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Recent Gas Leak Repair Reviews in Tucson

• Rite Way Heating Cooling & Plumbing

  1.0

  In 2017 we purchased our home in Oro Valley, AZ. The heat and AC were about 25 years old so we decided to proactively replace everything. We called Rite Way as they were the Costco heating and air company at the time. The salesman was very straightforward with our options and pricing. In retrospect the simplicity was probably more due to the Costco purchasing program than Rite Way sales practices. The system was installed in the summer and everything seemed to go well. We enjoyed our new AC. Six months later it was winter and a tech came out for our first complimentary service call. It was starting to get cold and we'd be needing the heat soon so the tech ran a test. As soon as he started up the heat black smoke started billowing out of every vent in the house. The tech ran to the garage where the heater was on fire. After getting the fire out the tech removed the gas heater core and found that part of it was cracked. Flames had been shooting out of the heater core and burning the insulation around the heat exchanger. Another minute or two and it would've been burning the walls and ceiling around it. Rite Way blamed it on Lennox. A manufacturing defect they said. Maybe it was. Or maybe an installer dropped it. Or maybe a Rite Way warehouse guy hit it with a forklift. Who knows? It doesn't really matter. At the end of the day, it was Rite Way who didn't notice a giant crack in it. It was Rite Way who failed to test it in the first place. We were very lucky that the first run happened while we were home, awake, and with a tech present. Obviously, Rite Way replaced the heater at no cost to us. They tested the replacement extensively and it didn't burn the house down. Fast forward to 2020. Our water heater died and we decided to go tankless. Here comes the shame-on-me part. I called Rite Way. To this day I'm not really sure why. Maybe because they were able to get someone out the same day and install a few days later. We didn't want to live without hot water for weeks waiting for another company. The salesman didn't seem to know much about tankless water heaters but he was nice enough and told me the options. His recommendation turned out to be the most expensive Navien model. Go figure. As he extolled its virtues he mentioned wifi connectivity, so you could turn it on/off, adjust the temperature, and start/stop recirculation (if we decided to have that installed separately). I thought that was pretty nifty and went with it. We were going with an exterior installation to create space in the garage. I asked if pipe insulation would be included and he said yes. On the day of installation I was surprised to see that the salesman was also the plumber. He and a helper installed the system in pretty sloppy fashion. The pipes are every-which-way-but-straight and the 2x4 mounting board is angled off the wall like the whole thing could fall at any moment. The "included" wifi and pipe insulation were nowhere to be found. When I asked about the wifi he didn't know whether it was actually included as he told me during the sale and said I'd have to call the office. A Rite Way manager said it wasn't usually included but since the salesman/plumber said it was they would include it. When I asked about the pipe insulation the salesman/plumber seemed annoyed that I had remembered and said he forgot to bring it and made it clear he'd rather just not do it. I said there's a Home Depot and an Ace within 5 minutes, why don't you go get it? Which he begrudgingly did. He slapped the insulation on without any protective tape so just 2 years later it's mostly destroyed from the sun. Later, when a different plumber came out to install the wifi module, I happened to walk up just as he was looking at the water heater for the first time and saying something like, "What the ****?" We then had a just-between-you-and-me moment where he said the original plumber had done a sloppy job on the installation and didn't seem to know what he was doing. Which brings us to today. November 2022, I decide it's probably time to descale the water heater for the first time. Working in close proximity to it, I smell gas. That's not good. I bet the genius installer didn't tighten one of the fittings all the way. I call Rite Way to see if they'll come fix it under warranty. Nope. $149 "diagnostic" fee plus labor. No thanks, Rite Way. You've got enough of my money for shoddy work. I'll find someone who knows what they're doing. Thanksshow more

  Ben T.
• Economy Plumbing Service LLC

  5.0

  Cassius and a colleague came out during the pandemic to inspect a plumbing problem on the roof. It turns out that it was an A/C problem and not a plumbing problem. Cassius was as kind and thoughtful as could be, didn't mind that we only waved through the windows and talked on the phone, and didn't even charge to come out to the suburbs. I will definitely hire Economy Plumbing any time I genuinely have a real plumbing problem, and sincerely appreciate his and his colleague's honesty, efficiency and kindnessshow more

  Kim A.
• Economy Plumbing Service LLC

  5.0

  It went VERY well. Brad and Buddy were SO nice and very professional as well as fast and thorough. Everything was done and explained as they worked (when I asked), and they swept up and used a hose to put everything back in shape. They were also very prompt and courteous. I am MOST pleased and will definitely use them againshow more

  Helen H.
• Plumb Plumbing

  5.0

  They had the best estimate and did great work in very hot weather without any complaints. They made sure that they addressed all of our concerns and we passed the city inspection/approval on the first try.

  ROBERT S.
• Plumb Plumbing

  5.0

  great job. and after we had our renovation contractor out, he was correct about the gas lines. would have him come again.

  heather r m.
• Plumb Plumbing

  5.0

  The repair man came on time and fixed the leak. He then lit the water heater and stayed to make sure it worked. Later it worked and then it wouldn’t stay lit. He vacuumed the water that had accumulated making the leak and left the heater working well. He also adjusted the drain in the bathroom one for freeshow more

  Margaret S.
• Plumb Plumbing

  5.0

  Excellent overall quality .... answered questions, submitted detailed statement, was professional in all aspects of service.

  Sara O.
• Plumb Plumbing

  5.0

  Several months ago SW Gas moved my meter from my neighbor's driveway to the side of my house, in the process they cut off gas to one side of my house. A contractor friend rigged a good temporary fix and I got an estimate from one of Tucsons better known plumbing contractors: that sent me into a deep depression. A few months later SW Gas decided to leak-test my system--it's a fifty year old house so everything leaks--and subsequently shut off my gas, that was on a Wednesday. The same day I called Plumb Plumbing to get an estimate. Joey came out early the next morning and we went over where and how I wanted the new gas lines run. Unlike the competition, his attitude was: "You know what you want and it's code, we'll do it ." On Friday they had an estimate for me, on Monday they started work, Tuesday afternoon they were finished. They put the new lines exactly where I wanted them at LESS THAN HALF what their competition quoted me. It took for Pima County and SW Gas longer to do their re-inspection than it took Plumb Plumbing to do the whole job. Need I say moreshow more

  john h.
• Plumb Plumbing

  5.0

  Tech arrived early,after calling first. He installed the bidets and cleaned two bathroom drains. He was professional and completed the work in a timely manner. I used this company a few years ago. Because of the quality of their work I called them today.

  Sondra R.
• Plumb Plumbing

  5.0

  Plumb plumbing was fast and efficient and they were very fair with their pricing. Having spent many years as a contractor in another state I knew how much this job should cost and Plumb plumbing bid the job very fair right from the start and I did not have to negotiate a lower price. Another plumbing company bid more than twice as much and I never bothered calling them backshow more

  Jim L.