Basic troubleshooting steps in Kaspersky Endpoint Security for Windows

Back to "Diagnostics"

This article concerns:

• Kaspersky Endpoint Security 11.10.0 for Windows (version 11.10.0.399)
• Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
• Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
• Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
• Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
• Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
• Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233)
• Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773)
• Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254)

If you experience any issues while using Kaspersky Endpoint Security for Windows, you can perform diagnostics and try to solve the issue yourself before contacting Kaspersky Technical Support. For detailed steps for troubleshooting Kaspersky Endpoint Security for Windows, see the flowchart below:

1. Compare the application version on managed devices with the version on the downloads page.
2. If you have the latest version installed, proceed to the steps below. If you have an earlier version, consider upgrading to the latest version:
   • Review what’s new, limitations and compatibility with Kaspersky Security Center in case you are using it.
   • If the features and requirements of the latest version are compatible with your environment, try installing in a test environment and see if the issue persists in this version.
   • If you did not encounter any issues after initial testing, try in-depth testing of this version on managed devices.
   • If testing did not reveal any issues, upgrade to the latest version in your working environment. For more information, see Online Help.

 

Step 1. Disable all application components

 

Step 2. Exit the application

 

Step 3. Enable application components one by one

 

Step 4. Disable automatic startup of the application

 

Step 5. Complete the troubleshooting

Back to "Diagnostics"