Minneapolis Range Hood Installation

I want to begin by saying that my experience with the electrical side of Stafford was amazing. Couldn't have been better. This review is for the HVAC side of things. When my husband and I bought our house last summer, the inspection noted that the range hood was not properly vented out through the roof; it was blowing air directly into the attic. Seeing as the range hood was already installed, we just needed someone to finish the job, so we decided this would be one of the first things we'd have someone come out to take care of. Dan (one of the owners) came out to do the estimate last December. Vent existing hood to existing opening $386 Replace existing bath fan venting and install proper hood and termination $129 Total: $515 $500 was a bit more than we were wanting to spend at Christmas time, so we decided to hold off. In March, we were contacted by Stafford to see if we'd be interested in proceeding if we were offered a 15% discount. That sounded good to me; so we got on the schedule. Later in March, a tech from Stafford came out to do the job. He came, went up in the attic, and realized that a part that would be needed to connect the top of the range hood to the venting was missing, so he wasn't able to do anything that day. We ordered the part and said we'd contact Stafford as soon as it came in to reschedule the work. Well, the next day, I got a call from Dan at Stafford saying he was going to have to charge us for the visit the previous day. I said, "you want to charge me for the visit even though nothing was done?" He pushed back and said it wasn't Stafford's fault that the part was missing. Then I asked if it was something that could have been noticed in the estimate, and he said yes, but that they typically aren't looking THAT closely at things during an estimate and that he just "popped his head up in the attic" when he came to do the estimate before. I told him that's not what I expect from an estimate and that I was frustrated my husband had had to miss a half day of work for an appointment at which nothing had happened. When I mentioned that I would be including the additional charge in my Angie's List review, he backed off. No charge. When the part finally came in, we rescheduled with Stafford. Neither my husband or myself were going to be able to be home at the time, but they said that wasn't a problem as long as we left them a way to get in. I called them to tell them I'd be leaving the garage remote in a certain location. At the end of the day the work was performed, when I got home, I looked for the garage remote where I had left it, but it wasn't there. I thought that was odd. I thought maybe they weren't done and had taken it with them but thought it was strange that they hadn't called. When I went inside I saw the range hood kind of hanging off the ceiling (it had previously been flush to the ceiling), and then I figured they really WEREN'T done, but I again wondered why they hadn't called to let me know they weren't done. Then I went into the bedroom and looked at the closet (where the access to the attic is), and they had completely taken apart all of the shelves and pins and poles and left them strewn about the bed. At that point I decided to try to call Stafford "after hours" to figure out what was going on: missing garage remote, range hood unfinished, things strewn about. I got a hold of Dan who seemed put out by my call; he kept telling me to send him pictures, so I did. He got ahold of the tech who had come out and the tech confirmed that he had "finished the job." Dan called me back to let me know that everything, as far as Stafford was concerned, was done. He said the garage remote had been left in a different location than where I had left it (somewhere I would NEVER have found). I assume the tech had forgotten where I had put it. After I described the job as "something a fifth grader could have done" and after spending a great deal of time and energy in making my case, Dan agreed not to charge us for the job. For this I was VERY appreciative (and this is why I gave scores of D instead of F). He also offered to come fix it himself, but after three Stafford visits to the house (the estimate, plus the two service visits), I declined this offer. I felt that Dan talked down to me and just wanted to be done with me and not that he wanted to leave me feeling better. He kept saying that he "wouldn't have done anything differently." A couple weeks later, I realized I had never received anything in writing saying that we didn't owe anything and that everything was taken care of, so I called Stafford to inquire and the receptionist said that she wouldn't know anything about that and that I'd have to talk to Dan. When she said that I felt my blood pressure rise because every time I had talked to him I had felt kind of bullied. She put me through, but he wasn't there so I left a message. He called back and left me a message saying that yes, everything was taken care of and that the reason I hadn't gotten anything in writing was because he had just "deleted the work order completely"; like it never happened. I saved the message on my phone in case any issues come up later, but I guess that's as good as it's going to get. The whole HVAC experiences was particularly disappointing because we've used Stafford for a number of years for electrical issues and I had assumed the Stafford brand was one that we could rely on--apparently not.

THIS WAS A GREAT JOB. I WOULD HAVE LIKED A BIT MORE INFORMATION ON THE SYSTEM AS THEY WERE INSTALLING IT, BUT OVERALL THEY DID A GOOD JOB.

Arthur was very quick to respond, helpful and flexible in diagnosing our issue and solutions, and skilled and thorough in his work. I wanted to replace a shelf and countertop microwave above our stove with a new microwave range hood, but wanted some help as it was a two person job, and wanted more confidence in installing a heavy appliance. Arthur came to look and saw that the cabinet above was too tall to fit the appliance, so he first took out and attempted to modify the existing cabinet to fit. After some tinkering, he determined that it would be safer to get a new, shorter cabinet instead as it has to support some of the weight of the microwave. He did not charge me for the time spent on this diversion. I purchased a shorter over-the-range sized cabinet from a box store, and Arthur came back a few days later to install it, a finishing sideboard, and the microwave. He did a good job securing them, and reinstalled the top trim that he had saved when he took out the original. Looks and works great now!

As usual, Eric was excellent to work with. We have hired Eric in the past and will continue to do so. He is extremely reliable and diligent about his work. Installing the dishwasher required some extra effort due to the existing installation and Eric handled everything with remarkable skill. Eric consistently goes above and beyond expectations. He has a broad range of expertise and it certainly shows.

They were excellent. They were polite, responsive, and punctual. He was friendly and did a good job. He was quick at the service.

Everything was top notch. Pat was very responsive and professional. Excellent work at a very fair price. I would not hesitate to use Done Right again in the future.

The job was given a once over review before he started work. He and his assistant put drop cloths down in addition to the cloths we put down to protect our new range hood and countertops. At our request they removed their shoes when moving over the carpet. The job took about 2 1/4 hours (faster than I expected), and his sweeping up/carefully removing the cloths were thorough. The ducting looks good and the range hood now exhausts outdoors, which was our goal.

The 2 gentlemen that came worked around whatever physical structures that were there and problem solved when issues arose. I love the outcome and when I cook, the whole house doesn't smell like oil or whatever I'm cooking.

Went very well. He was done in a very short amount of time. Was able to work with the range hood I bought in spite of it not having the cord included, which I didn't know when I purchased it. He used the cord from the microwave instead.

HE STARTED WORK WHEN HE SAID HAD A TRUSTWORTHY CREW WE LEFT KEY WITH AND GARAGE CODE TOO HE KNEW WHERE TO SEND US SO TO PICK CABINETS/TUB ETC, SO AS NOT TO HAVE US OVERSPEND FOR REDOING AN OLDER HOME THEY REPLACED ROTTED BOARDS BUILT IN A NEW CLOSET NEW FLOOR, AND FULL WALL HEIGHT TILE AROUND NEW TUB NEW TOILET AND CABINETS, MIRROR 2 WALL CABINETS HUNG LIGHTS, ELECTRICAL, FAN, EXTRA SWITCHES, SHOWER ROD NEW PLUMBING FROM TUB TO BASEMENT MAIN LINE NEW SHOWER PLUMBING NEW DOOR AT CLOSET AND ENTRY DOOR, ALL HARDWARE NEW TRIM AT WINDOW LOOKS VERY NICE, CLEANED UP THE MESS TOO PUT PAPER DOWN ON FLOOR FROM FRONT DOOR TO BATHROOM HUNG PLASTIC WHEN SANDING, THEY WERE CAREFUL OF NOT LETTING OUR DOG OUT ONLY SLOWDOWN WAS WAITING FOR CABINETS TO ARRIVE, DELAYED THINGS 1 WEEK OTHERWISE IT TOOK 3 WEEKS (PLUS THE NON-WORK WEEK) TO COMPLETE NOT INTRUSIVE ON US AND WERE THERE USUALLY 9-3 EVERY DAY PRICE QUOTED IS IF HE BUYS EVERYTHING AT HIS DOLLAR FIGURE, YOU WILL PICK OUT MORE EXPENSVE CABINETS, ETC THO' ..... SO KNOW THAT THE PRICE GOES UP SOMEWHAT UNLESS YOU GO REALLY CHEAP. WE ARE HAPPY WITH EVERYTHING EXCEPT THEY DIDNT PLASTER AND SAND EXISTING WALLS BEFORE THEY PAINTED THERE WAS REALLY NO DISCUSSION ABOUT THIS THO, WE JUST ASSUMED IT WOULD BE DONE WE STILL HAPPY :-)

Andy was recommended to us by Warners Stellan as he is the person who installs their stove tops. We gave him a call and he came out to give us an estimate on what would be required. We were having new silestone countertops installed and decided to change out our range top as well. Andy did a great job of telling us what would need to be done and gave us an estimate. We ended up having him do the plumbing on the new sink and install a new garbage disposal as well. The countertops took 3 weeks to come in and Andy was able to fit us in that week to start on the installation. He also came out on Saturday to hook everything up. Nate and Andy did a fantastic job and they were very clean and tidy. They came just at the estimate and that included extra work. we are very pleased and will use him again soon.

After hearing excellent reviews from some friends of ours who had used Mark Ruffner to renovate their bathroom, we decided to hire Mark ourselves to convert a basement storage closet into a bathroom, as well as carry out some other less intrusive repairs and updates. We have no regrets at all about our decision. Mark was competent & considerate and we had no fears about giving him a key to enable him to enter the house even when we weren?t home. The tradesmen Mark used were also top notch. We love the way the new bathroom turned out and the rest of the work was also completed to an equally high standard. We?ll certainly be using Mark again for any other building work we need done.

I wanted to remodel my kitchen and do as much work myself as possible. While I could handle the demo and installation of the new cabinets with confidence, I was less sure about some of the implications of opening up the wall that had divided the kitchen from the dining room. Specifically, the electrical/mechanical work that had to be done and I knew that I hate messing with drywall (mud is not my friend). I searched AL for contractors who could handle a wide range of work and also be willing to work with me as I DIY parts of the project (other kitchen remodelers I talked with won't do that). I had an excellent experience with Scott. This guy knows how to do just about everything and has a lot of experience doing kitchen remodeling. We agreed to a time and materials contract with an initial scope of work and we adjusted the scope as we went along. Started with me demo'ing the kitchen one weekend and Scott showing up on Monday to work on opening the wall. Scott recommended an approach that minimized the amount of drywall joints and ceiling texture that would be impacted and it turned out great and went really quickly. With that wall opened up, I had to relocate the existing wiring in that wall, and Scott was great at figuring out which wires were on which circuit and explaining what we could do that would be up to code and meet my needs in the new kitchen layout. He was also great with my gas line relocation. The existing line went to the wall that was opened up and didn't even meet code (had flex line running in the floor). Scott knew how to get the line up code while relocating where it entered the room and how to run it safely to the new location with black pipe. Scott also knew how to patch the subfloor and ceiling where the wall used to be. Scott even re-textured my ceiling with knock down that matches the rest of my ceiling. Installing the exterior vent for my new range hood also went really quickly. By having Scott work with me on so many different types of work, I know I saved a lot of money compared to hiring a separate carpenter, electrician, plumber, and drywall guy. It also saved me a lot of time as I only had to work with Scott's schedule instead of coordinating 4 guys. Scott is a handyman and has a lot of clients that need him to drop in for a small job here and there. Even so, he was able to commit a lot of time to this project and was always easy to get a hold of and very flexible with his time.

Purchased a Big deal for Minnesota Regrout & Tile. We had them install a stainless steel backsplash behind the kitchen sink and range top. I don't think the pricing was very transparent with the coupon and the additional cost. The representative from the company was good to work with. He gave us the the total cost for the work, but I never got an itemized invoice on the service provided. When it came time to do the work they had sent a contractor out to do the work. He did a good job but I felt I didn't get the attention we should have if Minnesota Regrout & Tile would have done the work.

We had no existing range hood of any kind, and the guy from Stafford had to take the one we had purchased (a Broan island hood) and install it, including venting it through the kitchen ceiling to the outside wall. In addition, code requires a make-up air vent and fan in the basement, wired to turn on when the hood is in use. All of this work was performed extremely well. I'd certainly use them again.