Customer-obsessed science

Behind Amazon's working backwards approach
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Fulfillment Center OAK4 in Tracy, CA

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US, WA, Seattle
Do you want to create worldwide impact in robotics while solving challenges at the edge of robotics research? Our team in Amazon Robotics builds high-performance, real-time robotic systems that can perceive, learn, and act intelligently alongside humans—at Amazon scale. Our mission is to enable robots to interact safely, efficiently, and fluently with the clutter and uncertainty of real-world fulfillment centers. Our AI solutions enable robots to learn from their own experiences, from each other, and from humans to build intelligence that feeds itself. We are seeking an experienced Applied Scientist to join the Motion Planning and Control team in Vulcan Stow. You will apply the latest trends in research to solve real-world problems alongside a world-class team of experts in motion planning, computer vision, deep learning, intelligent control, and semi-supervised and unsupervised learning. We target high-impact algorithmic unlocks in areas such as scene and activity understanding, closed-loop control, robotic grasping, and manipulation in high-contact environments—all of which have high-value impact for our current and future fulfillment networks. Key job responsibilities • Research, design, implement and evaluate complex motion planning, controls, and decision making algorithms integrating across multiple disciplines. • Create experiments and prototype implementations of control algorithms, planners, and optimization techniques. • Work closely with software engineering team members to drive scalable, real-time implementations. • Collaborate with machine learning, perception and software experts to implement and deploy algorithms, such as motion planning and controls algorithms. • Collaborate closely with hardware engineering team members on developing systems from prototyping to production level. • Represent Amazon in academia community through publications and scientific presentations. • Work with stakeholders across hardware, science, and operations teams to iterate on systems design and implementation. We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA
CN, Beijing
Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. Our services scale to staggering levels, are highly distributed, and are really fun to work with. AWS GCR (Greater China Region) Tech is a young and fast-growing dev team. The mission of GCR Tech is to build technical solutions that improve customer experience, arm business teams with value-added tools and automation, and act as a center of innovation that unlocks growth opportunities and helps accelerate AWS China business. We work with excellent teams and talented engineers globally to build the largest and most complex distributed systems in the world. We are looking for a highly motivated, top notch applied scientist in Great China Region (GCR). The candidate will work with engineering team to drive high visible, high impact AI/ML projects for Chinese customers. The candidate will invent, implement, and deploy state of the art machine learning algorithms under engineering AI. You will build prototypes and explore field new solutions. You will interact closely with our customers and with the academic community. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world-famous scientists. Key job responsibilities You are expected to work closely with GCR Tech product & engineering team in the projects, to provide in-depth algorithm implementation capabilities, to lead customer innovation through AI/ML engineering projects. You will: * Run data labs to revitalize customer’s data assets for new AI initiatives * Provide state-of-the-art AI technologies in the projects * Hand on customer cloud journey accelerations by providing AI/ML capabilities * Conduct advanced research as field practitioner with Amazon AI * Work with other engineers to produce and deliver proof-of-concept or build real products We are open to hiring candidates to work out of one of the following locations: Beijing, CHN
GB, London
Are you a talented and inventive scientist with strong passion about AI applications? Would you like to develop generative & extractive AI models and tools by playing a key role in the Decision Science and Technology (DST) team within the Global RME Central organization? Our mission is to leverage the use of data, science, and technology to improve the efficiency of RME maintenance activities, reduce costs, increase safety and promote sustainability while creating frictionless customer experiences. As Applied Scientist in DST you will be focused on leading the design and development of innovative approaches and solutions by leading technical work supporting RME’s knowledge graph which structure knowledge in the various functional areas of RME’s engineering universe. As such, you will be responsible for developing new and existing products, including prototyping and carrying proof-of-concepts for using knowledge graphs (KGs) in combination with large language models (LLMs), including but not limited to 1) contributing to the development of methods for physical and virtual data integration with KGs to link Conversational AI systems based on LLMs with internal data sources 2) contributing to the development of methods to improve training data and evaluate data quality of LLMs based on KGs 3) technologically constructing and maintaining a shared semantic layer that maps to downstream systems and BI interfaces to retrieve answers for RME customers 4) technologically evolve RME’s technological landscape and associated tools by monitoring research developments and new approaches in the field. You will connect with world leaders in your field and you will be tackling customer's natural language challenges by carrying out a systematic review of existing solutions. The appropriate choice of AI methods and their deployment into effective tools will be the key for the success in this role. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail and outstanding ability in balancing technical leadership with strong business judgment to make the right decisions about model and method choices. We are open to hiring candidates to work out of one of the following locations: London, GBR
HK, Causeway Bay
The Generative AI Innovation Center team at AWS provides opportunities to innovate in a fast-paced organization that contributes to game-changing projects and technologies leveraging cutting-edge generative AI algorithms. As an Applied Scientist, you'll partner with technology and business teams to build solutions that surprise and delight our customers. We’re looking for Applied Scientists capable of using generative AI and other ML techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. Here at AWS, we welcome all builders. We believe that technology should be built in a way that’s inclusive, accessible, and equitable. We’re committed to putting in the work for more equal representation Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Key job responsibilities * Collaborate with scientists and engineers to research, design and develop cutting-edge generative AI algorithms to address real-world challenges * Work across customer engagement to understand what adoption patterns for generative AI are working and rapidly share them across teams and leadership * Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths for generative AI * Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder * Provide customer and market feedback to Product and Engineering teams to help define product direction. About the team You will work with a diverse team of Architects, ML Scientists, and Strategists to help and guide AWS customers across APJCI in their journey to adopt generative AI. We are open to hiring candidates to work out of one of the following locations: Causeway Bay, HKG
US, WA, Seattle
Amazon Web Services (AWS) is building a world-class marketing organization that drives awareness and customer engagement with the goal of educating developers, IT and line-of-business professionals, startups, partners, and executive decision makers about AWS services and solutions, their benefits, and differentiation. As the central data and science organization in AWS Marketing, the Data: Science and Engineering (D:SE) team builds measurement products, AI/ML models for targeting, and self-service insights capabilities for AWS Marketing to drive better measurement and personalization, improve data access and analytical self-service, and empower strategic data-driven decisions. We work globally as a central team and establish standards, benchmarks, and best practices for use throughout AWS Marketing. We are looking for a Principal Applied Scientist with expertise in recommender engines, content ranking and rapid experimentation at scale, with strong interest in building scalable solutions in partnership with our engineering organization. You will lead strategic AI/ML and experimentation initiatives across AWS Marketing & Sales ranging anywhere between recommender engines, scaling experimentation and measurement science, real-time inference, and cross-channel orchestration. You are an hands-on innovator who can contribute to advancing Marketing AI/ML and experimentation technology in a B2B environment, and push the limits on what’s scientifically possible with a razor sharp focus on measurable customer and business impact. You will work with recognized B2B Marketing Science and AI/ML experts to develop large-scale, high-performing AI/ML models and rapid experimentation capabilities. We are at a pivotal moment in our organization where AI/ML, measurement and experimentation velocity has reached an unseen momentum, and we need to scale fast in order to maintain it. Your work will be a key input into a few of our S-Team goals. You will advance the state of the art in recommender engines, rapid experimentation at scale, and marketing science. Inclusive Team Culture Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Work/Life Balance Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. About the team We refuse to accept constraints, internal or external, and have a strong bias for action. We love data and believe that we can use it to deliver epic experiences for our millions of prospect customers. We work across all areas of AWS Marketing including core marketing data solutions, insights and reporting, targeting and personalization, measurement, and the operational systems to support each of these areas. As a multi-functional team of experts, we deliver scaled solutions that are used globally across AWS Marketing. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | Seattle, WA, USA | Vancouver, WA, USA
US, TX, Austin
Amazon Expansion and Exports (AEE) Search team creates, customer-focused Search ranking and relevance solutions. Our ranking models and services powers the experience when customer visits Amazon site worldwide and types in a query or browses through product categories. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day. AEE Relevance team has a mission to solve customer problems that require advancing the state of the art in machine learning. We work backwards from the customer to create value for them by addressing an underlying, unsolved scientific problem. We deploy our solutions through distributed systems that operate at millisecond latencies at Amazon scale. We strive to publish our solutions and open-source our software so that the broader scientific community can benefit. As an applied scientist on our team, your role is to leverage your strong background in Computer Science, Reinforcement Learning, and Machine Learning to help build the next generation of our model development and assessment pipeline, harness and explain rich data at Amazon scale, and provide automated insights to improve machine learned solution that impact millions of customers every day. This role requires a pragmatic technical leader comfortable with ambiguity, capable of summarizing complex data and models through clear visual and written explanations. The ideal candidate will have experience with machine learning models and information retrieval system. We are particularly interested in experience applying deep learning, and reinforcement learning at scale. Additionally, we are seeking candidates with strong rigor in applied sciences and engineering, creativity, curiosity, and great judgment. Your responsibilities include: - Analyze the data and metrics resulting from traffic into Amazon's product search services. - Design, build, and deploy effective and innovative ML solutions to improve various components of the search stack, such as indexing, ranking, and query autocompletion. - Evaluate the proposed solutions via offline benchmark tests as well as online A/B tests in production. - Publish and present your work at internal and external scientific venues in the fields of ML/RL/NLP/IR. Your benefits include: - Working on a high-impact, high-visibility product, with your work improving the experience of millions of customers around the world. - The opportunity to use (and innovate) state-of-the-art ML and RL methods to solve real-world problems. - Excellent opportunities, and ample support, for career growth, development, and mentorship. AEE Relevance team operates primarily out of Amazon's Austin office. We are a new and expanding team where you will have an opportunity to influence our goals and mission. We are a mix of applied scientists and software engineers who collaborate with other teams within Amazon Search to solve and deploy machine learning solutions at scale. We are open to hiring candidates to work out of one of the following locations: Austin, TX, USA
AU, NSW, Sydney
Are you excited about understanding the state-of-the-art Machine Learning, Natural Language Processing, Deep Learning and Computer Vision algorithms and designs using large data sets to solve real world problems? A research internship at Amazon is an opportunity to work with leading machine learning researchers on incomparable datasets using the best tools and hardware in the world. It is an opportunity for PhD students and recent PhD graduates in Computer Vision, Deep Learning, Natural Language Processing, and broader Machine Learning to address challenges at a scale that is impossible elsewhere. Along the way, you’ll get opportunities to be a disruptor, prolific innovator, and a reputed problem solver—someone who truly enables machine learning to create significant impact. As an Applied Scientist Intern, you will be working in the closet Amazon offices to you (Sydney, Melbourne, Canberra, Adelaide, Brisbane) in a fast-paced, cross-disciplinary team of researchers who are pioneers in the field. You will take on complex problems, and work on solutions that either leverage existing academic and industrial research, or utilize your own out-of-the-box pragmatic thinking. In addition to coming up with novel solutions and prototypes, you may even need to deliver these to production in customer facing products. Key job responsibilities Are you excited about using state-of-the-art Deep Learning, Computer Vision, Natural Language Processing algorithms and large data sets to solve real world problems? A research internship at Amazon is an opportunity to work with leading machine learning researchers on exciting problems using the best tools and hardware in the world. It is an opportunity for PhD students and recent PhD graduates in Computer Vision, Deep Learning, Natural Language Processing, and broader Machine Learning to address challenges at a scale that is impossible elsewhere. Along the way, you’ll get opportunities to be a disruptor, prolific innovator, and a reputed problem solver—someone who truly enables machine learning to create significant impact. As an Applied Scientist Intern, you will be working in a fast-paced, cross-disciplinary team of researchers who are pioneers in the field. You will take on complex problems, and work on solutions that either leverage existing academic and industrial research, or utilize your own out-of-the-box pragmatic thinking. In addition to coming up with novel solutions and building prototypes, you may even deliver these to production in customer facing applications. We are open to hiring candidates to work out of one of the following locations: Adelaide, SA, AUS | Brisbane, QLD, AUS | Canberra, ACT, AUS | Melbourne, VIC, AUS | Perth, WA, AUS | Sydney, NSW, AUS
US, WA, Seattle
Are you passionate about Generative AI (GenAI)? Do you want to help define the future of Go to Market (GTM) at AWS using generative AI? In this role, you will help our customers build and deploy GenAI enabled applications using Amazon Bedrock and SageMaker, fine tune and build Generative AI models, and help enterprise customers leverage these models to power end applications. You will engage with product owners to influence product direction and help our customers tap into new markets by utilizing GenAI along with AWS Services. At Amazon, we’ve been investing deeply in artificial intelligence for over 20 years, and many of the capabilities customers experience in our products are driven by machine learning. Amazon.com’s recommendations engine is driven by machine learning (ML), as are the paths that optimize robotic picking routes in our fulfillment centers. Our supply chain, forecasting, and capacity planning are also informed by ML algorithms. Alexa is fueled by Natural Language Understanding and Automated Speech Recognition deep learning; as is Prime Air, and the computer vision technology in our new retail experience, Amazon Go. We have thousands of engineers at Amazon committed to machine learning and deep learning, and it’s a big part of our heritage. AWS is looking for a Generative AI Data Scientist, who will be the Subject Matter Expert (SME) for helping customers in designing solutions that leverage our Generative AI services. As part of the Worldwide Specialist Solutions Architecture team, you will work closely with other Specialist Machine Learning Architects from various geographies to enable large-scale customer use cases and drive the adoption of Amazon Web Services for ML/AI platforms. You will interact with other Solution Architects in the field, providing guidance on their customer engagements, and you will develop white papers, blogs, reference implementations, and presentations to enable customers and partners to fully leverage ML/AI on Amazon Web Services. You will also create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services ML solutions into customer architectures. . You drive effective feedback gathering from customers, and you distill and translate that feedback into clear business and technical requirements for product and engineering teams to review. You may continue to sponsor the creation of new products and features from these requirements, working closely with product and engineering teams to minimize requirements drift from your customer’s needs. You must have deep technical experience working with technologies related to multimodal, image generation, from model fine-tune to prompt engineering. A strong developing machine learning background is preferred, in addition to experience building application and architecture design. You will be familiar with the ecosystem of software vendors in the AI/ML space, and will leverage this knowledge to help Amazon Web Services customers in their selection process. Candidates must have great communication skills and be very technical, with the ability to impress Amazon Web Services customers at any level, from executive to developer. Previous experience with Amazon Web Services is desired but not required, provided you have experience building large scale solutions. You will get the opportunity to work directly with senior ML engineers and Data Scientists at customers, partners and Amazon Web Services service teams, influencing their roadmaps and driving innovation. Key job responsibilities - Thought Leadership – Evangelize AWS GenAI services and share best practices through forums such as AWS blogs, white-papers, reference architectures and public-speaking events such as AWS Summit, AWS re:Invent, etc. - Partner with SAs, Sales, Business Development and the AI/ML Service teams to accelerate customer adoption and providing guidance on their customer engagements. - Act as a technical liaison between customers and the AWS SageMaker services teams to provide customer driven product improvement feedback. - Develop and support an AWS internal community of ML related subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services GenAI solutions into customer architectures. - Customer Advisor- Implement, and deploy state of the art machine learning algorithms under Gen AI. You will build prototypes, PoCs, and explore new solutions. You will interact closely with our customers and with the academic community. We are open to hiring candidates to work out of one of the following locations: New York, NY, USA | San Francisco, CA, USA | Santa Clara, CA, USA | Seattle, WA, USA | Washington Dc, DC, USA
US, NY, New York
Are you passionate about Generative AI (GenAI) ? Do you want to help define the future of Go to Market (GTM) at AWS using generative AI? In this role, you will help our customers build and deploy GenAI enabled applications using Amazon Bedrock and SageMaker, fine tune and build Generative AI models, and help enterprise customers leverage these models to power end applications. You will engage with product owners to influence product direction and help our customers tap into new markets by utilizing GenAI along with AWS Services. At Amazon, we’ve been investing deeply in artificial intelligence for over 20 years, and many of the capabilities customers experience in our products are driven by machine learning. Amazon.com’s recommendations engine is driven by machine learning (ML), as are the paths that optimize robotic picking routes in our fulfillment centers. Our supply chain, forecasting, and capacity planning are also informed by ML algorithms. Alexa is fueled by Natural Language Understanding and Automated Speech Recognition deep learning; as is Prime Air, and the computer vision technology in our new retail experience, Amazon Go. We have thousands of engineers at Amazon committed to machine learning and deep learning, and it’s a big part of our heritage. AWS is looking for a Generative AI Data Scientist, who will be the Subject Matter Expert (SME) for helping customers in designing solutions that leverage our Generative AI services. As part of the Worldwide Specialist Solutions Architecture team, you will work closely with other Specialist Machine Learning Architects from various geographies to enable large-scale customer use cases and drive the adoption of Amazon Web Services for ML/AI platforms. You will interact with other Solution Architects in the field, providing guidance on their customer engagements, and you will develop white papers, blogs, reference implementations, and presentations to enable customers and partners to fully leverage ML/AI on Amazon Web Services. You will also create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services ML solutions into customer architectures. . You drive effective feedback gathering from customers, and you distill and translate that feedback into clear business and technical requirements for product and engineering teams to review. You may continue to sponsor the creation of new products and features from these requirements, working closely with product and engineering teams to minimize requirements drift from your customer’s needs. You must have deep technical experience working with technologies related to multimodal, image generation, from model fine-tune to prompt engineering. A strong developing machine learning background is preferred, in addition to experience building application and architecture design. You will be familiar with the ecosystem of software vendors in the AI/ML space, and will leverage this knowledge to help Amazon Web Services customers in their selection process. Candidates must have great communication skills and be very technical, with the ability to impress Amazon Web Services customers at any level, from executive to developer. Previous experience with Amazon Web Services is desired but not required, provided you have experience building large scale solutions. You will get the opportunity to work directly with senior ML engineers and Data Scientists at customers, partners and Amazon Web Services service teams, influencing their roadmaps and driving innovation. Key job responsibilities - Thought Leadership – Evangelize AWS GenAI services and share best practices through forums such as AWS blogs, white-papers, reference architectures and public-speaking events such as AWS Summit, AWS re:Invent, etc. - Partner with SAs, Sales, Business Development and the AI/ML Service teams to accelerate customer adoption and providing guidance on their customer engagements. - Act as a technical liaison between customers and the AWS SageMaker services teams to provide customer driven product improvement feedback. - Develop and support an AWS internal community of ML related subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services GenAI solutions into customer architectures. - Customer Advisor- Implement, and deploy state of the art machine learning algorithms under Gen AI. You will build prototypes, PoCs, and explore new solutions. You will interact closely with our customers and with the academic community. We are open to hiring candidates to work out of one of the following locations: New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USA
US, WA, Seattle
AWS Central Economics (ACE) drives best practices for objectively applying economics in decision-making across AWS. We collaborate with AWS science and business teams to identify, frame, and analyze complex and ambiguous problems of the highest priority for AWS leadership. We use and develop trusted science to provide our customers with actionable knowledge. This Senior Economist role will partner with AWS business leaders across the organization to define and deliver on important economic questions that guide their most strategic decisions. The successful candidate will be a problem solver who enjoys diving into data, has strong analytical skills, has experience combining data and theory to generate actionable results, is excited by difficult modeling challenges and ambiguous starting points, is comfortable handling complex problems/efforts and making tough decisions, finds a path forward in difficult situations, and possesses strong communication skills to collaborate with product, finance, planning, and business teams. We are open to hiring candidates to work out of one of the following locations: Chicago, IL, USA | Seattle, WA, USA