Taylor Plumbing & Mechanical

DO NOT HIRE THEM! If I could give them ZERO Stars, I would! I hired Taylor Plumbing to replace the water heater in my condo in Buckhead on 10/25/23. They were extremely unprofessional during the installation, failed to cover my washer, spilled heavy duty industrial glue on it, and decided to stand on it which ended up causing dents. I had to chase them to come take a look (the first time they made us wait a whole afternoon and the next day showed up 2 hours late) and they brought an industrial solvent which further damaged the washer. After that they said they would let insurance handle it but then started giving me the run-around, would give excuses like the owner was traveling, would not pick up the phone, would say they would take care of us in a week, etc. To add insult to injury they refused to send my invoice and warranty information, even lying to my face saying they had emailed but did not.. Finally after 2 weeks I got the invoice after a real estate friend of ours who knows them convinced them to send it. I want to mention that Angie XXXX is the one who kept coming up with the excuses over the phone and lying blatantly. As for the washer, they came again to install another water heater in my building and once we saw them and asked them to resolve the scenario today they became confrontational and aggressive (have it all recorded if they deny it) and started calling my wife names. This was done by David and Brandon Taylor (father and son owner) I am asking them to either pay for the repair of my washer, adjust my bill, or get me a new washer. The damage was caused due to their negligence, I saw it clearly when they decided to stand on the washer and did not even cover it. When I pressed them for letting insurance handle as their son said they said they did not want to do it as a small amount like this would increase their premium and they would take care of it separately. Since they obviously do not care and have lied to their teeth, I will be taking them to court.

Best price and prompt work. Very satisfied.

I'd hire them again for any other project.

Great experience overall. Did not overcharge me for a basic install. Very fair and even spent extra time with me afterwards helping me problem solve a totally different issue.

David and Brandon arrived on time, introduced themselves, surveyed the job and went to work! Most efficient, friendly and thorough. Highly recommend Taylor Plumbing.

Easy to communicate with on person to person calls

Efficient, clean, friendly, prompt.

Taylor was professional and thorough. They worked with me on product and model selection w/o upping the price. A small glitch re the installation date, but the next day they arrived on time and finished the work quickly. Very thorough and they inspired confidence.

I had a great experience with Taylor Plumbing. They quickly responded to my request to replace my water heater. David patiently and professionally walked me through all my options before scheduling the service. The pricing was more than fair and there were no hidden costs! David and Brandon were great installers! I'm happy to refer Taylor Plumbing to others that may need plumbing services.

Great Price, finished the job within the time estimate. Would definitely use them again.