San Francisco Generator Repair

I called Don and inquired about getting my RV Onan 4000 generator repaired. It would start then run a few minutes and shut down. Don ask a few questions and quickly guessed it to be a failing fuel pump. He said he had to the parts in stock and could come to my RV site and repair it the next morning.....THE NEXT MORNING ! ! Most of the places I called on my journey said they could repair it but it couldn't be dome for two weeks AND then if it needed parts I had to wait another two weeks. So Don, shows up and within 1.5 hours he had it running perfectly, including a full service on it to boot. Don is the MAN. You will not go wrong with Don's Generator Service.

ARC Lighting & Electric, LLC Victor Torres 215 Citrus Avenue Los Banos, CA 93635 (408) 722-5759 [email protected] We found ARC Lighting & Electric - Victor Torres from Google. At the time we looking for a professional company electrician to help us install a new generator at our house. I sent all the pictures we have for the new generator and our house power panels from the text message. And Victor sent back a link from online for the estimate. We are worried about he didn't see our generator and power panels at our house. How he can quote this price for this estimate. We requested him to come to check everything and make sure everything matches and compatible between generator and power panels. After he checked and sent us a new estimate. We asked him when he can start to install. And he said on Monday. This time is 9/23. That means he can start on 9/28. he asked us to pay the deposit first. We paid. On 9/24 we taxed him asked what time he will be at my house on Monday to install? He didn't reply to the text to me. I left the test message ask him to call me back and to confirm the time. After 3 days he replies to me. He changed the schedule to Wednesday 9/30 7 am to 9 am. Okay, we wait until almost 11 am he shows up. And start to connect the wires. He didn’t complete the work at this time because he didn’t order the Generator Cord. He asked my husband to order on our own. My husband asked me why? The quote is already included why we should order on our own. I check the estimated copy from him. And shown on the estimate this part is included. At the time he sent me an invoice. I saw he removed this part from the estimate list. We know is trying to get more money from us. I texted and sent him this copy asking why? At this time he changed again said ok he will pay for it. And I said your estimate already included. Why you try to change and asked my husband to buy our own this is about $200 for this part? He ordered from Amazon later. After about 10days. He said the part already got the part and schedule on 10/16 at 7 am. Finally doesn’t work for this installation project. And I called him what to do? He said is the generator issue. And he also said this generator not buy from them and ask us to return it buy a one from him. We don’t believe him. We said no because we know that is not the generator issue. He asked us to call the supplier mfg. We called. And the tech support said the generator no problem is their install issue. We told him. And he still keeps said he already completed the install to us. We said it is not working at all. How you can say is completed it? And he keeps telling us this generator had an issue. We asked him what issue? He said is not compliable with our power panel. We said before you quote and start work you already know what we had, right? If the generator not compliable you should let us know early before you start to quote and estimate to us. Anyway, we request the refund of the deposit we paid and we will hire a new professional company to do this not completed the work. He still keeps tell us is not his problem for this install. We have hired a new company and they found out is install issues not the generator issue. And they help fixed completed this generator install project. We are very disappointed with Victor. They don't have the experience and don't recognize their own fault. Through this incident, we understand that we must hire professional companies to do things. Because installation errors will cause future safety hazards. Always check are they qualify or not qualify to do the job.