Kaspersky Lab Technical Support

Knowledge Base

 

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For home and mobile devices

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For business

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Security tips

Knowledge Base: solutions for home and mobile devices

 

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Windows


Kaspersky Security Cloud  
Kaspersky Internet Security
Kaspersky Anti-Virus
Kaspersky Total Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection
Kaspersky Free



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Android


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection
Kaspersky QR Scanner

PC Safety


Scan a file or link for threats
Protect against ransomware
How to disinfect your PC

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Mac


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection

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iOS


Kaspersky Security Cloud
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Safe Browser
Kaspersky Secure Connection
Kaspersky QR Scanner

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Trending Issues and FAQs


Order and payment inquiries
License renewal
Installation and uninstallation inquiries
Activation and license inquiries

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Support


Contact Support
Product Support Status
Support Terms and Conditions


Free Security Tools

Issues By Topic


Licensing and renewal
Activation errors
Troubleshooting
Windows-related issues

Browse all topics →

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See Also


Community
Online Help
Video guides
Blog

Knowledge Base: solutions for businesses and enterprises
tab4_youtube_icon_white How-to videos ↗
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Workstations


Endpoint Security 11 for Windows
Endpoint Security 10 for Windows
Endpoint Security 10 for Linux
Endpoint Security 11 for Mac
Endpoint Security 10 for Mac
Embedded Systems Security 3.x
Embedded Systems Security 2.x
Endpoint Security 8 for Linux
Small Office Security 7.0
Small Office Security 6.0
Small Office Security 5.0

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Mail servers


Secure Mail Gateway
Security 9.x for Microsoft Exchange Servers
Security 8.0 for Microsoft Exchange Servers
Security 8.0 for Linux Mail Server
Anti-Virus 8.0 for Lotus Domino

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Tools


Anti-Ransomware Tool for Business 4.x  

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Integrations for MSP


Security Plug-in for ConnectWise Automate
Security Integration with ConnectWise Manage
Security Integration with Autotask
Security Integration with Tigerpaw

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File servers


Security 10 for Windows Server
Endpoint Security 11 for Windows
Endpoint Security 10 for Windows
Endpoint Security 10 for Linux
Anti-Virus 8.0 for Windows Servers EE
Anti-Virus 8.0 for Linux File Servers
Small Office Security 7.0
Small Office Security 6.0
Small Office Security 5.0

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Virtual environments


Security for Virtualization 5.x Light Agent
Security for Virtualization 5.x Agentless
Security for Virtualization 4.0 Light Agent
Security for Virtualization 4.0 Agentless

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Collaboration servers


Security 9.x for SharePoint Server
Security 8.0 for SharePoint Server

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Trending


Update Utility
Compatibility with Windows XP SP3

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Administration


Security Center 11
Security Center 10

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Mobile devices


Security 10 for Mobile

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Security as a service


Endpoint Security Cloud
Security for Microsoft Office 365

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Targeted attack protection


Anti Targeted Attack Platform
Kaspersky Sandbox

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Internet gateways


Anti-Virus 5.5 for Proxy Server
Web Traffic Security 6.x

Support services


Premium Support Plans
Subscribe to Newsletter
Professional Services
Subscription License FAQ

 

Useful links

 

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See also


Online Help
How-to videos
Community
Online trainings

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Download


Installers
Plugins for Kaspersky Security Center

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Support


Product Support Lifecycle
Support Terms and Conditions
Business Support Contacts
Small Office Security Support Contacts

Tips and tools to protect against threats and vulnerabilities

 

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Scan for threats and vulnerabilities


Kaspersky Free (Windows)
Scan file or link for threats

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Decrypt the system


Remove a banner

Protect against ransomware

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Disinfect your PC


Kaspersky Virus Removal Tool (Windows)
Kaspersky Rescue Disk (Windows)

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Security tips


Smartphone security tips
Secure online shopping
Wi-Fi security
Security on Facebook

Protection against WannaCry:
Guide for users of home products
Guide for users of business solutions

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Decrypt files


Decrypt files using the tools:

XoristDecryptor
RectorDecryptor

Other recovery tools

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Information about threats


Sources of threats
Types of threats
Signs of infection
Questions and answers


 
 

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