My Kenmore oven has to be at least 20 years old, and the oven quit heating two weeks before Christmas. It was impossible to find a company that could come out to fix it on my day off prior to Christmas, so I scheduled an appt with Contra Costa Appliance for the 26th of Dec. The tech they sent, Peter, was on time. He was polite and friendly, and got right to work after spending a minute petting my German Shepherd(some folks find her intimidating due to her size, so it was nice to see someone who was comfortable with her). He quickly identified the issues, but let me know he couldn't get the replacement part until the following week. He gave me a price quote, and I paid a $100 deposit after scheduling an appt for the following week. Peter was on time for the second appt. and spent about 30 mins replacing the part. He left the old malfunctioning part for me(I wasn't home at the time of the second appt., my roommate took care of things)as well as cleaned up the back range burner that wasn't lighting. Both the oven and burner work great now. I do wish it could have been done all in one appt., but I understand that sometimes parts need to be ordered. It's just so difficult to try to fit in repair appts. around my work schedule. Overall, I'd definitely call these guys again for large appliance repairs.