Safe Installation in San Francisco

The alarm company that I had dealt with for over 20 years was purchased by Safe Security. A letter was sent to the previous company's clients to contact Safe Security and have the alarm system re programmed to be forwarded to Safe Security. This was to be a in home project. I mis placed the letter. When another letter came from Safe Security asking clients to test the alarm system, I figured I should get this taken care of. I called the number listed and the agent could not find me in the Safe Security system. I was told I must have the wrong company, so I just forgot about this and was planning to take care of it on another day. Soon after that, I received a bill for monitoring the alarm that was not yet being monitored. I knew at this point, I do not want this company as a place I spend money. I called customer service to explain my situation. I was told after a brief conversation that I had a contract and had better abide by the contract. I contacted a department that is called "retention" and finally got them to understand I do not want their services. I was told and that if I sent them over $66 and a signed letter stating my wish not to receive service, that was satisfactory with them. The letter was sent with a check and the check was cashed. I thought this was the end of it. In about two weeks, I get a past due bill for the remaining monitoring service period (the total original bill was about $99). I ignored it. In about a week,I got a call from a Safe Security account receivable person about the past due bill. After my getting a little "huffy" he hung up on me. I called back and asked for his supervisor. I got an answering device and left a message. Two days later I still had not received a return call from anyone at Safe Security. I called the person who originally called me about the "past due" bill and would not help me at all. I emailed to the Safe Security and got no response but did get another "past due" notice. I finally wrote a letter and sent it to several people listed on the web site. I got a phone call a few days later saying my issue was resolved. This all took about six weeks. Not once did anyone at Safe Security ask how they could help resolve the issue or assist in any wayshow more

LOVED that they showed up with a mask and gloves, as safety is number one priority right now! Great explanation of everything! Very clear and outstanding! I am in the process of recommending them to my family members and friends who are also interested in getting security and home automation. Thank you ADT for everything you do to keep us safe! I appreciate everythingshow more

We had 2 stellar consultants once we got in touch with the Alarm protection group. They both deserve to be recognized for their excellent work ethics and knowledge in their field. The installation went in easy, and instruction on using the equipment was very straight forward. Being a State Licensed Inspector and dealing with Fire Alarm and Security systems, I was really amazed at how simple but effective this alarm system is. I would highly recommend APG to anyone who is looking to protect their belongings and keep their family safe. It certainly makes sense to me to go with a quality system and people you can trustshow more

This company gave a somewhat higher estimate than others did, but I especially liked that it was a family-run company with prompt personal attention. I also liked the fact that the family has been doing this for a long time and really know what they are doing. They installed the system all in one day, left no messes behind, and got everything connected right. It works GREAT and is very easy to use. Plus the motion detectors really don't get set off by my very wild and frequently airborne cats (another company had told me that there were no motion detectors that were truly safe with pets)show more

I love this system and HIGHLY recommend it! We have used ADT and Bay Alarm in the past but got frustrated with contracts, high monthly costs and equipment problems. We tried Simplisafe because the install was non-invasive and there were no contract commitments. I was very skeptical but couldn't be happier with this system. It is extremely easy to install, easy to use and inexpensive. My three children are all able to use the system without a problem which makes us all feel more safe. show more

California Security is a front for 'Safe Security Company'. Check out that company, along with the long list of problems filed with the BBB. The first person that tried to scope out the project was obviously a contractor who also tried to sell me an exterior entertainment system. He has his own side business in San Ramon. Very unprofessional, as he was not interested in doing the addition work, but tried to replace the existing system and make it all wireless. The interior wireless option also requires an additional monthly fee, and that's all he wanted to push. Eventually, another Cal Security 'employee' was brought in to complete the project. After a few weeks, one of the components failed so I called up the company and they said they would send me a replacement part, which I was told would be at no charge since it was under the warranty period. I could have gotten the part from Amazon for $4. I never received the part from California Security Alarms, but I did get an invoice from Safe Security Company for a Wireless transmitter for $80.40. That is a completely useless part for my application. After several weeks of working with them to straighten out the issue, it's now in the domain of the BBB. I have recently cancelled my monthly contract with the company, based on the problems I had with the installers, and this seems somewhat retaliatorshow more

If there’s any doubt that Protect America in Austin Texas is not a corrupt, sorry and pitiful company, please read the reviews below taken verbatim from Yelp. There are hundreds of them going back several years. Their main emphasis is ripping their clients off for every cent they can. They deploy an in-house sycophant/toady Andrew R. who responds to hundreds of negative reviews with a “thanks for reaching out.” I know it’s not easy being a shill for one of the worst companies in the world, but how about a little understanding, compassion and fundamental decency? No such luck with this dishonest, deceptive & pathetic company “I find it a bummer when companies take advantage of situations, when the customer is clearly unhappy with their services, and no longer using, or wanting to use their services, yet they still demand payment for them. You would think a company would want to have their customers walking away from their services, feeling good, or at least neutral about it. This practice of their's, ensures that the customer is walking away unhappy, frustrated, and very likely inspired to speak poorly of the company. I know I will never use Protect America again, and I will likely be more vocal about it to those asking about it. Please choose wisely.” “Beware of these company! Me and my husband got both laid off! Last year when I was still in the trail period and wanted to cancel they gave me three months free I said Okay yet I call Explain how I'm being affected by covid19 and they've said I reached my maximum amount Of credits without knowing those three months were added as credits! What are we Going to do now!? There is a contract and this could negatively affect my credit! No sense of empathy or caring for the customer! Just caring on messing people more up knowing we're in a crisis!” “I find it a bummer when companies take advantage of situations, when the customer is clearly unhappy with their services, and no longer using, or wanting to use their services, yet they still demand payment for them. You would think a company would want to have their customers walking away from their services, feeling good, or at least neutral about it. This practice of their's, ensures that the customer is walking away unhappy, frustrated, and very likely inspired to speak poorly of the company. I know I will never use Protect America again, and I will likely be more vocal about it to those asking about it. Please choose wisely” “Worst company in America. They are very scammy and the equipment is terrible. Avoid these guys and the lengthy contracts. Protect America does not do what they advertise, at all, in any way shape or form. There reviews have only remained strong because they basically pay people or give them something at a discount to write a better review. I know this first hand, because I they offered me free things to change my review. The truth is, they will not be there when you need them the most. There entire business model is based on creating unnecessary fees, over charging, and when you cancel they bill you one extra time to get another payment. they are only following the procedure. There system is a scam making customers feel like it is their fault because the equipment is not working. If you want to be nickel and dimed, if you want horrible customer service, and most of all if you want your home to be unsafe and get charged for it.... then sign up with these guys. time. adequate alarm services as they advertise. Protect America is just terrible, there is no other way to put it.If I could rate them lower than one star, I. Their lack of integrity and inferior customer service is horrendous.” 4/30/2020 Updated review “This company will not stop calling me after I told them I do not want to do business with them. Harassment pure & simple! We have been trying to cancel this account for over a year now and every time we call the wait time is over an hour! They just keep charging our account each month even though we have stopped the service. They just won't let us cancel the account! Upfront when we ordered the service, they were all over us and had several people calling to help us, but now that we no longer need them they're ghosting! DON'T USE THEM!!!! “ “After being a perfect customer for 14 years, they still charged me to cancel. Are you kidding me? Their platforms are outdated and simply don't function correctly, whichever one you choose. The customer service is HORRENDOUS with hold times that routinely exceed an hour or more. Their price is now more than the three times the market rate than newer platform competitors” “One of the worst experiences I have ever had. The company uses scare tactics and deceitfulness to gain your business, and make you sign a 4 year contract. Customer service is a joke! Just stay away don't allow this company into your home.” “Awful awful awful. If I can give them negative stars, I would. Service and product was awful. You're locked into a ridiculous contract they won't change even if you don't need the service anymore. Go with simpli safe” “I truly wish that I would have read all of these reviews before going with Protect America (I don't know what I was thinking). Yet again - unhappy and still unhappy. I would not refer anyone to Protect America” “Consumers - Do Not Choose This Failing Organization! They were once a solid offering at a decent price but have declined to being inept and overpriced. There are so many other superior competitors. You have been warned.” “I wish I had never heard of Protect America. I used their DIY system for over 2 years and had nothing but problems. I paid every month even though I had problems and couldn't depend on the system monitoring my home and the only thing they have been out is the cost of shipping the equipment to me. I am now being hounded by a collection agency for over $2000 because I canceled one day late. They are an unethical company and I am telling all potential customers to stay away from Protect America! “ Useful “Do not sign up for protect america!! they do not support the military! they do not honor a military clause for transfer or deployment and will not cancel your contract for orders! they are dishonest and will extort all the money from you that they can!! if i could give zero stars then i would!!! “ “….they are deceptive - be careful. I tried to cancel during the contract - they said ok. and I continued to pay thru the end of the contract. guess what - they continue to bill me every month AFTER the contract was done. speaking with american express now for a refund.” “As my first year comes to a close, I can proudly say that Protect America is a garbage company that will scam you out of your money. The only call I received from Protect America was to check on my equipment. They never once brought up my contract or offered assistance on my situation. This company will do anything to distract you while they take your money. Do not trust this company. PROTECT AMERICA IS A SCAM!” “It doesn't matter how great a customer you are with this company. They will keep trying to nickel and dime you. All of the negative posts on here are true. There are reasons why sites like this exist and that's to help consumers make an informed decision on where to spend their money. .Don't spend it here.Customer service is terrible. They are rude and do not respect the fact that you're spending your hard earned money on their products. They WILL send you through the queue and there WILL be long wait holds. Supervisors do not call you back. They aren't really interested in helping, just taking you $$$$.” “I have had an awful experience with Protect America since the beginning.. I cannot afford this. I did not sign up for this. I've attempted several times to cancel or reduce the term of my agreement. So far, the people I have spoken to have not returned my calls and they assigned my account to collections.” “We moved into a new home. The people we bought it from had a Protect America account, which they said we could take over and $60 would cover us for the rest of their term, which was a year long and would end in November 2020. Now that we are signed up, the contract says it's $60/ MONTH, and is a year from the date we took over. We can't afford this and it's not what we signed up for. We've attempted several times to cancel or reduce the term of our agreement. The people we have spoken with have been manipulative, fake, unkind, and completely unhelpful. They have offered no solution for us to end or reduce this service that we no longer want. They have provided terrible customer service, twist our words, and pretend they are "just trying to help" us.” “DO NOT GET! SAVE YOUR MONEY! It's the most annoying system I could have ever have gotten! No way to break the contract! When I first called they said it was only a year! When I tried to cancel in the first year the guy I walked too said I only had six months left! When they called again they said after March i need another! They are not honest when they are selling to you! Only way to break this horrible contract is to pay it all! Horrible horrible service! On another note their customer service is still nice. Even with me being upset probably every time they keep pretty chill. But still guys, let there be a shorter term or something that let's us opt out.” “After years of paying their overpriced service( my fault) Now that my contract is over they want to charge an extra month just beacuse. No stars if I coud. Nightmare trying to cancel my service. Do not so business with these people. They flat out dont let you cancel service with them. They are liars and manipulators. This is a horrible company. I had to hire a lawyer to have them stop harassing me.” “ í tried to cancel there home security. They said I just have to pay one extra month. Paid that, then they send me a bill in the mail. Just paid that. I cannot get rid of this useless money grabbing company. They just want money for nothing” “They won't cancel my THREE YEARS CONTRACT even when the contract is over. They will try to get you to sign up for another month before cancelling but nice try though that's not happening. I told them I would like them to cancel it. I called them to cancel stayed on the line for 4hrs only to get transfer to a TON of bargainers even then they did not cancel. I even when an extra few miles and sent in a cancellation form via email and fax but they never cancelled it even when the contract is OVER. I won't be paying these thirsty vampires. They are the true robbers. I would NOT recommend them to family and friends, STAY FAR AWAY, you won't regret it! If you end up getting it then may god bless you cause they will eat you alive” “This is the worst company if you want to cancel your contract. It took me 5 calls to finally get the email to cancel. Horrible customer service- as previously stated if you move - you are stuck in you contract. Now that I canceled you are supposed to send the equipment back so you do not get charged- the address to send back was on the electronic signature to end the contract - once you submit your signature you cannot go back and get the address- so if you are lucky enough to get this far - screen shot the cancellation address- now I have to call again and try to find someone to get the address to send it back- they intentionally make this VERY difficult! “ “Not only can we not afford this contract, but we don't want to support a business that is so deceitful and rude to it's customers. Do not do business with this company. If you move to a new house or apartment and no longer need their service, guess what - you get to keep on paying until your 3 years are up. My box is sitting in the closet collecting dust and I get to keep on paying monthly because they only care about one thing - revenue - not the customer. Go with anyone else but definitely think twice before using this company” “Absolute worst customer experience and deceiving business practices. Looking to report them to BBB and any other form of rating system available online. Same story with contract, they specifically said I could cancel at any time (big for me since I move around a lot) and then they claim I signed a contract electronically which I did not. Now I am fighting with collections to avoid having to pay 2 years of contract that Protect America tried to get from me. DO NOT DO BUSINESS WITH THESE PEOPLE!” “I have been with Protect America for about 2 years and I have had nothing but problems! Please save yourself a lot of heartache and don't use this company.” “I have NEVER written a negative review for any company but Protect America has really been the worst experience I have ever had with a business. I was locked into a 2-year contract in Maryland with them and I informed them that I was moving to California because of unforeseen circumstances. They claimed they didn't support the California market and that I would not be able to cancel my contract. 3 years later, I'm still paying for a service I haven't used for 2 years, I've been trying to cancel ever since but when I call support, no one wants to help. Horrible customer service and I would not recommend to anyone!” “Company is a complete ripoff! I wish I could say you get what you pay for... Awful company with useless staff that over promises and under delivers. Equipment is cheap, always breaks, and there customer service/tech support lied about the features of their monitoring service. I put up with it for 7 months of being told they would fix the problems and issues i was having with the monitoring services. When i canceled, they chaged me for the remaining 29 months of my 36 month contract!!! $1044 cancel fee!!! show more