Founded 1987 • With Angi since January 2006
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07/29/2019
Keith W.
My wife and I hired All-Pro and honestly, we could not of been any happier. They showed up on time. Their follow up was amazing. While they did this big job, they kept the rest of the house clean and tidy. Even my wife, was super happy with All-Pro! Then, their follow up was fantastic as well. They emailed us, called us, and even worked with the insurance company to make our lives easier during this difficult process of removing such a great amount of mold. We would rate them an A++ and really appreciated their whole team from Tom to Sam to Daniel and the rest of their great staff. Again, well done, ALL-PRO, you were EXCELLENT!
Description of Work
mold testing and remediation
Category water damage restoration, mold removal
Cost $24,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/29/2019
07/25/2019
Thomas P.
Very happy with the process all the way thru. Quick to come out, quick to come back with a work proposal, completed on schedule. More importantly there was one glitch when the initial crew failed to follow one item in the mold tester's scope of work. The way companies handle unforeseen problems says a lot - sometimes you get the runaround and things go south. That didn't happen here. These guys tackled the issue without hesitation and the staff at the main office called me regularly with status updates and to assure me that everything was getting taken care of. Definitely an A+ for communication and service. Would recommend highly and would use again.
Description of Work
Mold remediation, gutted a finished basement that was in disrepair and had mold issues
Category air duct cleaning, mold removal
Cost $10,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/25/2019
08/21/2018
Carol M.
Not well, poor response and unprofessional service.
Description of Work
Water Cleanup
Category water damage restoration
Work Completed On 08/21/2018
Service Provider Response
Ms. [Member Name Removed], I am very sorry to hear you had a less then satisfactory experience. We always strive to provide exceptional customer service and try to use any circumstances where we come up short as a learning experience. With that in mind, I searched our database and call log for both your name and address and was unable to find any matches in our system. Are you sure it was our company? According to your review, we received poor scores for price and quality, does that mean we actually did work for you? Once again I am sorry for you negative experience, but I do not think it was our company.11/20/2017
Jacqueline C.
They were very good. They explained everything. I had no problem with them. I would recommend them.
Description of Work
They took out my rugs and brought them back nice and clean.
Category carpet cleaners
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/08/2016
Service Provider Response
Thank you for giving us the opportunity to serve you! Greatly appreciated.07/12/2017
georga S.
They helped us pick out the cabinets and back splash. They were honest and respectful. The cleaned up before they left and the price was fair. I would recommend their service and would use them again.
Description of Work
They remodeled the kitchen.
Category home remodeling
Cost $9,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/03/2017
05/19/2017
Jennifer E.
We had a mold inspection and the inspector did a scope of work and they had to follow this to clean the mold. While they were cleaning, they were using large vacuums in the attic. In two places, the vacuums cut a hole in the ceiling. This caused a light fixture to fall. The supervisor said it was just drywall and that is why it happened. I told them to go ahead and continue even though the fixture fell. It happened again so I told them to leave. The manager came in and said they would fix the ceiling and paint. They did finish the project and put the drywall in the holes they made. It looks good, but not like it did before. The inspector came back and they failed the test. There was too much mold in the bedroom. They came back today and cleaned the walls and vacuumed the floors and put an air purifier. On Monday, I have to have another test. Because of these delays, the new air conditioner that is going to be installed is delayed a week. This is all if the test is passed. With these delays, it is causing me to miss two extra days of work.
Description of Work
I had hired them to clean mold out of the attic insulation and ceiling of a bedroom due to a leak.
Category mold removal
Cost $8,000
Services Performed? Yes
Work Completed On 05/19/2017
Service Provider Response
First and foremost, I would like to apologize. We at All Pro are constantly trying to exceed customer service expectations. as evidenced by the many awards and recognition we have received for outstanding customer service, but in this case we failed to do so! I am sorry that we did not meet your expectations. In regards to the specific issues, while working in your very tight attic, my technicians damaged the ceiling in the room below in 2 spots. While it was an accident, nonetheless, we felt horrible it happened. In trying to rectify our mistake we sent our repair crew up the very next day and they performed the ceiling repairs. As a customer service gesture, we also repaired and painted the ceiling in the bedroom which was not part of our scope, at no charge. In regards to our price, you approved our estimate prior to our starting the job. While the 1st test did fail, we immediately returned and re-cleaned the areas at no additional cost. Once again, we are sorry for our less than stellar performance and would be happy to return and correct any issues to your complete satisfaction. Thank you, Tom Avezzano Owner All Pro Cleaning & Restoration08/13/2016
Jerry S.
Could not have been more successful. Efficient, friendly, nice, great personnel, on-time service. Top rating in every conceivable category. Great company. Well-run, efficient and reasonably priced for the entire job.
Description of Work
Mold remediation in basement and crawl space pursuant to findings made by an independent hygienist and testing service and duct cleaning
Category air duct cleaning, mold removal
Cost $3,500
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/11/2016
10/24/2015
Amy S.
I joined Angie's List so I could find a cleaning company after some smoke damage. I had a really great experience with Tom and All Pro Cleaning. Every interaction was very professional and they answered all my questions which was important since I hadn't been through the process before. They came quickly to do the estimate and then cleaned entire place. They went out of their way to go above and beyond. This was especially appreciated when they came back with my cleaned rugs and spent a lot of time laying them just right which was no small feat since I had very heavy furniture. They did it all with a smile. Great experience all around. Highly recommend if you find yourself in unfortunate situation and need their services!
Description of Work
Cleaned my entire apartment after smoke damage from a fire in my building.
Category carpet cleaners, house cleaning, water damage restoration
Cost $4,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/25/2015
08/29/2015
gwen B.
Had a sprinkler in my home burst and called All Pro right away. After 2 calls and 4 hours later a gentleman called to tell me they were too busy to come to my house . Later in the conversation he told me they could not come all week. I found the man on the phone to be extremely rude. Needless to say I went with another company who showed up that night . They were prompt , courteous , and did a fantastic job
Description of Work
Nothing
Category carpet cleaners
Cost $12,000
Work Completed On 08/01/2015
Service Provider Response
First and foremost, we would like to apologize for not responding to your call promptly. The initial call was reported to us by our answering service on a Sunday at 1:23 pm. Your call was not returned until 2:40 pm that same day. As I explained when I personally called to apologize that afternoon, for a company that prides itself on prompt service, that was an unacceptable response time! Unfortunately, our answering service did not flag the message as a priority call, and I personally did not see the email that is generated as a backup until later that afternoon. We received an extremely high volume of claims that day, and all of our crews were tied up on existing losses and we were unable to provide service that day, nor could we guarantee the next day. We are a highly regarded and trusted company by most of the major insurance carriers, so while we cannot always be available to service all claims we are called for, there is no excuse for not responding and informing you sooner than we did. We have spoken to our answering service and hopefully we have corrected the issue. Thanks Tom Avezzano President All Pro Cleaning & Restoration07/07/2015
michael F.
they were responsive. they dealt directly with my insurance company. and they provided good repairs in a timely manner.
Description of Work
remediated water damage in basement and then completed the repairs.
Category water damage restoration
Cost $9,500
Services Performed? Yes
Hire Again? Yes
Work Completed On 06/17/2015
03/18/2015
Henry S.
You cannot clean smoke odors from flat latex walls. We had two different companies trying to do this, until finally Allstate said we had to paint. So, a lot of time was wasted. My All Pro contact indicated that the first company had not cleaned our ceiling lights. When we finally got the scope of work report from the first company (AFTER they had read All Pro's comments), they claimed they had cleaned them. I don't know whom to believe. All Pro did clean the plant leaves for us, and probably cleaned the semi-gloss surfaces better than the first company. They arrived late in the morning, took a lunch break, and left mid-afternoon. All Pro's airscrubbers leave a nice fresh scent, due to a perfume agent. Within 24 hours of them leaving, the smoke odor returned. The problem is not so much All Pro, but the time-wasting use of chemical sponges on flat latex walls. Allstate eventually said that this does not work. I just don't understand why it's such an important part of the smoke damage business.
Description of Work
Smoke damage remediation: HEPA airscrubbers, chemical sponges cleaning surfaces, wiping plant leaves.
Category water damage restoration
Cost $1,500
Services Performed? Yes
Work Completed On 02/03/2015
Service Provider Response
We are truly sorry that your experience with All Pro was less than 100%satisfying. We did feel the need to clarify a few issues: The use of dry sponging is essential in the soot/fire cleaning process on painted surfaces. This dry sponging process aids the odor removal issue in 2 ways: first it eliminates soot which has odor and it cleans the painted surface so it can be coated with odor/stain blocking sealer. If not removed the odor/staining soot would bleed through the paint. All our billing on insurance claims are based on the accepted rates of that insurance company. We had 5 technicians, air scrubbing machines and materials.10/24/2014
Serge M.
I have used their services twice and both times service was nearly perfect: the guys are real pros and they know what they are doing, in a very professional manner and pretty flexible when it came to scheduling. Not always it went without a hiccup but whenever unexpected problem appeared, they seemed to have eventually found the right solution so I really can't think of any shortcomings to point out. Their pricing is very reasonable and though may be not the cheapest on the market, i would not even think of looking for an alternative next time.
Description of Work
Mold remediation and restoring sheet rock and molding/casing to the original condition.
Category mold removal
Cost $2,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/24/2014
07/06/2014
Linda G.
Ultra fast and professional. Tore down walls, behind which was mold. Worked well with plumber who actually fixed the leak and restored everything perfectly.
Description of Work
Dealt with emergency flood, found occult leak and serious mold problems, fixed it all, very professional, worked directly with our insurer.
Category drywall, remodeling, water damage restoration, woodworking, mold removal
Cost $7,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 05/01/2014
03/28/2014
Michael A.
Their services were fantastic. They were very professional, did the job on time and even though they were dealing with noxious substances, the work they did was excellent.
Description of Work
I used All Pro Cleaning & Restoration Services for carpet cleaning.
Category carpet cleaners
Cost $250
Services Performed? Yes
Hire Again? Yes
Work Completed On 01/15/2014
03/11/2014
George S.
100% professional. Very, very, very neat. Considering the work that they had to do - there was NO mess anywhere else in the house. They plastic sheeted doorways, and cleaned up after themselves. They worked quickly and were more than adequately staffed to get the job done in a very timely manner.
Description of Work
Removed all materials, ceiling, walls, flooring and carpeting, that were damaged by water from a burst pipe. Dried the entire area with high intensity fans.
Category water damage restoration
Cost $4,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/11/2014
11/29/2013
marion B.
great job - through cleaning and very professional
Description of Work
cleaned basement carpets
Category carpet cleaners
Cost $500
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/12/2013
11/15/2013
Renee A.
Their price was not that high and they were reasonable. They were nice to work with and they got the job done fast. He was very professional.
Description of Work
All Pro Cleaning & Restoration Services cleaned my carpets.
Category carpet cleaners
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/15/2013
10/29/2013
Janelle K.
I called All Pro this morning to see if someone could come by to look at a potential mold situation (we had a leak in our wall) and give us an estimate on cleaning it / remediation. Not only were they able to schedule someone to come the same day, but when Tom showed up he was punctual, professional and honest. He took a look at the situation and was candid about options to take care of it. He never pushed any services on us, and in fact we are going to "clean up" ourselves. I wouldn't hesitate to call and use this company again.
Description of Work
The professional came by and spoke with us about a potential mold situation due to a leak in our wall.
Category water damage restoration, basement waterproofing, mold removal
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/29/2013
08/14/2013
Andrea L.
It went fine. It was good. The staff was very good. It was 4 hours. There was a tiny bit of residue on the floors which we cleaned up ourselves.
Description of Work
We used All Pro Cleaning & Restoration Services to do a post construction cleanup of our house. We had done a lot of painting and sanding of the floors so they basically cleaned the floors. They basically made it so that we were able to move in with 3 kids.
Category house cleaning
Cost $350
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/05/2013
04/26/2013
Andrew H.
They were fine. They seemed reasonable in pricing. They were punctual and they did a good job. They got the carpet clean. I think it's a family company.
Description of Work
We were preparing a rental property for a new tenant and All Pro Cleaning and Restoration Services cleaned the carpets.
Category carpet cleaners
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/12/2012
02/15/2013
Tracy M.
They came on time were very professional did a excellent job and got out a lot unsightly stairs. We were very pleased w/ the results. We would definitely use them again.
Description of Work
Cleaned carpet couch stairs.
Category carpet cleaners, upholstery cleaning
Cost $444.42
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/28/2012
02/04/2013
Dan B.
They did a super job from beginning to end. We had significant damage from a flood in our basement, and they did everything from removing the water, to disinfecting thoroughly, to fixing the damage. Highly recommended.
Description of Work
Water restoration after flood in our basement.
Category water damage restoration, basement waterproofing
Cost $2,600
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/23/2012
01/25/2013
ANNE & BOB W.
I had to push them to put a protection cover over the door of the room they were working in.
Description of Work
They did the mold remediation at our home.
Category mold removal