When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings?
Topics:
Content,
User Experience and Accessibility,
Design and Development,
Multilingual,
USAGov
In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one, to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for.
Topics:
User Experience and Accessibility,
Design and Development,
Multilingual,
USAGov
What is Search.gov?
Search.gov is a search engine built by the government. Our mission is to create a standard search experience across government websites, connecting the public with quick, easy access to the information and services they need. Working in support of federal agencies, we serve about 300 million searches a year for about 2,200 websites across one-third of federal domains.
Topics:
User Experience and Accessibility,
Design and Development,
Performance and Analytics,
Search.gov
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately.
Topics:
User Experience and Accessibility,
Performance and Analytics,
USAGov
Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government.
Topics:
Marketing,
Content,
Performance and Analytics,
Multilingual,
USAGov
To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.
Topics:
Content,
User Experience and Accessibility,
Design and Development,
Multilingual,
Vote.gov