Fill out the form on the Digital River website to find your order status.

We accept payment by credit cards of Visa, MasterCard, Eurocard, Discover, American Express, Diner's Club, JCB. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.

No. Enter your credit card number without any spaces or special characters.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

There are many possible reasons for a credit card not being accepted: ​

• The card is expired.
• You have reached or exceeded your credit limit.
• You have exceeded your daily charge limit.
• A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment, you can contact Kaspersky Technical Support. When contacting Technical Support, please include any error message numbers you received, as well as the order number seen in the shopping cart.

Your credit card will be charged within a day of the completion of your order.

The charge for your order will appear on your credit card as: DRI*, DRI, Digital River, DRI*Kaspersky.

No. Unfortunately, we only accept payments by credit card.

Log in to the Digital River account:

• Ireland: https://store.digitalriver.com/store/kasper/en_IE/DisplayCustomerServiceOrderSearchPage
• United Kingdom: https://store.digitalriver.com/store/kasper/en_GB/DisplayCustomerServiceOrderSearchPage

Then, go to Manage my subscriptions and click the Edit Payment information link. In the window that opens you can both edit and add new payment methods.

Log in to the Digital River account, and then, go to Manage my subscriptions and click the Edit shipping address link. In the window that opens you can both edit and add new payment methods.

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate, and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

Fill out the form on the Digital River website to find your order and print a copy of the invoice.

An activation code for a Kaspersky application will be sent to the specified e-mail address.

Fill out the form on the Digital River website to find your order status.

With Auto-Renewal, the license for your Kaspersky product will be extended automatically before it expires, providing you with seamless protection. You will not have to monitor the license term, place an order and manually activate an application with a new activation code.

Please be aware that you do not need to do anything to renew your subscription. Prior to its expiry, you will receive an email stating the amount and on which date you will be charged. You can cancel the Auto-Renewal Plan or do nothing. You can easily cancel the Auto-Renewal Plan by following the links in the email. The charge will be made on the same credit card that you used for your original purchase. You will then receive a confirmation email upon successful renewal. Your Kaspersky software will be renewed automatically.

Fill out the form on the Digital River website to find your order status. Then you will see a Cancel and a Renewal button on the Order Details page. Pressing Cancel will stop the Auto-Renewal plan. Your product will still be active until the subscription expiry date. If you experience any problems, please contact Kaspersky Technical Support.

Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to receive the subscription for the remainder of the year.

If you experience any problems with installing, using or removing a Kaspersky product, please contact Kaspersky Technical Support.

We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

Billing and personal information is not saved in the cookies.

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

If you're using Google Chrome:

1. Start the browser and click Customize and Control Google Chrome in the upper right corner.
2. Click Settings and go to the Privacy and Security section.
3. Click Site Settings and select Cookies and site data.
4. Click the switch to the Allow sites to save and read cookie data position.

If you're using Microsoft Edge:

1. Start the browser and click Settings and more in the upper right corner.
2. Click Settings and go to the Privacy & security section.
3. Choose Don't block cookies in the drop-down list.

If you're using Mozilla Firefox:

1. Start the browser and click Open menu in the upper right corner.
2. Click Options and go to the Privacy & Security section.
3. Make sure that the Standard option is set as default and all cookies are enabled.

If you're using Microsoft Internet Explorer 6.0 or higher:

1. Start the browser and click on the gear button in the upper right corner.
2. Click Internet Options and go to the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium.
3. To make sure both first-party and third-party cookies are set to be accepted, go to the Privacy tab and click Advanced.
4. Ensure that the option Accept is selected for both first-party and third-party cookies.

If you're using Microsoft Internet Explorer 5.x:

1. Start the browser and click on the gear button in the upper right corner.
2. Click Internet Options and go to the Security tab.
3. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

To download your purchase, click the Download button on the Order Details page or right-click the Download button and then click Save target as in Microsoft® Internet® Explorer® or in Mozilla® Firefox®. Do not change the name of the downloaded file as this could cause installation problems.

If you have any questions or need assistance with downloading, please contact Kaspersky Technical Support.

No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. To start the installation, run the downloaded installation file.

If you experience any issues with installing, using or removing a Kaspersky application, please contact Kaspersky Technical Support.

If your download stops or is interrupted before it completes, go to the Downloads section and click the Download button near the desired application once more.

If this does not help, download the application from the official Kaspersky website.

After the download, the file can be saved:

• In the default "Save As" location specified by your browser.
• In the location you selected in the Save As window that appeared when the download began.
• In the Downloads folder. To go to the Downloads folder on your computer:
  • For Windows, see the instructions on the Microsoft website.
  • For macOS, open Finder and click Downloads on the left side menu. To learn how to open Finder, see the instructions on the Apple support site.

If you cannot find the downloaded file:

1. Go to Downloads in your browser.
2. Find the name of the desired file and click on it.

The downloaded file will be opened.

To redownload an application, go to the Order Details page and click Download.

If you have any questions or need assistance with downloading, please contact Kaspersky Technical Support.

To learn your activation code, you can do one of the following:

• Open the email that was sent to the address you specified when making the purchase. You will find the activation code there.
• Alternatively you can fill out the form on the Digital River website.

If you experience any issues, please contact Kaspersky Technical Support.

First, make sure you enter the correct activation code. To do this:

• Check your keyboard layout.
• Check the case of the letters. Activation codes are case sensitive.
• Check for typos.

You can find the activation code in the confirmation email.

If you experience any issues, please contact Kaspersky Technical Support.

The Global store offers a 30-day money back guarantee.

To request a refund, fill out the form on the Digital River website.
After filling out the data, a page with the order details will open.
To request a refund, click on the corresponding button.

If you experience any issues, please contact Kaspersky Technical Support.

The following information is necessary:

• Date of purchase
• Name and email address specified during purchase
• Order number if any

If you have paid for your order by wire transfer and have not finished the payment, your order will be automatically cancelled after 30 days.

If your order is in the process of delivery, you can cancel your order only on the same day the order was placed.

An order that has already been delivered cannot be cancelled.

To submit a request to cancel your order, fill out the form on the Digital River website.

After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

Please see here.

We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through any Digital River network member. So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Protection provides you with shopping protection and peace of mind!

You pay nothing if any unauthorised charges are made to your card as a result of shopping with us.

Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures and provide Digital River with reasonable requested supporting documentation.

100% of software downloads available through Kaspersky have been scanned for viruses.

In the unlikely event, your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

All information that you provide while shopping is encrypted.

Because we accept sensitive information from shoppers (name, mailing address, credit card number and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.