Aulani Resort: Know Before You Go
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WELCOME BACK TO AULANI RESORT
As we have done since reopening, we’ve been very intentional and gradual in our approach to our COVID-19 health and safety protocols. Aulani Resort will be making adjustments to these measures, which may continue to change at any time without notice.
We encourage people to get vaccinated.
Some images shown throughout this website may not represent current operational guidelines.
As we have done since reopening, we’ve been very intentional and gradual in our approach to our COVID-19 health and safety protocols. Aulani Resort will
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Top Things to Know
Face Coverings
Not required for Guests outdoors, and optional for fully vaccinated Guests in most indoor locations.
Face coverings are not required for Guests outdoors, and are optional for fully vaccinated Guests at most indoor locations at Aulani Resort. We expect Guests who are not fully vaccinated to continue wearing face coverings at all indoor locations.
All face coverings (whether disposable or reusable) should:
- Be made with at least 2 layers of breathable material
- Fully cover the nose and mouth and secure under the chin
- Fit snugly but comfortably against the side of the face
- Be secured with ties or ear loops and allow the Guest to remain hands-free
At this time, based on guidance from health authorities, neck gaiters, open-chin, triangle bandanas and face coverings containing valves, mesh material or holes of any kind are not acceptable face coverings.
Costume masks are not considered appropriate and are prohibited from being worn.Face coverings may have an integrated transparent plastic panel to aid in viewing the wearer’s mouth. These face coverings should:
- Be a fabric face covering featuring a solid plastic panel containing no openings that is attached to the fabric on all sides using tight knit stitching
- Meet all face covering requirements listed above
Face Coverings (Guests Ages 2 and Up)
Fully Vaccinated Guests Guests Not Fully Vaccinated Most indoor locations, including Laniwai Spa and restaurants, except when actively eating or drinking while stationary Optional ✓ All outdoor areas, including outdoor queues and outdoor events Optional Optional
Please note, face coverings are not permitted while experiencing water slides or in the water.
Face Coverings
Not required for Guests outdoors, and optional for fully vaccinated Guests in most indoor locations.
Face coverings are not required for Guests outdoors,
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COVID-19 Warning
We have taken enhanced health and safety measures—for you, our other Guests, DVC Members and Cast Members. You must follow all posted instructions while visiting Aulani Resort.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
By visiting Aulani Resort, you voluntarily assume all risks related to exposure to COVID-19.
Help keep each other healthy.We have taken enhanced health and safety measures—for you, our other Guests, DVC Members and Cast Members. You must follow all posted instructions while visiting Aulani Resort. -
Health Acknowledgement
By entering Aulani Resort, you are confirming that you and all persons in your party:
- Are not experiencing any of the following symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at CDC.gov, including:
- Fever or chills
- Cough
- Shortness of breath or difficulty breathing
- Fatigue
- Muscle or body aches
- Headache
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
- Diarrhea
- Do not need to quarantine due to close contact with someone with confirmed or suspected COVID-19
- Are not under any self-quarantine orders
Anyone who cannot confirm all of the above criteria must not enter Aulani Resort. If at any point during their visit a Guest does not meet all of the above criteria, they and their traveling party will be required to isolate and may be relocated or asked to leave the Resort in accordance with procedures based on applicable state requirements.
If you need to reschedule your reservation, please call the Walt Disney Travel Company at (866) 443-4763. If you’re a Disney Vacation Club Member, please call Member services at (800) 800-9800.
By entering Aulani Resort, you acknowledge that you understand and will abide by the above health-and-safety requirements.By entering Aulani Resort, you are confirming that you and all persons in your party:
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Cleanliness & Sanitation
Our ongoing commitment to cleanliness and sanitation.
As part of our ongoing commitment to the health and safety of our Guests, Cast Members and the larger community, we have high standards for general cleanliness and sanitation and employ robust cleaning procedures, such as:
- Training for Cast Members, with ongoing reinforcement on a regular basis
- Easy access to handwashing facilities and hand sanitizer dispensers.
- Quick response to spills, trash and other situations
- End of day sanitation procedures for restroom, kitchen, and other facilities
When you stay at Aulani Resort, enjoy peace of mind knowing that your room will be thoroughly cleaned prior to your arrival and serviced during your stay. Plus, common areas will receive increased cleaning.
Common Areas
We’ve increased cleaning in high-traffic areas such as public elevators, handrails, benches, tables, handles, restrooms and more.
Housekeeping
Prior to your arrival, your room will undergo thorough cleaning—with attention to high-touch areas, like TV remotes and door handles.
And during your stay, your room will receive a light cleaning service every other day, which will include:
- Removal of trash and used towels
- Replenishment of towels and amenities
- Wiping and cleaning of the vanity and counter surfaces
You can also decline every-other-day service.
Please note that:
- If you're a Disney Vacation Club Member using your Membership to stay, you’ll receive service on the 4th and 8th days, unless you decline that service. Additional housekeeping services, including additional trash & towel service, are not available for purchase.
- If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
- We reserve the right to enter any Villa or room at Aulani Resort for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door.
Our ongoing commitment to cleanliness and sanitation.
As part of our ongoing commitment to the health and safety of our Guests, Cast Members and the larger community, we have high standards for general cleanliness and sanitation and employ robust cleaning procedures,
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Innovative Technology
Make the most of the magic with helpful technology.
Make the most of the magic with the Aulani Resort Mobile App* to plan your day, stay connected and explore all the magic that's happening during your visit.
- Manage your Aulani Resort reservation details
- Begin the check-in process in advance using our convenient Online Check-In service
- Search for fun and interactive activities on the "Daily ‘Iwa"
- Find places of interest on our map
Other technology throughout Aulani Resort:
- Convenient online check-in and check out: We highly recommend that you use the Online Check-In Service before arriving at Aulani Resort. You can access the Online Check-In service via your Disney account prior to your arrival. When your room is ready, you can receive a text message notification on your phone. You may then stop by the Front Desk to pick up your room keys. Please note, this service may not be available with reservations made through third parties.
- Scannable QR Codes for Select Restaurant Menus: While at a table-service restaurant, you can scan a code to access the digital menu.
- Cashless Transactions: Use cashless payment options, including debit cards, credit cards and Disney Gift Cards. Guests can also opt for contactless payment options—such as mobile wallets—or use cash to purchase a Disney Gift Card at select merchandise locations. Aulani Resort Guests can also charge their purchase to their hotel folio.
Check back soon for more details about app features that can enhance your visit.
*Available for iPhone®, iPad® and smartphones for Android™. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. If you’re under 18, get your parents’ permission first.
Make the most of the magic with helpful technology.
Make the most of the magic with the Aulani Resort Mobile App* to plan your day, stay connected and explore all the magic that's happening during your visit.
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RESORT DINING, AMENITIES, ACTIVITIES AND RECREATION
Certain dining, amenities, activities and recreation may be limited in capacity and subject to limited availability or closure. Furthermore, certain experiences, services and amenities may be modified, have limited availability, or may be closed. Please refer to the Aulani App for a list of the day’s offerings and activities.
Pools
- Wailana adult pool will be available for all ages
- Select poolside activities may be available
Temporarily Unavailable
The following amenities and experiences will not be available:
- Private Dining
Additionally, the following special offerings will not be available:
- Shake-A-Shaka Pool Party
- Instructor Guided Tours, including photo tours
- Canvas & Cocktails
Certain dining, amenities, activities and recreation may be limited in capacity and subject to limited availability or closure. Furthermore, certain experiences, services and amenities may be modified, have limited availability, or may be closed. Please refer to the Aulani App for a list of the day’s offerings and activities. -
Smoke-Free Resort
As part of our commitment to promoting health and safety for our Guests, Disney Vacation Club Members and Cast Members, Aulani Resort is now a smoke-free resort. Smoking locations have been removed and smoking will be not be permitted on premises.
As a reminder, Hawaii state law prohibits smoking (including e-cigarettes) on the beach within the state.
