I contacted Wes at S&W Tile last December. You see, the tiles in my original, installed in 1969, mosaic tile floor in the bathroom were starting to pop up. I tried to cement a few back down, but as soon as I'd get them in, a few more would pop up. So I got fed up and called Wes. He was very nice and responded to me very quickly. He explained that I needed to pick out the tile, that they were installers, not designers. Seeing as how these guys pretty much walked on tile lined water according to other reviewers, I said OK, that I would pick out the tile and grout and get back to him. Well I got busy and let it slip. Meanwhile, my time warp tile floor was losing more tiles, so much that I had to lay down plastic. Further, the tiles were laid down on bare plywood, without any sort of backing. This meant the plywood was starting to separate as water got underneath. So I had to cover the open space with plastic. I finally got around to picking out my tile and grout and got in touch with Wes again. We agreed on a date and I mailed in my deposit. Wes confirmed with me a few days later to make sure we were still good to go. The guys showed up on the 28th right on time and immediately got to setting up. I showed them where the tiles and grout were and got out of their way. They started to tear up the old floor, which, owing to its age, didn't take long at all. I did expect a fair amount of dust and to my surprise there was some, nothing you could call anything close to a mess. They really did a great job of keeping the dust down. Let me tell you, digging up old tiles floors is really messy and can be VERY dusty. They took care to keep it to a minimum. Both men worked with near surgical precision, cutting and laying the tile with great care. They really worked their tails off. They cleaned up and left when the final tile was laid. They cleaned up the garage where they worked and left the place in cleaner condition than before they got there. The next day one man showed up, again right on time and laid in the grout. He left long after I got home, leaving a beautiful new modern looking floor. Now, There are cheaper out there, but I have yet found better. The work is superb and work every penny. The cut tile is precise and follows even irregular shaped molding like a mirror. What makes this even more impressive is that I picked out porcelain tile instead of ceramic which is harder and much harder to cut. These are real craftsmen and professionals and you will get professional results. If you want something of quality that will last, don't cheap out. Get the best. S&W absolutely qualifies as the best.