I called, Petros was right around the corner. He got to my house as soon as he was done at another job. Came in, took a look, gave me a prognosis, took apart the faucet, showed me the degraded parts, replaced said part, didn't give me a hard time at all over me making his job harder by trying to do it myself first and maybe stripping some parts, chatted with me and my 17 month old daughter, replaced the part, and didn't stop working the entire time. Couldn't have asked for more professional, friendly service.