Disapointing

  • phil56400

    (@phil56400)


    1 month ago

    Plugin keeps telling me on WordPress dashboard that it requires PHP XML.
    But this extension IS installed and working.
    Any attemp to find more about this topic to solve the error goes to plugin requirement pages. Which is totally redundant with the error message.
    I know I’m using the free version but that seems no good reason for the plugin not to work.

Viewing 1 replies (of 1 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    3 weeks, 6 days ago

    Hi @phil56400 ,

    I’m sorry to hear you’re having problems with our plugin. As you have already seen in our Knowledge Base,the eXtensible Markup Language (XML) extension is required to parse HTML documents and encode/decode UTF-8 character set.

    I haven’t seen other reports about this error recently and I cannot reproduce it on my test sites either. Have you checked the official PHP XML installation guide or contacted your hosting provider’s technical support?

    I guess that you have already done that but I do think that contacting your hosting support is the best next step.

    Cheers

Viewing 1 replies (of 1 total)
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