If you are a patient or caregiver, give us a call at (877) 436-3683 or (877) GENENTECH with questions, comments, or suggestions and we'll do our best to help.
Phone: (650) 225-1000
Phone: (800) 626-3553
Fax: (650) 225-6000
Phone: (503) 992-2600
Phone: (760) 231-2440
Phone: (707) 454-1000
Phone: (502) 995-4600
For reporting a suspected breach in ethics or compliance requirements for Genentech
Phone: (866) 411-4266
Hours: 24 hours per day, 7 days per week
General information about careers with Genentech. Please also visit our careers site
Phone: (650) 225-2580
For potential, new or existing supplier needs
Phone: (650) 225-2500
Hours: Monday - Friday 6am - 5pm PT
Phone: (800) 551-2231
Hours: Monday - Friday 6am - 5pm PT
Our patient resource center is dedicated to getting patients and caregivers to the right resources.
Phone: (877) 436-3683 or (877) GENENTECH
Hours: Monday - Friday 6am - 5pm PT
Provides coverage and reimbursement support, patient assistance and information resources
Phone: (866) 422-2377 or (866) 4 ACCESS
Hours: Monday - Friday 6am - 5pm PT
For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company
Phone: (888) 941-3331
Hours: Monday - Friday 6am - 5pm PT
Addresses product issues or complaints
Phone: (800) 334-0290
Hours: Monday - Friday 5am - 5pm PT
Phone: (888) 835-2555
Hours: 24 hours a day, 7 days a week
Medical information about Genentech products
Phone: (800) 821-8590
Hours: Monday - Friday 5am - 5pm PT
Information about Genentech sponsored trials
Phone: (888) 662-6728
Hours: Monday - Friday 5am - 5pm PT
Call to learn about potential compassionate use options and eligibility for any ongoing clinical trials
If you are seeking information about access to one of Genentech's investigational medicines, please call Genentech's Clinical Trial Information Support Line at (888) 662-6728 or Genentech's Compassionate Use Information Line at (844) 287-3783 (CU-REQUEST).
Phone: (844) 287-3783 (CU-REQUEST)
Hours: Monday - Friday 5am - 5pm PT
Information on product orders, distribution, issues, and returns.
Phone: (800) 551-2231
Hours: Monday - Friday, 6am - 5pm PT
Medical information about Genentech products
Phone: (800) 821-8590
Hours: Monday - Friday, 5am - 5pm PT
Information about Genentech sponsored trials
Phone: (888) 662-6728
Hours: Monday - Friday, 5am - 5pm PT
Call to learn about potential compassionate use options and eligibility for any ongoing clinical trials
If you are seeking information about access to one of Genentech's investigational medicines, please call Genentech's Clinical Trial Information Support Line at (888) 662-6728 or Genentech's Compassionate Use Information Line at (844) 287-3783 (CU-REQUEST).
Phone: (844) 287-3783 (CU-REQUEST)
Hours: Monday - Friday, 5am - 5pm PT
Provides coverage and reimbursement support, patient assistance and information resources
Phone: (866) 422-2377 or (866) 4 ACCESS
Hours: Monday - Friday, 6am - 5pm PT
The Genentech Patient Foundation gives free Genentech medicine to people who don’t have insurance coverage or who have financial concerns.
Phone: (888) 941-3331
Hours: Monday - Friday 6am - 5pm PT
Addresses product issues or complaints
Phone: (800) 334-0290
Hours: Monday - Friday 6am - 5pm PT
To report side-effects and reactions to treatment
Phone: (888) 835-2555
Hours: 24 hours a day, 7 days a week