Angi: Find Local Home Services 4+

Lately I’ve had several projects going simultaneously. I was VERY thorough and detailed about each project only to find that the contractors that I contacted or who contacted me through Angie’s List had little or in most cases, no information about the project at hand. There were several instances where they didn’t even specialize in the line of work I was seeking. For example, I called one company whose specialty was Tree Service and I was contacting them about replacement siding. More recently, just last week, a contractor called me to say that he understood I was in need of a new roof and the project I was needing help with was for concrete work. He was under the impression that the work was to be done on a house I sold several years ago even though I was very clear to indicate my current address when conveying the information online to Angie’s List in the details about the project. I gave a three star rating out of five becauseI have been impressed in the past with the caliber of the contractors who have done work for me and the quality of the work performed. So Angie’s List, either start conveying all of the details that a customer provides you with to your contractors, or if you choose not to convey it, then don’t ask customers for it in the first place and have them simply indicate a general project and the customer can convey the details to the contractor when they speak with them.

Thank your sharing your feedback and suggestions. We apologize for any miscommunications or inconveniences that you've experienced. We'd be happy to review your account to further assist you. Please reach out to us at [email protected] and we will follow back up with you directly.

I needed my door repaired. I checked the app but there was no one in my area. Got several calls from “Angi”, finally answered, couldn’t understand the person as English was obviously their second language. Anyway, the guy said he would set me up with someone. Got connected, I sent pictures to the guy assigned to my job and an explanation. I thought “there I did everything I should, let’s see how this goes”. I wait until the night before and the contractor hasn’t called me yet so I reach out. The guy answers “hello”, I say “hello (his name) this is Dave, you’re going to do some work for me tomorrow”. Anyway, he’s aware but completely unprepared and asks if I have the door. In the app, I selected that I needed the contractor to supply all the materials so Angi increased the price from $300-$369 or something like that. So, I don’t have a door, he doesn’t have a door, no one has the door to replace my broken door. I say ok cool can you maybe just come do an estimate tomorrow? He says sure, but Angi may charge me the full amount $369 for his visit. I say ok well let me cancel this and I’ll rehire you once I get the materials. I go to cancel and since it was within 24 hours, Angi charged me $25. Honestly, I don’t even want to try to explain this to anyone at Angi, I know based off of experience that it would just be a pain to explain. Angi can keep my $25, I’m deleting the app!

We regret to hear that you didn't have a more positive experience with your booking. This is not typical, and not the kind of experience we would expect for you to have. Feel free to reach out to us either by phone at (855) 975-7133 or by email at [email protected] and we will be happy to offer further assistance with this matter.

I have had them do work for me and they did a horrible job and very slow. I started this job with them in October 2022 and it is now late March 2023. My husband and I have been living in our master bedroom and bathroom for all this time. They were to put in flooring through the living room, kitchen, dining, and large family room. They promised it would be done by Thanksgiving then there were excuses. Then they promised it would be done by Christmas for family parties etc. More stupid reasons that it didn’t get done. They sent some people one day to finish it. These young men didn’t know what they were doing and didn’t level the floor. When we got back from errands and saw they had “finished” the project we were upset. They had laid flooring over heat vents. The floor was rough and bumpy and some large hills in their leveling. We finally got them to come check it out and they agreed with us that they would come fix it. After they had torn up a lot of the flooring they told us we had the cost of the new flooring etc. This was their error. Not ours. Why did we have to pay for any of their mistakes. It has been a horrid dealing with Utah Flooring and Design. Our furniture is still being stored. Just warning anyone looking at any place to do any flooring for you to really check over ALL reviews to decide on the correct company. I wish we had. I have read many reviews now and I would have realized NOT THEM!!!!!!

We regret to hear about your experience and sincerely apologize for any frustrations this has caused. Feel free to leave the pro a review either through the app or by calling 866-986-5478. If you have any further concerns we may address, please reach out to us at [email protected] and we'd be happy to assist.