|Shopper Support.
Welcome to Nexway Help Center.
General
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Delivery
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Download
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I am receiving the message "You have no downloads available".
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I cannot download the purchased software. How can I download my software?
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Order
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I wish to cancel my order - what do I need to do?
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Why do I have to enable cookies in my web browser?
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How do I order VAT exempt products? (EU only)
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How do I order an upgrade ?
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Secure shopping in all of our online Shops
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How does the order process work in the online shop?
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Payment
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Why has my bank account been debited by Nexway?
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What do "Verified by Visa" & "MasterCard SecureCode" mean ?
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How can I pay by iDeal?
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Unknown credit card charge / double charge
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I cancelled my order – when will I be reimbursed for the purchase price?
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What is Direktbetaling payment?
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Service
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I haven’t received an order confirmation
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How do i get an invoice for my order?
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What can I do to prevent data loss?
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I’ve lost my access details/ order confirmation.
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The serial number (license number) supplied is not being accepted.
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Contact Details Customer Service
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