JustAnswer: Ask for help, 24/7 4+

Good but could be better.

I’ve been using the app for a good while with a long list of conversations and there’s just some things that would make things better. Having a search feature, so you could see which conversations feature the word you’re searching. Or organizing your conversations by person, or maybe by topic.
Being able to just select an option for a second opinion without having to rate an Expert lower. I feel I’m being unfair in some cases when an Expert gives me their best answer and I think deserves a good rating, but I really just want a second opinion anyway. If I post the question again, or similarly, the system either rejects it or sometimes I’ll get the same person to answer it saying that they already answered my question before. Or even if I rate the expert lower to be able to get the second opinion, sometimes the same person winds up answering me again.
Linking questions would sometimes be helpful. I ask a lot of auto repair questions and having an expert (or me) be able to easily read my previous conversations would save time reexplaining everything.

Overall it’s not bad. It’s a bit expensive, but has shown to be pretty worth the cost.

Developer Response ,

Hello,

Thank you for the excellent feedback you have provided. You can rate the current Expert with a positive rating and still get a second opinion. When you start your second question page put [Second Opinion wanted] at the beginning of the question. When the site prompts you about it being a duplicate question click on the button that lets you post your question anyway. Regarding your other feedback, we will pass your suggestions on to the Product Development team. They are always interested in hearing from customers about ways to make the app more user friendly. If you need further assistance please reach out to our customer care team at [email protected] or you can call us directly at 1-800-509-5721 (Available 6am to 9pm PST). Ask for our admin team and reference your review here on the Apple store. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating. We look forward to hearing back from you. Best regards, JustAnswer Customer Care Team

Reassuring for odd hour per questions

I’ve had two instances where I wasn’t sure if I needed to go to the ER vet not. You google and pretty much everything convinces you your pet is dying and your the worst pet parent to ever exists. This last instance I did go, and there was no one to see me because they didn’t think it was serious enough but I knew my dog was in pain and I didn’t know how to help her. The vet tech couldn’t tell me anything and said they could t advise me because they weren’t a vet. It was 5 AM, there wasn’t anywhere else closer to me, and I remembered when my last debacle (oldest dog who will eat anything are weird berries growing in the back yard and got Uber bloated) I had downloaded and bought this app. I described my dogs breed, age, general health / vax status, the issue with her paw (weird mass thing that popped up) and uploaded a picture. I was connected with a vet who was reassuring, concerned for my dog, and provided me with likely (non google your dog is dying you awful human) possibilities, and that I should follow up with my vet under normal hours. Until then here we’re some things I could do to make her more comfortable and keep it from getting worse.

It’s really reassuring and helpful to be able to talk to someone when you don’t know what to do and it’s an odd hour and it’s not a normal call and wake up your best friend or relative question. I’m really glad for it.

NOTE: DEALING WITH EXPERTS TAKES GETTING USED TO!

So this is a sobering realization; for the last 25 years or so we’ve all gotten used to half-a—ed answers to everything by subjecting ourselves to the Worldwide Quorum Of Unqualified Opinions, so when you actually have access to trained people who go directly to the solution, and in most cases are far smarter than you in their field… it’s disorienting. I’ve asked several questions from extremely qualified people and their answers were so elevated that I actually had a hard time realizing that they had actually answered the question in such a sophisticated way that I was almost in capable of understanding their answer. That’s a difficult admission to make but one was a physician and two of them or manufacturers trained mechanics. Some thing about which I have no knowledge. However, this is pro level advice you’re getting. This is quite possibly the best information on the Internet. Buy it. I struggled with my wife trying to figure out the solution to the pain in her arm for over a year and we talk to a doctor for about 15 minutes here and he directed us to give ask the physician were saying to do a certain test and that test lead us directly to her problem and she is now pain-free. For $30 a month. I would have given them $5000 for that information.