTC

Update - The error rate for Copilot chat requests remains steady at less than 10%. We are continuing to investigate with our upstream provider.
Jul 13, 2024 - 03:20 UTC

Update - Copilot is experiencing degraded performance. We are continuing to investigate.
Jul 13, 2024 - 02:20 UTC

Update - We have applied several mitigations to Copilot chat, reducing errors to less than 10% of all chat requests. We are continuing to investigate the issue with our upstream provider.
Jul 13, 2024 - 02:19 UTC

Update - Copilot chat is experiencing degraded performance, impacting up to 60% of all chat requests. We are continuing to investigate the issue with our upstream provider.
Jul 13, 2024 - 01:32 UTC

Update - Copilot chat is currently experiencing degraded performance, impacting up to 60% of all chat requests. We are investigating the issue.
Jul 13, 2024 - 00:49 UTC

Update - Copilot is experiencing degraded availability. We are continuing to investigate.
Jul 13, 2024 - 00:29 UTC

Update - Copilot API chat experiencing significant failures to backend services
Jul 13, 2024 - 00:18 UTC

Investigating - We are investigating reports of degraded performance for Copilot
Jul 13, 2024 - 00:18 UTC

Git Operations Operational

API Requests Operational

Webhooks Operational

Visit www.githubstatus.com for more information Operational

Issues Operational

Pull Requests Operational

Actions Operational

Packages Operational

Pages Operational

Codespaces Operational

Copilot Partial Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 13, 2024

Unresolved incident: Incident with Copilot.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

Incident with Copilot

Resolved - This incident has been resolved.
Jul 11, 15:21 UTC

Update - Copilot is operating normally.
Jul 11, 15:21 UTC

Update - We have mitigated the intermittent timeout errors impacting Copilot’s Chat functionality and expect the incident to be resolved shortly.
Jul 11, 15:19 UTC

Update - We continue to investigate the cause of intermittent timeouts impacting Copilot’s Chat functionality. This is impacting a small fraction of customers. The timeout errors we are seeing has reduced back to healthy levels for the last 60 minutes but we are monitoring closely.
Jul 11, 15:04 UTC

Update - We continue to investigate the cause of intermittent timeouts impacting Copilot’s Chat functionality. This is impacting a small fraction of customers. We will provide further updates as we continue resolving the issue.
Jul 11, 14:14 UTC

Update - Copilot's Chat functionality is experiencing intermittent timeouts, we are investigating the issue.
Jul 11, 13:02 UTC

Investigating - We are investigating reports of degraded performance for Copilot
Jul 11, 13:02 UTC

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

Incident with Issues and Pages

Resolved - On July 8th, 2024, between 18:18 UTC and 19:11 UTC, various services relying on static assets were degraded, including user uploaded content on github.com, access to docs.github.com and Pages sites, and downloads of Release assets and Packages.

The outage primarily affected users in the vicinity of New York City, USA, due to a local CDN disruption.

Service was restored without our intervention.

We are working to improve our external monitoring, which failed to detect the issue and will be evaluating a backup mechanism to keep critical services available, such as being able to load assets on GitHub.com, in the event of an outage with our CDN.

Jul 8, 19:45 UTC

Update - Issues and Pages are operating normally.
Jul 8, 19:44 UTC

Update - Issues and Pages are experiencing degraded performance. We are continuing to investigate.
Jul 8, 19:44 UTC

Update - Issues is operating normally.
Jul 8, 19:44 UTC

Update - Issues is experiencing degraded performance. We are continuing to investigate.
Jul 8, 19:44 UTC

Update - Pages and Issues are operating normally.
Jul 8, 19:44 UTC

Update - Our assets are serving normally again and all impact is resolved.
Jul 8, 19:44 UTC

Update - We are beginning to see recovery of our assets and are monitoring for additional impact.
Jul 8, 19:16 UTC

Update - githubstatus.com may not be available or may be degraded for some users in some regions.
Jul 8, 19:12 UTC

Update - We are investigating issues with loading assets, including JavaScript assets, on various parts of the site for some users.
Jul 8, 19:02 UTC

Investigating - We are investigating reports of degraded performance for Issues and Pages
Jul 8, 19:01 UTC

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

Incident with Webhooks and Actions

Resolved - On July 5, 2024, between 16:31 UTC and 18:08 UTC, the Webhooks service was degraded, with customer impact of delays to all webhook delivery. On average, delivery delays were 24 minutes, with a maximum of 71 minutes. This was caused by a configuration change to the Webhooks service, which led to unauthenticated requests sent to the background job cluster. The configuration error was repaired and re-deploying the service solved the issue. However, this created a thundering herd effect which overloaded the background job queue cluster which put its API layer at max capacity, resulting in timeouts for other job clients, which presented as increased latency for API calls.

Shortly after resolving the authentication misconfiguration, we had a separate issue in the background job processing service where health probes were failing, leading to reduced capacity in the background job API layer which magnified the effects of the thundering herd. From 18:21 UTC to 21:14 UTC, Actions runs on PRs experienced approximately 2 minutes delay and maximum of 12 minutes delay. A deployment of the background job processing service remediated the issue.

To reduce our time to detection, we have streamlined our dashboards and added alerting for this specific runtime behavior. Additionally, we are working to reduce the blast radius of background job incidents through better workload isolation.

Jul 5, 20:57 UTC

Update - We are seeing recovery in Actions start times and are observing for any further impact.
Jul 5, 20:44 UTC

Update - We are still seeing about 5% of Actions runs taking longer than 5 minutes to start. We are scaling and shifting resources to encourage recovery of the problem.
Jul 5, 20:32 UTC

Update - We are still seeing about 5% of Actions runs taking longer than 5 minutes to start. We are evaluating mitigations to increase capacity to decrease latency.
Jul 5, 19:58 UTC

Update - We are seeing about 5% of Actions runs not starting within 5 minutes. We are continuing investigation.
Jul 5, 19:19 UTC

Update - We have seen recovery of Actions run delays. Keeping the incident open to monitor for full recovery.
Jul 5, 18:40 UTC

Update - Webhooks is operating normally.
Jul 5, 18:10 UTC

Update - We are seeing delays in Actions runs due to the recovery with webhook deliveries. We expect this to resolve with the recovery of webhooks.
Jul 5, 18:09 UTC

Update - Actions is experiencing degraded performance. We are continuing to investigate.
Jul 5, 18:07 UTC

Update - We are seeing recovery as webhooks are being delivered again. We are burning down our queue of events. No events have been lost. New webhook deliveries will be delayed while this process recovers.
Jul 5, 17:57 UTC

Update - Webhooks is experiencing degraded performance. We are continuing to investigate.
Jul 5, 17:55 UTC

Update - We are reverting a configuration change that is suspected to contribute to the problem with webhook deliveries.
Jul 5, 17:42 UTC

Update - Our telemetry shows that most webhooks are failing to be delivered. We are queueing all undelivered webhooks and are working to remediate the problem.
Jul 5, 17:20 UTC

Update - Webhooks is experiencing degraded availability. We are continuing to investigate.
Jul 5, 17:17 UTC

Investigating - We are investigating reports of degraded performance for Webhooks
Jul 5, 17:04 UTC

Jul 4, 2024

No incidents reported.

Jul 3, 2024

Disruption with GitHub Docs

Resolved - On July 3, 2024, between 1:34 PM UTC and 4:42 PM UTC the GitHub documentation was degraded and showed a 500 on non-cached pages. On average, the error rate was 2-5% and peaked at 5% of requests to the service. This was due to an observability misconfiguration. We mitigated the incident by updating the observability configuration and redeploying. We are working to reduce our time to detection and mitigation of issues like this one in the future.
Jul 3, 16:40 UTC

Update - Mitigation measures have been rolled out and we're seeing errors disappear in our telemetry. We'll continue to monitor our services closely to ensure the docs site is fully healthy.
Jul 3, 16:37 UTC

Update - We have identified a likely cause of the errors with GitHub Docs and are working on a mitigation.
Jul 3, 15:59 UTC

Investigating - We are currently investigating this issue.
Jul 3, 15:24 UTC

Jul 2, 2024

Disruption with GitHub services

Resolved - This incident has been resolved.
Jul 2, 19:24 UTC

Update - API Requests is operating normally.
Jul 2, 19:24 UTC

Update - The fix has been rolled out and our telemetry indicates that the errors with code search have resolved.
Jul 2, 19:22 UTC

Update - An issue with faulty data in an in-memory storage causes around one third of code search requests to fail. The team has identified the issue and is working on rolling out a fix.
Jul 2, 19:18 UTC

Update - API Requests is experiencing degraded performance. We are continuing to investigate.
Jul 2, 18:47 UTC

Investigating - We are currently investigating this issue.
Jul 2, 18:45 UTC

Incident with Git Operations

Resolved - This incident has been resolved.
Jul 2, 01:14 UTC

Update - As a result of rerouting traffic, we have seen overall network link health return to normal.
Jul 2, 01:14 UTC

Update - We are investigating connection issues with one of our network links. We are working to reroute traffic.
Jul 2, 00:52 UTC

Update - We are investigating intermittent network connection issues. These issues appear to be limited to customers hosted on AWS that are connecting to GitHub's network.
Jul 2, 00:15 UTC

Update - We're investigating reports of intermittent timeouts and connection errors for git clone operations.
Jul 1, 23:32 UTC

Investigating - We are investigating reports of degraded performance for Git Operations
Jul 1, 22:59 UTC

Jul 1, 2024

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

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