rezzap 8:04 am on March 28, 2023  

New Mobile Support Forum

TL;DR

For the past few months the mobile team has been working on refocusing the WordPress App to provide a closer-to-coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. experience. As part of this effort, we saw an opportunity to rethink how we handle support for the WordPress mobile apps and the outcome of this was the new forum for the WordPress app: https://wordpress.org/support/forum/mobile/.

The problem this solves

For the past few years, WordPress.comWordPress.com An online implementation of WordPress code that lets you immediately access a new WordPress environment to publish your content. WordPress.com is a private company owned by Automattic that hosts the largest multisite in the world. This is arguably the best place to start blogging if you have never touched WordPress before. https://wordpress.com/ Happiness Engineers have been providing support for the WordPress app, including support for self-hosted users. Tickets submitted via an in-app support flow routed to a private queue that WordPress.com Happiness Engineers can reply to.

Separate from the in-app support flow, dedicated WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ support forums previously existed for the Android and iOSiOS The operating system used on iPhones and iPads. WordPress apps. These forums were closed as part of an effort to retire older and infrequently used bbPressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. https://bbpress.org. installations. As most users were going through the in-app support flow for help and the mobile forums were rarely used, it wasn’t deemed necessary to migrate the forums to the newer forum setup on WordPress.org.

With the effort to remove all WordPress.com and Jetpack dependencies from the WordPress app, it no longer became appropriate for support requests to only be routed to WordPress.com Happiness Engineers. The mobile team revisited the current in-app support flow to figure out where users who are looking for help can be best served. 

The new vision for support

In the spirit of providing a closer-to-core experience, from WordPress mobile app v22.0 onward, all users will now be directed to the new forum to get help in public from the WordPress community. 

We created the new forum as the best resource to get support for the WordPress mobile apps. By guiding users to the dedicated forum to get help, we bring the WordPress mobile apps in alignment with the way core WordPress software handles support.

How did we make this happen

The WordPress community made this happen through collaboration in the Support Team discussion channel in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. and MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. TracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. tickets such as https://meta.trac.wordpress.org/ticket/6686.

A big thank you to everyone involved in this initiative to provide better and more open support to the WordPress app.

+make.wordpress.org/support

Julia Golomb 1:01 am on February 8, 2023
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Sam Suresh 3:01 pm on February 6, 2023
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X-post: Community Booth at WordCamp Asia 2023

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vanessamaartins 5:35 pm on January 24, 2023  

Call for Testing: WordPress for iOS 21.6

WordPress for iOSiOS The operating system used on iPhones and iPads. version 21.6 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. is available for testing on TestFlight. You can sign up for our TestFlight program and join as a beta tester by opening that link on your iPhone or iPad. In order to allow time for changes, please complete testing by February 1, 2023.

Test Setup

  • Make sure you are using the latest beta noted in the title of this post. You can check your app version by going to My Site > Profile (top right) > Help & Support > Version or by looking at the version number in the TestFlight app.
  • Go to Account > App Settings > Privacy Settings and turn on the Collect information option.
  • Go to Account > Help & Support and turn on the Extra Debug option.
  • Go to My Site > Settings > Use BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. Editor to enable the block editor for new posts.
  • If you are comfortable testing in a language other than English, please test in that language.

What’s New?

BUG FIXES
  • Fix a layout issue impacting the “No media matching your search” empty state message of the Media Picker screen. [19820]
  • Resolve an edge case that was causing the user to be stuck in the “Onboarding Questions” screen. [19791]

Release notes source: WordPress-iOS/RELEASE-NOTES.txt. Updates that went into this release: WordPress-iOS 21.6.

Instructions for Reporting Issues

  • If you find a problem with any of the blocks in the block editor, please search the gutenberg-mobile issues and leave a new comment if it has already been reported or create a new issue if you cannot find a previous report.
  • If you find a problem with any part of the app other than blocks in the block editor, please search the WordPress-iOS issues and leave a comment it has already been reported or create a new issue if you cannot find a previous report.
  • If you’re not sure where to report or if something is a bug, please comment on this post.
  • Please always note the app version and device info you tested with!
  • In GitHubGitHub GitHub is a website that offers online implementation of git repositories that can easily be shared, copied and modified by other developers. Public repositories are free to host, private repositories require a paid subscription. GitHub introduced the concept of the ‘pull request’ where code changes done in branches by contributors can be reviewed and discussed before being merged be the repository owner. https://github.com/, a bot may ask for labels but you may not have rights to add them. Know that labels will be added by someone on the triage team.
  • Please do not include full Activity Logs which include tokens. Activity Logs can be very helpful for debugging but you should only include them if you have removed tokens as those should not be shared publicly. You can find the logs at Account > Help & Support > Application log.

Thanks for testing! 

+make.wordpress.org/test/

#call-for-testing, #mobile, #ios

meaghanthompson 5:47 am on December 20, 2022
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Call for Testing: WordPress for Android 21.4

WordPress for Android version 21.4-rc-3 is available for testing on the BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. channel. You can ask to join the Beta Program at Android App Testing on Google Play. Once you have been accepted, click the “Become a Tester” button at the same link.

Download 21.4-rc-1 APK

Release Notes

  • Site Settings: Add, Edit and Delete categories from site settings. [17652]

What Testing is Most Needed

  • Please spend time using the app as our beloved users would. Multiple sessions over a couple days, start and stop in the middle of a post, edit/schedule a post, create a new page, create a story post, find other content in the reader….anything you can think of!
  • Set up blogging reminders, and try blogging consistently for a while. Report any issues you find, including with blogging reminders themselves!

Test Setup

  • Go to Account > App Settings > Privacy settings and turn on the “Collect information” and “Crash reports” options.
  • Go to My Site > Settings > Use BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. Editor to enable the block editor for new posts.
  • If you are comfortable testing in a language other than English, please test in that language.

Updates that went into this release:WordPress-Android 21.4 and gutenberg-mobile 1.86.

Where to Report

Please report bugs in GitHubGitHub GitHub is a website that offers online implementation of git repositories that can easily be shared, copied and modified by other developers. Public repositories are free to host, private repositories require a paid subscription. GitHub introduced the concept of the ‘pull request’ where code changes done in branches by contributors can be reviewed and discussed before being merged be the repository owner. https://github.com/ at WordPress-Android or gutenberg-mobile (for block editor issues) if you are comfortable doing so. Add a comment to this post if you have any questions, feedback, or issues you’re not sure how to report.

Instructions for Reporting Issues

  • Search the GitHub repository first to see if the bug is a known issue. If you verify a known issue, please leave a comment noting the app and device info you tested with!
  • For new issues, please follow the template GitHub repository that shows up when creating a new issue.
  • Please be aware that a bot will ask for labels but you may not have rights to add them. Labels will be added by someone on the triage team.
  • Please do not include full Activity Logs which include tokens. Activity Logs can be very helpful for debugging but you should only include them if you have removed tokens as those should not be shared publicly. You can find the logs at Account > Help & Support > Application log.

Thanks for testing! ❤️

+make.wordpress.org/test/

#android, #call-for-testing, #mobile

vanessamaartins 5:33 pm on December 19, 2022  

Call for Testing: WordPress for iOS 21.4

WordPress for iOSiOS The operating system used on iPhones and iPads. version 21.4 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. is available for testing on TestFlight. You can sign up for our TestFlight program and join as a beta tester by opening that link on your iPhone or iPad. In order to allow time for changes, please complete testing by January 4, 2023.

Test Setup

  • Make sure you are using the latest beta noted in the title of this post. You can check your app version by going to My Site > Profile (top right) > Help & Support > Version or by looking at the version number in the TestFlight app.
  • Go to Account > App Settings > Privacy Settings and turn on the Collect information option.
  • Go to Account > Help & Support and turn on the Extra Debug option.
  • Go to My Site > Settings > Use BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. Editor to enable the block editor for new posts.
  • If you are comfortable testing in a language other than English, please test in that language.

What’s New?

  • You can now migrate your site content to the Jetpack app without a hitch. [19759]
BUG FIXES
  • Fixed an issue where publishing Posts and Pages could fail under certain conditions. [19717]
  • Share extension navigation bar is no longer transparent. [19700]
  • Reader now scrolls to the top if the tab bar button is tapped. [19769]

Release notes source: WordPress-iOS/RELEASE-NOTES.txt. Updates that went into this release: WordPress-iOS 21.4.

Instructions for Reporting Issues

  • If you find a problem with any of the blocks in the block editor, please search the gutenberg-mobile issues and leave a new comment if it has already been reported or create a new issue if you cannot find a previous report.
  • If you find a problem with any part of the app other than blocks in the block editor, please search the WordPress-iOS issues and leave a comment it has already been reported or create a new issue if you cannot find a previous report.
  • If you’re not sure where to report or if something is a bug, please comment on this post.
  • Please always note the app version and device info you tested with!
  • In GitHubGitHub GitHub is a website that offers online implementation of git repositories that can easily be shared, copied and modified by other developers. Public repositories are free to host, private repositories require a paid subscription. GitHub introduced the concept of the ‘pull request’ where code changes done in branches by contributors can be reviewed and discussed before being merged be the repository owner. https://github.com/, a bot may ask for labels but you may not have rights to add them. Know that labels will be added by someone on the triage team.
  • Please do not include full Activity Logs which include tokens. Activity Logs can be very helpful for debugging but you should only include them if you have removed tokens as those should not be shared publicly. You can find the logs at Account > Help & Support > Application log.

Thanks for testing! 

+make.wordpress.org/test/

#call-for-testing, #mobile, #ios

Julia Golomb 3:41 pm on December 8, 2022
Tags: ,   

X-post: Suggest Topics for the 2023 WordPress Community Summit

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Alicia 8:04 pm on December 6, 2022
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Call for Testing: WordPress for Android 21.3

WordPress for Android version 21.3-rc-3 is available for testing on the BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. channel. You can ask to join the Beta Program at Android App Testing on Google Play. Once you have been accepted, click the “Become a Tester” button at the same link.

Download 21.3-rc-3 APK

Release Notes

  • Disable push notifications with Notification Settings switch. [17496]

What Testing is Most Needed

  • Please spend time using the app as our beloved users would. Multiple sessions over a couple days, start and stop in the middle of a post, edit/schedule a post, create a new page, create a story post, find other content in the reader….anything you can think of!
  • Set up blogging reminders, and try blogging consistently for a while. Report any issues you find, including with blogging reminders themselves!

Test Setup

  • Go to Account > App Settings > Privacy settings and turn on the “Collect information” and “Crash reports” options.
  • Go to My Site > Settings > Use BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. Editor to enable the block editor for new posts.
  • If you are comfortable testing in a language other than English, please test in that language.

Updates that went into this release:WordPress-Android 21.3 and gutenberg-mobile 1.85.

Where to Report

Please report bugs in GitHubGitHub GitHub is a website that offers online implementation of git repositories that can easily be shared, copied and modified by other developers. Public repositories are free to host, private repositories require a paid subscription. GitHub introduced the concept of the ‘pull request’ where code changes done in branches by contributors can be reviewed and discussed before being merged be the repository owner. https://github.com/ at WordPress-Android or gutenberg-mobile (for block editor issues) if you are comfortable doing so. Add a comment to this post if you have any questions, feedback, or issues you’re not sure how to report.

Instructions for Reporting Issues

  • Search the GitHub repository first to see if the bug is a known issue. If you verify a known issue, please leave a comment noting the app and device info you tested with!
  • For new issues, please follow the template GitHub repository that shows up when creating a new issue.
  • Please be aware that a bot will ask for labels but you may not have rights to add them. Labels will be added by someone on the triage team.
  • Please do not include full Activity Logs which include tokens. Activity Logs can be very helpful for debugging but you should only include them if you have removed tokens as those should not be shared publicly. You can find the logs at Account > Help & Support > Application log.

Thanks for testing! ❤️

+make.wordpress.org/test/

#android, #call-for-testing, #mobile

vanessamaartins 1:15 am on November 29, 2022  

Call for Testing: WordPress for iOS 21.3

WordPress for iOSiOS The operating system used on iPhones and iPads. version 21.3 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. is available for testing on TestFlight. You can sign up for our TestFlight program and join as a beta tester by opening that link on your iPhone or iPad. In order to allow time for changes, please complete testing by December 7, 2022

Test Setup

  • Make sure you are using the latest beta noted in the title of this post. You can check your app version by going to My Site > Profile (top right) > Help & Support > Version or by looking at the version number in the TestFlight app.
  • Go to Account > App Settings > Privacy Settings and turn on the Collect information option.
  • Go to Account > Help & Support and turn on the Extra Debug option.
  • Go to My Site > Settings > Use BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. Editor to enable the block editor for new posts.
  • If you are comfortable testing in a language other than English, please test in that language.

What’s New?

BUG FIXES
  • Fixed a minor UIUI UI is an acronym for User Interface - the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing. issue where the segmented control under My SIte was being clipped when “Home” is selected. [19595]
  • Fixed an issue where the site wasn’t removed and the app wasn’t refreshed after disconnecting the site from WordPress.comWordPress.com An online implementation of WordPress code that lets you immediately access a new WordPress environment to publish your content. WordPress.com is a private company owned by Automattic that hosts the largest multisite in the world. This is arguably the best place to start blogging if you have never touched WordPress before. https://wordpress.com/. [19634]

Release notes source: WordPress-iOS/RELEASE-NOTES.txt. Updates that went into this release: WordPress-iOS 21.3.

Instructions for Reporting Issues

  • If you find a problem with any of the blocks in the block editor, please search the gutenberg-mobile issues and leave a new comment if it has already been reported or create a new issue if you cannot find a previous report.
  • If you find a problem with any part of the app other than blocks in the block editor, please search the WordPress-iOS issues and leave a comment it has already been reported or create a new issue if you cannot find a previous report.
  • If you’re not sure where to report or if something is a bug, please comment on this post.
  • Please always note the app version and device info you tested with!
  • In GitHubGitHub GitHub is a website that offers online implementation of git repositories that can easily be shared, copied and modified by other developers. Public repositories are free to host, private repositories require a paid subscription. GitHub introduced the concept of the ‘pull request’ where code changes done in branches by contributors can be reviewed and discussed before being merged be the repository owner. https://github.com/, a bot may ask for labels but you may not have rights to add them. Know that labels will be added by someone on the triage team.
  • Please do not include full Activity Logs which include tokens. Activity Logs can be very helpful for debugging but you should only include them if you have removed tokens as those should not be shared publicly. You can find the logs at Account > Help & Support > Application log.

Thanks for testing! 

+make.wordpress.org/test/

#call-for-testing, #mobile, #ios

Alicia 8:59 am on November 15, 2022
Tags: , ,   

Call for Testing: WordPress for Android 21.2

WordPress for Android version 21.2-rc-1 is available for testing on the BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. channel. You can ask to join the Beta Program at Android App Testing on Google Play. Once you have been accepted, click the “Become a Tester” button at the same link.

Download 21.2-rc-1 APK

Release Notes

  • Stats: Fix an issue with opening the stats activity from the stats widgetWidget A WordPress Widget is a small block that performs a specific function. You can add these widgets in sidebars also known as widget-ready areas on your web page. WordPress widgets were originally created to provide a simple and easy-to-use way of giving design and structure control of the WordPress theme to the user.. [17439]

What Testing is Most Needed

  • Please spend time using the app as our beloved users would. Multiple sessions over a couple days, start and stop in the middle of a post, edit/schedule a post, create a new page, create a story post, find other content in the reader….anything you can think of!
  • Set up blogging reminders, and try blogging consistently for a while. Report any issues you find, including with blogging reminders themselves!

Test Setup

  • Go to Account > App Settings > Privacy settings and turn on the “Collect information” and “Crash reports” options.
  • Go to My Site > Settings > Use BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. Editor to enable the block editor for new posts.
  • If you are comfortable testing in a language other than English, please test in that language.

Updates that went into this release:WordPress-Android 21.2 and gutenberg-mobile 1.85.

Where to Report

Please report bugs in GitHubGitHub GitHub is a website that offers online implementation of git repositories that can easily be shared, copied and modified by other developers. Public repositories are free to host, private repositories require a paid subscription. GitHub introduced the concept of the ‘pull request’ where code changes done in branches by contributors can be reviewed and discussed before being merged be the repository owner. https://github.com/ at WordPress-Android or gutenberg-mobile (for block editor issues) if you are comfortable doing so. Add a comment to this post if you have any questions, feedback, or issues you’re not sure how to report.

Instructions for Reporting Issues

  • Search the GitHub repository first to see if the bug is a known issue. If you verify a known issue, please leave a comment noting the app and device info you tested with!
  • For new issues, please follow the template GitHub repository that shows up when creating a new issue.
  • Please be aware that a bot will ask for labels but you may not have rights to add them. Labels will be added by someone on the triage team.
  • Please do not include full Activity Logs which include tokens. Activity Logs can be very helpful for debugging but you should only include them if you have removed tokens as those should not be shared publicly. You can find the logs at Account > Help & Support > Application log.

Thanks for testing! ❤️

+make.wordpress.org/test/

#android, #call-for-testing, #mobile