Viewers

Forgot your BrightTALK password?

• How do I change or reset my password?

Difficulty viewing a webinar?

• Why can't I hear and/or see the webinar?

Frequently asked questions

• How do I add my (ISC)2 Member Number to my BrightTALK Profile?
• My email address is already in use? How do I log in?
• How does the BrightTALK app work?
• How do I download a viewing certificate from my viewing history?
• Can I view webinars and videos on my mobile device?

Finding content

• How is the content organized in my public channel?
• I’ve noticed that some channels are on BrightTALK and others are on third-party websites. How does that work?

Viewing a webinar

• What is the timezone displayed on a webinar?
• Why is my video/audio starting and stopping (buffering) during the live webinar?
• Can I share the webinar I am viewing?
• How do I view webinars in fullscreen?
• Is there a cost of viewing a webinar?
• How do I view upcoming webinars on the BrightTALK app?

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Email preferences

• Can I unsubscribe from your emails?

Registration

• How does the BrightTALK registration form work?
• What happens to my personal information? Is it shared?
• How can I unsubscribe from a channel?
• How do I subscribe to a channel?
• Why do I have to join BrightTALK?

General

• How do I upload or change my profile picture?
• How do I change my username/email address?
• How do I delete my user account?
• How do I capture a HAR file for troubleshooting?
• Can I receive CPE/CPD accreditation points for viewing a webinar?
• How can I edit my profile?

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