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Google Cloud Support

Google Cloud support

Customers can submit a support case in console. To become a customer or add services to your Google Cloud account, contact sales.
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Google Cloud Platform

Support plans and pricing
All Google Cloud customers get basic support for free. You can upgrade to premium support packages, which grant 1:1 access to a team of expert engineers.
Billing issues
Our billing specialists are available to answer your questions about your account, settings, invoices, and payments.
Check service disruptions
Check the Status Dashboard for known disruptions. You can also subscribe to the Cloud Incidents JSON Feed or RSS Feed for push updates.
Community support
Review online forums for support from GCP enthusiasts, experts, and Google employees.
File a case
Administrators can submit a new case or review status of a current case in console.
Documentation
Get in-depth tutorials, quickstart guides, tips, reference architectures, and more.
Getting started guide
Check out how to secure Customer Care Cloud Support and view additional Support resources.

Support for related products 
Apigee
Learn about popular topics, find resources, and get in touch with the Apigee support team.
Firebase
Get email support, review FAQs and release notes, and get answers from the Firebase community.
Cloud Identity
Get articles, answers, and best practices guides to help you get the most out of Cloud Identity.
Chronicle SOAR
Access world-class support for Chronicle SOAR. For customers requiring access to the support portal, please contact your Siemplify representative.

Google Workspace

Chat, phone, and written support
24/7 support for IT administrators is included in your paid subscription.
Google Workspace Administrator Help Center
Explore support articles on setup and migration, billing, security, reports, and more.
Finding your PIN
Locate your administrator PIN, which you'll need to provide when you contact Google Workspace phone support.
Verifying your domain
Verifying is simple to do and ensures that only you can use your domain name.
Setting up email with MX records
If your users aren’t receiving email at their new Google Workspace address, MX records could be the culprit.
Integrating Outlook and Exchange with Google Workspace
Get details on using Outlook to manage Google Workspace mail, calendars, and contacts, setting up email in two inboxes using dual delivery, and more.
Resetting passwords
See simple steps to reset a user’s password if they forgot or if you think their account has been compromised.
Fixing payment and billing issues
Troubleshoot issues with a suspended account or services, including making sure you have a valid form of payment set up.

Google Maps Platform

See where real-world insights and location solutions can take your business. Discover Google Maps Platform support services, including developer communities, technical guidance, and expert support.
Google Maps Platform FAQs
Learn how free Google support has been expanded to include all customers with a Google Maps Platform billing account.
Community support
Get answers from Google Maps Platform enthusiasts, experts, and Google employees on Stack Overflow.
Maps API Public Issue Tracker
View open issues, submit feature requests, track ongoing issues, and send feedback to Google's engineering and support staff.
File a case
Customers can create a support case by filling out the form on the Maps Platform Support page in the Google Cloud Console.
Documentation
Get API-specific documentation, in-depth tutorials, and more.

Frequently asked support questions

Closing an active Cloud Billing account stops all billable services. To close a Cloud Billing account, follow the steps in Close a Cloud Billing account. After you close your Cloud Billing account, you will be billed for the usage you accrued prior to cancelling your service. This bill will be the last bill you receive, unless you reopen the Cloud Billing account.

Basic Support is included for all Google Cloud customers. With Basic Support, you have access to our documentation, community support, and support for Cloud Billing issues. To get 1-on-1 technical support for your organization, you can upgrade to one of our Customer Care support services.

Get support for personal use products like Gmail, Google Photos, YouTube, and Voice by visiting Google's Help Center. 

Take the next step

Tell us what you’re solving for. A Google Cloud expert will help you find the best solution.

Contact sales

Take the next step

Tell us what you’re solving for. A Google Cloud expert will help you find the best solution.

Contact sales