BIG BLUE PLUMBING AND HEATING INC

Big Blue has done a number of projects over the past several years. In every case, it has been a great experience. Every one of the team is highly knowledgeable and professional. They are able to pinpoint problems and come up with the right solutions. They know what they are doing, and the quality of their work is first rate.

I've used these guys several times for general plumbing repairs and have always been happy. More recently, they replaced a water heater and installed a new gas furnace and central A/C. Very happy with the entire experience.

I liked them. They are good folks. It was the biggest water heater and there's 3 of them down there. I liked the fact that they checked for the warranty on the old one and made sure it was not covered by anyone. If it had been a few months earlier it would have still been in warranty. But they checked that and that was nice service. I just had to check the serial number that was on the water heater. They are always good on the cleanup. Some places are sloppy but they haven't been sloppy with their work at all. I can't complain. I sometimes get different plumbers but they do try to send out the same plumber to my house when I use them because he's familiar with the job. If I call them 6 months later they might have to send someone else out but that's because the regular one is working on another job.

At 12:00PM no one had arrived and no call received. The plumbers arrived at 1:30PM (1.5 hours later than the window provided). They didn't seem to have the info provided to the dispatcher because we had described the model we wanted installed and they had been told something entirely different. They then quoted us $250 to do an "install customer supplied disposal - no trap" and some undetermined amount more, less than $600, if a new trap was necessary. I explained this was not what was quoted and this needed to be cleared up between the plumbers and the dispatch person. In the end the work got done correctly for $220, however (1) it was completed 3.25 hours outside of the original timeframe; (2) there was no advance warning they would be late or assurance they would hadn't just forgotten us; and (3) we needed to haggle over the already agreed upon price. The plumber apologized but my impression is that the dispatcher and plumbers have no idea what the other is doing which is really inconvenient for the customer.

The call center was very responsive, pricing was transparent and fair. Plumber was knowledgeable, punctual and efficient, although just slightly impatient.

From start to finish the company was responsive, courteous and with clear communication around pricing, timing, etc.

I was going to contract with them to have the HVAC system serviced but I am moving, and so I decided not to do that. I thought that they sent over someone who was competent and explained things well and worked quickly. But I thought they were rather expensive for just a diagnostic and the amount of time that they spent.

Big Blue did an absolutely fantastic job in every way. Courteous, prompt, kept me well informed every step of the way. The work itself is very high quality. Highly recommend!

Beautiful!! We had a weird leak at the top of the heater tank that appeared like it was just a relief valve. They promptly came out, reviewed, and came up with what was really happening. While the front looked pretty much OK, and yes that valve was leaking, we removed the outer insulation blanket. Then looking behind between the heater and flue chimney, it became quite apparent more was going wrong (see pictures) The inside tank was rupturing and totally distorted the outer metal casing! So while initially it appeared that we only needed to replace the valve, Big Blue's investigation presented the real problem. Had we just replaced the valve, we would again have hot water, but probably for just a short few days or weeks and we'd be on the line to Big Blue again for another service call, asking ***? One lesson taken from this was the technician's comment that covering your water tank with more insulation to improve efficiency, can actually hold in moisture and cause this kind of "undercover" corrosion to the tank. This guy from Big Blue was great, and saved us long run $$!

He wound up replacing something else that was just about to go. They are my go-to.

I have my own tile installation business, so I have some overlap with plumbers. For 10 years now, I have very much liked working with Big Blue in Somerville, MA. Kevin is the owner, he is a wonderful guy. I met him when he was still actually doing the plumbing. Now he is the bigwig. It was a 7000 some dollar contract. We also had them do some additional work that wasn't related to the contract. We have a 1920s house and something else went wrong after we started that was not related to the kitchen, it was in the basement. They've been incredibly responsive and they've got good people. They ended the work last week. It wasn't that they were slow, it's just, that's the order that things needed to go for the job. They have been really, really good about getting somebody out as quick as they could. I've had my own tiling business for 10 years and they know me. It's fabulous. They give me like an hour and a half window and if they're not going to be there, the person who is going to come has been very good about giving a call and giving me a heads up. Their work is professional and very good quality. I've seen various plumbers in my tiling business and so I'm a little more informed than the average consumer. They only send out licensed plumbers and these guys are great. Kevin picks really, really good people and he believes in the philosophy of keeping the customer informed of what they're doing. They explain why. If there is something unusual going on or even if we need to understand, like if they put in a new valve, they will make sure to show us what the valve does. They could work on their availability, that's tough.

Timely, professional, very well done!

The work was done well They did a good job,

I'm so happy they were able to come out first thing to fix it.

Big Blue was fantastic. Their guys were knowledgeable and professional, and their scheduling person was very understanding. They had to come back more than once because the dentist's office in my building was uncooperative about turning off the water for the building, and they were very understanding about the difficulty re: scheduling, which was out of my hands. I was unemployed (at that point, for over 2 years) and trying to get out to interviews, and Big Blue was very understanding about my financial situation. I believe my condo association's management company was at fault for at least one of the scheduling snafus, and Big Blue worked with them to get paid for the time they spent traveling to and from that day, instead of holding me responsible for the cost. They also gave me excellent and candid advice about the viability (or not as it happens) of replacing the main water shut offs in the unit. If they had attempted the work, there was a high possibility of damage to the pipes in the wall, given the age of the building. Since that could have resulted in a much longer and more expensive job, and my sink and toilet shut offs were in good condition, they advised against the work, even though they could have made more money.

It took several visits because Big Blue was trying to do right by me and not have to replace all the parts to save me money. But in the end, I did need to buy all new parts. I appreciated Big Blue trying to find the least expensive solution. Turns out the plumbing was not done right when my shower was first installed and there was nothing Big Blue could do about that. They are very honest and helpful.

Very pleased with the work. Kevin provided the quote and was very professional. He listened to what I wanted and provided an excellent solution. Victor did the actual plumbing work and was extremely competent. He clearly knows the plumbing business inside and out and has an outstanding work ethic in that he is invested in doing the job right. I am very impressed with this company and have used them 3 times so far.

Very professional, hard to get a hold of sometimes, they are very busy. Price was fair, no surprises or extra costs. Work done was very neat and clean.

Kevin provided insight & info re municipal branch line replacement and necessary home side work. Always very helpful and reliable.

"Did not send the bill until I called and it was always some kind of excuse in order to get the invoice”

Punctual, professional, friendly, efficient. Vastly easier to schedule than the provider I originally scheduled through Home Depot (they were horrible).

Communication and attention are not great, at least in terms of the office staff. - We told them via email that we wanted 1. A sticking toilet fill valve fixed or replaced; 2. the toilet's associated frozen shutoff valve fixed; 3. an estimate for replacing a different toilet with a convenience height one. - When they communicated a date to us I had to again tell them that we wanted actual work done, as the office person did not understand that. - We confirmed that the plumber was to come this morning between 8-10am. When 10am passed with no plumber, my partner called to discover that while the office person could find the email about it she had not actually put the appointment on the plumber's calendar! She told my partner it would be 12-2, then later that he was delayed so wold be 2-4. My partner wasted most of the day waiting. - When the plumber finally arrived, he apparently became fixated on the flapper valve, not the fill valve. He thought it wasn't closing, but we had had it replaced 6 months ago by another plumber and I had not had any problem with it since, aside from the occasional chain hangup which I've had in every toilet old and new once in a while. I told him NOT to replace it (and he didn't have a part in the truck anyway). I was glad I had pre-purchased a new fill valve myself. - He did manage to turn off the shutoff valve. He said it's possible for the old gasket in it to break up, but when I asked if he could replace it he said it was not reliable to try. When I asked what it would cost to replace the entire valve he said he couldn't say because that's not his job, only the office decides that. - So we had him only replace the fill valve and its feed line, and didn't event try to address an estimate for the other toilet. Overall we were not satisfied with how this went, so will look for another plumber with better communication and attention to what we want next time.

It went very well. The team was very honest and professional and I would recommend them to anyone looking to purchase a new heating system (or repair an existing one).

I had a good experience with them. Their response, their customer service at their office and person who comes out to give you estimate were the things that stood out to me. The work was done well. They showed up in a timely fashion. Everything about them seemed to work well at that time. I used them. It was a one-shot deal but everything was done timely. Everything was done properly. The cost was comparative to anybody else that's doing that line of work. I would use them again for sure. Their pricing was competitive.

I have used Big Blue on multiple occasions for a variety of jobs and they've always been timely, professional and a honest. From the first phone call to the completion of each job. I highly recommend them.