Customer-obsessed science

Alexa woman with Echo Buds in ear.jpg
Fulfillment Center OAK4 in Tracy, CA

From the blog

View all
The latest research from Amazon scientists.
View all

News and features

View all
The latest news about scientific innovation at Amazon.
View all

Recent publications

View all View all

Collaborations

View all
Amazon engages with the science community in a number of ways.
View all

Working at Amazon

View all
Meet the people driving the innovation essential to being the world’s most customer-centric company.
View all
US, WA, Bellevue
How do you design and provide right incentives for millions of sellers that inbound and ship billions of customer orders? How do you measure sellers' response to /causal impacts of capacity control policies we implemented at Amazon using the state-of-the-art econometric techniques? How do you optimize Amazon’s third-party supply chain using new ideas never implemented at this scale to benefit millions of customers worldwide? How do you design and evaluate seller assistance to drive their success? If these type of questions get your mind racing, we want to hear from you.Supply Chain Optimization Technologies (SCOT) optimizes Amazon’s global supply chain end to end and build systems to deliver billions of products to our customers’ doorsteps faster every year while saving hundreds of millions of dollars using economics, operational research, machine learning, and scalable distributed software on the Cloud. Fulfillment by Amazon (FBA) is an Amazon service for our marketplace third party sellers, where our sellers leverage our world-class facilities and provide customers Prime delivery promise on all their goods.We are looking for the next outstanding economist to join our interdisciplinary team of data scientists, research scientists, applied scientists, economists. The ideal candidate combines econometric acumen with strong business judgment. You have versatile modeling skills and are comfortable extracting insights from observational and experimental data. You translate insights into action through proofs-of-concept and partnerships with engineers and data scientists to productionize. You are excited to learn from and alongside seasoned analysts, scientists, engineers, and business leaders. You are an excellent communicator and effectively translate business ideas and technical findings into business action (and customer delight).Key job responsibilitiesProvide data-driven guidance and recommendations on strategic questions facing the FBA leadershipDesign and implement V0 models and experiments to kickstart new initiatives, thinking, and drive system-level changes across AmazonHelp build a long-term research agenda to understand, break down, and tackle the most stubborn and ambiguous business challengesInfluence business leaders and work closely with other scientists at Amazon to deliver measurable progress and change
US, WA, Seattle
Do you have a passion for diving deep to uncover key insights that drive critical business decisions? If yes, the Customer Behavior Analytics Campaign Measurement and Optimization (CBA-XO) team is looking for somebody with your enthusiasm and skills to work as part of the team. We are looking for an economist who is curious, driven, and passionate about marketing insights and analytics. If you are looking for a role where you can make a major impact, we want to meet you. The Customer Behavior Analytics (CBA) organization owns Amazon’s insights pipeline, from data collection to deep analytics. We aspire to be the place where Amazon teams come for answers, a trusted source for data and insights that empower our systems and business leaders to make better decisions. Our outputs shape Amazon product and marketing teams’ decisions and thus how Amazon customers see, use, and value their experience. CBA-CMO’s mission is to make Amazon’s marketing the most measurably effective in the world. Our long-term objective is to measure the incremental impact of all Amazon’s marketing investments on consumer perceptions, actions, and sales. This requires measuring Amazon’s marketing comparably and consistently across channels, business teams and countries using a comprehensive approach that integrates all Paid, Owned and Earned marketing activity. As the experts on marketing performance, we will lead the Amazon worldwide marketing community by providing critical cross-country insights that can power marketing best practices and tenets globally. This role will work closely with other scientists and engineers to develop and run statistical models to understand customer behavior and how customers respond to Amazon’s marketing. You will collaborate build modeling solutions, partner with software developers and data engineers to build end-to-end data pipelines and production code, and have exposure to senior leadership as we communicate results and provide scientific guidance to the business. You will analyze large amounts of business data, automate, and scale the analysis, and develop metrics that will enable us to continually delight our customers worldwide. As a successful economist, you are an analytical problem solver who enjoys diving into data, is excited about investigations and algorithms, can multi-task, and can credibly interface between technical teams and business stakeholders. How have deep expertise in research design and causal analysis. Your analytical abilities, business understanding, and technical savvy will be used to identify specific and actionable opportunities to solve existing business problems and look around corners for future opportunities. Responsibilities Include:Build statistical models and tools using technical knowledge in causal inference, machine learning, statistical modeling, and other quantitative techniques.Understand the business reality behind large sets of data and develop meaningful analytic solutions.Innovate by adapting to new modeling techniques and procedures.Utilizing code (Python, R, etc.) for analyzing data and building statistical models to solve specific business problemsImprove upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parametersCollaborate with researchers, software developers, and business leaders to define product requirements and provide analytical supportCommunicating verbally and in writing to business customers and leadership team with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendationsKey job responsibilitiesEmploy reduced form causal econometric methods to estimate the treatment effects of marketing.Utilize model estimates to provide insights to customers and drive business decisions.Identify strategically important areas of research to improve our reduced form causal analysis toolkit.
US, CA, Santa Clara
Amazon AI is looking for world class scientists and engineers to join its AI Labs working on natural language processing. This group is entrusted with developing core data mining, natural language processing, and machine learning algorithms for AWS services. At Amazon AI you will invent, implement, and deploy state of the art machine learning algorithms and systems. You will build prototypes and explore conceptually new large scale NLP solutions. You will interact closely with our customers and with the academic community. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world famous scientists.We are looking for an experienced Applied Science Manager to help build and mentor applied science teams. You will be a proven leader in the applied ML/AI space with experience building machine learning production models for solving a variety of the complex business problems. You will be responsible for the design, development, testing and deployment of algorithms and improvements to support AWS AI Lab team’s various initiatives, including utilization and expertise in natural language processing, entity linking, semantic parsing, large-scale generative models, program analysis, large-scale pretraining, prompt tuning, distillation, quantization, and summarization.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.Key job responsibilitiesYou will be expected to:· Manage the design, development and evaluation of innovative, scalable models and algorithms· Manage cross-functional projects· Work with engineering teams to manage the integration of successful models and algorithms in complex, real-time production systems at very large scale· Provide thought leadership and build science roadmaps that align with AWS AI Lab org’s vision and goals· Identify best practices/latest machine learning models across AWS AI· Communicate effectively with senior management as well as with colleagues from business, science, and engineering backgrounds· Support the career development of your team members
GB, London
Job summaryAre you interested in building state-of-the-art machine learning systems for the most complex, and fastest growing, transportation network in the world? If so, Amazon has the most exciting, and never-before-seen, challenges at this scale (including those in sustainability, e.g. how to reach net zero carbon by 2040).Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper while providing world class customer experience – from online checkout, to shipment planning, fulfillment, and delivery. Our software systems include services that use tens of thousands of signals every second to make business decisions impacting billions of dollars a year, that integrate with a network of small and large carriers worldwide, that manage business rules for millions of unique products, and that improve experience of over hundreds of millions of online shoppers.As part of this team you will focus on the development and research of machine learning solutions and algorithms for core planning systems, as well as for other applications within Amazon Transportation Services, and impact the future of the Amazon delivery network. Current research and areas of work within our team include machine learning forecast, anomaly detection models, model interpretability, graph neural nets, among others. We are looking for a Senior Machine Learning Scientist with a strong academic background in the areas of machine learning, time series forecasting, and/or anomaly detection.At Amazon, we strive to continue being the most customer-centric company on earth. To stay there and continue improving, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, and deliver in the most efficient and greenest way possible, this is your chance to make history.
LU, Luxembourg
Job summaryHave you ever wondered how Amazon delivers timely and reliably hundreds of millions of packages to customer’s doorsteps? Are you passionate about data and mathematics, and hope to impact the experience of millions of customers? Are you obsessed with designing simple algorithmic solutions to very challenging problems?If so, we look forward to hearing from you!Amazon Transportation Services is seeking Applied (or Research) Scientists. As a key member of the central Research Science Team of ATS operations, these persons will be responsible for designing algorithmic solutions based on data and mathematics for optimizing the middle-mile Amazon transportation network.The job is opened in the EU Headquarters in Luxembourg (alternatively: Paris, Barcelona, Berlin or London), designed to maximize interaction with the team and stakeholders, but we will consider applicants with remote work requirements as well.As we believe diversity = strength, we encourage applicants of diverse backgrounds. Key job responsibilitiesSolve complex optimization and machine learning problems using scalable algorithmic techniques.Design and develop efficient research prototypes that address real-world problems in the middle-mile operations of Amazon.Lead complex time-bound, long-term as well as ad-hoc analyses to assist decision making.Communicate to leadership results from business analysis, strategies and tactics.A day in the lifeYou will be brainstorming algorithmic approaches with team-mates to solve challenging problems for the middle-mile operations of Amazon.You will be developing and testing prototype solutions with above algorithmic techniques.You will be scavenging information from the sea of Amazon data to improve these solutions.You will be meeting with other scientists, engineers, stakeholders and customers to enhance the solutions and get them adopted.About the teamThe Research Science (RS) team of ATS EU is looking for candidates who are looking to impact the world with their mathematical and data-driven skills.ATS stands for Amazon Transportation Service, we are the middle-mile planners: we carry the packages from the warehouses to the cities in a limited amount of time to enable the “Amazon experience”. As the core research team, we grow with ATS business to support decision making in an increasingly complex ecosystem of a data-driven supply chain and e-commerce giant.We take pride in our algorithmic solutions: We schedule more than 1 million trucks with Amazon shipments annually; our algorithms are key to reducing CO2 emissions, protecting sites from being overwhelmed during peak days, and ensuring a smile on Amazon’s customer lips. We do not shy away from responsibility. Our mathematical algorithms provide confidence in leadership to invest in programs of several hundreds millions euros every year. Above all, we are having fun solving real-world problems, in real-world speed, while failing & learning along the way.We employ the most sophisticated tools: We use modular algorithmic designs in the domain of combinatorial optimization, solving complicated generalizations of core OR problems with the right level of decomposition, employing parallelization and approximation algorithms. We use deep learning, bandits, and reinforcement learning to put data into the loop of decision making. We like to learn new techniques to surprise business stakeholders by making possible what they cannot anticipate. For this reason, we work closely with Amazon scholars and experts from Academic institutions.We are obsessed with the highest standards of customer-oriented research: We target publications at the most prestigious conferences such as (INFORMS and NeurIPS) We code our prototypes to be production-ready We prefer provably optimal solutions than heuristics, though we settle for heuristics when performance dictates it. Overall, we appreciate the value of correct modeling.
US, WA, Bellevue
Job summaryThe Global Supply Chain-ACES organization aims to raise the bar on Amazon’s customer experience by delivering holistic solutions for Global Customer Fulfillment that facilitate the effective and efficient movement of product through our supply chain. We develop strategies, processes, material handling and technology solutions, reporting and other mechanisms, which are simple, technology enabled, globally scalable, and locally relevant. We achieve this through cross-functional partnerships, listening to the needs of our customers and prioritizing initiatives to deliver maximum impact across the value chain. Within the organization, our Quality team balances tactical operation with operations partners with global engagement on programs to deliver improved inventory accuracy in our network. The organization is looking for an experienced Principal Research Scientist to partner with senior leadership to develop long term strategic solutions. As a Principal Scientist, they will lead critical initiatives for Global Supply Chain, leveraging complex data analysis and visualization to:a. Collaborate with business teams to define data requirements and processes;b. Automate data pipelines;c. Design, develop, and maintain scalable (automated) reports and dashboards that track progress towards plans;d. Define, track and report program success metrics.e. Serve as a technical science lead on our most demanding, cross-functional projects.
US, MA, Cambridge
Job summaryMULTIPLE POSITIONS AVAILABLECompany: AMAZON.COM SERVICES LLCPosition Title: Data Scientist IILocation: Cambridge, MassachusettsPosition Responsibilities:Utilize code (Python, R, etc.) to build ML models to solve specific business problems. Build and measure novel online & offline metrics for personal digital assistants and customer scenarios, on diverse devices and endpoints. Research and implement novel machine learning algorithms and models. Collaborate with researchers, software developers, and business leaders to define product requirements and provide modeling solutions. Communicate verbally and in writing to business customers and leadership team with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendations.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000
US, TX, Austin
Job summaryMULTIPLE POSITIONS AVAILABLECompany: AMAZON.COM SERVICES LLCPosition Title: Applied Scientist IILocation: Austin, TexasPosition Responsibilities:Participate in the design, development, evaluation, deployment and updating of data-driven models and analytical solutions for machine learning (ML) and/or natural language (NL) applications. Develop and/or apply statistical modeling techniques (e.g. Bayesian models and deep neural networks), optimization methods, and other ML techniques to different applications in business and engineering. Routinely build and deploy ML models on available data. Research and implement novel ML and statistical approaches to add value to the business. Mentor junior engineers and scientists.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000
NL, Amsterdam
Job summaryAre you a passionate scientist in the computer vision area who is aspired to apply your skills to bring value to millions of customers? Here at Ring, we have a unique possibility to innovate and see how the results of our work improve the lives of millions of people and make neighborhoods safer.You will be part of a team committed to pushing the frontier of computer vision and machine learning technology to deliver the best experience for our neighbors. This is a great opportunity for you to innovate in this space by developing highly optimized algorithms that will work on scale. This position requires experience with developing efficient computer vision algorithms on resource-constrained computing platforms on edge. You will collaborate with different Amazon teams to make informed decisions on the best practices in machine learning to build highly-optimized integrated hardware and software platforms.Key job responsibilities* Research and implement the state-of-the-art computer vision and sensor fusion algorithms for resource-constrained computing platforms on a large scale.* Collaborate with product managers and engineering teams to design and implement computer vision and machine learning based features for Ring devices* Influence system design and product vision by making informed decisions on the selection of technology, data sources, algorithms, and sensors.
US, Virtual
Job summaryAmazon Web Services (AWS) is looking for a highly motivated and talented scientist to drive research into network performance between our cloud instances and to the general Internet. This work will lead the way to enable continuous and material improvements to our customers experience of the worlds largest cloud network.This person will not only identify where we in the network we need to go deep, they will prototype systems to demonstrate solutions and work directly with development teams to bring these solutions to production. They will act as part of the senior leadership team, within the global network connectivity team, while also influencing key services that utilize the network.