Extreeeeemly slow support

  • AnDx

    (@zuma)


    1 week, 1 day ago

    They state 48 hrs to check initial signup, but for me, it took 5 days working days. Every subsequent support request – for me – took another 3 to 5 days. Some take longer and are not yet answered, after 5 days.

    Tech seems ok, though.

Viewing 1 replies (of 1 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    4 days, 19 hours ago

    Hi @zuma 👋🏽,

    Thanks for the feedback and sincere apologies for the delayed response. We are currently undergoing a transition in our support structure to enhance our customer service quality. We appreciate your patience and understanding during this process.

    Cheers

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.