Snyk Support & Services
Maximize your security ROI
Snyk can provide the resources and expertise you need to successfully implement your application security program and reach your business goals.
Our expertise. Your success.
Snyk’s support and services are designed to provide guidance, guarantee a successful implementation, and ensure sustained success during every stage of your security journey, no matter how complex your development processes are.
Flexible
Choose the level of guidance and support to meet the needs of your team.
Expert
Leverage Snyk’s experience with thousands of customers to ensure a successful implementation.
Ongoing
Continuously maximize value throughout your security journey with Snyk.
Extended Package
Premium Care
Our Premium Care add-on package extends your standard support with in-depth services and skilled expertise to help you maximize your investment with Snyk.
Named TSM
A named Technical Success Manager (TSM) provides ongoing and proactive technical guidance
Guided implementation
Guided technical implementations are designed for standard or custom workflows
Optimized deployments
Deployment optimization reviews implement the latest functionality and adjust for stack or use case changes.
Extended engagement
Get ongoing technical advice, adoption support, and developer education tools.
Experts on hand
Have access to advanced technical experts with industry and domain expertise for your use case.
Enhanced support
Get prioritized ticket routing, enhanced SLAs, 24/7 support, and dedicated Slack channels.
Default Package
Standard support and services
As part of any Snyk plan, we offer live sessions, on-demand videos, downloadable content, hands-on practice and other self-serve resources designed to help you quickly and successfully derive value throughout your security journey with Snyk. Find all of this content in the Snyk User Hub.
Self-paced learning
Start learning Snyk at the time and place that is most convenient for you.
Videos and interactive content designed for a proven learning experience
Guided learning paths, short online courses, video tutorials
Live sessions
Join live educational sessions with experts
Kickoff sessions
Integrations workshops
Monthly office hours
Live hacking sessions for developers
Customer community
Interact and learn from other Snyk customers and stay informed of important updates.
Online customer community
Access to Snyk Community, local, and virtual events
Technical support
Get access to the support resources you need to ensure success.
Access to support portal
Access to docs library
Snyk Accelerate*
Add our implementation service that provides planning, onboarding and enablement resources, and expertise to ensure accelerated time to value during your first 90 days with Snyk.
Guided implementation of one standard workflow
Success planning sessions aligned with Snyk’s proven methodology
DevSecOps capability assessment
Live training session
Post-implementation review
Dedicated Slack channel
* – Included with Premium Care package.
Custom services
Looking for support beyond what’s offered in these packages? Connect with our Services team who can help develop a custom solution tailored to the exact needs of your business in conjunction with our certified partners.
Ready to introduce your team to Snyk?
Snyk brings development and security together to keep applications secure from code to cloud.
